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Audi Beverly Hills - A Fletcher Jones Company

Beverly Hills, CA

4.4
1,532 Reviews
Welcome to Audi Beverly Hills, the #1 Audi Dealership in the Nation for 7 consecutive years.!* Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Beverly Hills, California! Come experience “The Fletcher Jones Difference” today! *Number One Claim based on Audi USA New Sales Results 12/31/21.
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8850 Wilshire Blvd

Beverly Hills, CA

90211

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Showing 1,532 reviews

April 13, 2018

Carlos service Carlos is grate & big help every time I go there he is extremely polite & understanding He is always understand the problem & he is on top of the ca More

by Ebbi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Apr 18, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Ebbi, Thank you for taking the time to share your feedback with us. I am happy to hear Carlos continues to provide you with outstanding service and kept you updated on the status of your vehicle. As always, should you need any further assistance, please do not hesitate to reach out. Best, Heather Lewis Client Care Manager

April 11, 2018

Very good service Everything was done in time and very professional he called when it was ready and everything seemed to be done as planned. Very satisfied. Would retu More

by Annie1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George cardo
Apr 11, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Annie, Thank you for your review. I am pleased to hear your service visit with us was completed in a timely fashion. We appreciate you keeping us in mind for the future and look forward to assisting you again. Sincerely, Heather Lewis Client Care Manager

April 10, 2018

HORRIBLE SALES MANAGER I would give that shady sales manager Josh zero stars if I could. Be careful and don’t ever work with him. What was on my contract was not what I nego More

by Mangsabrina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Barnajian
Apr 12, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Sabrina, I have attempted to call you and have left you a message in regards to your concern. I understand there were several different purchase options that were offered to you. It is my understanding the team worked diligently to help find the pricing you were seeking, ultimately leading to the 66 month payment option in order to accommodate this request. This was again reviewed with you again in our Finance Department upon signing the contract. We strive to provide full transparency when working with our guest, and disappointed with all the efforts put forth, you are feeling as you do. Your satisfaction is important to me, and I welcome any dialog about your concerns. Please contact me directly at Sincerely, Tamara San Miguel 424 281-5692 Guest Experience Lead

April 09, 2018

Great Service This was my first service and I chose to use their new location on Fairfax. I prefer this location because it's closer to my home. I dropped my car More

by Audi_2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cohen
Apr 12, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for visiting our brand new service center. Most of the Audi vehicles you see onsite are either being worked on or prepared for pick up. However, we do allow for our guests who are being dropped off to pull into our service drive and drop off or pick up conveniently there. We appreciate your positive feedback and look forward to working with you upon your next visit. Sincerely, Heather Lewis Client Care Manager

April 06, 2018

First visit It my first visit to your service center and my service advisor Reza made me feel like an old friend. The work was performed perfectly and on time. It More

by Alan B.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Apr 09, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Alan, Thank you for choosing Audi Beverly Hills. It is wonderful to hear that your first visit with us was not short of excellent. I am pleased to hear Reza made you feel like an old friend and that the work performed on your vehicle was finished in a timely manner. We hope to provide you with another fantastic experience down the road. Kind regards, Heather Lewis Client Care Manager

April 05, 2018

New Service Location The new service location is much closer to my home. It's easy to get to and right off the freeway. The staff are courteous and prompt in updating th More

by rdgwoodwinds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service: David Cohen
Apr 09, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Rdgwoodwinds, We appreciate you taking the time to leave us a review on our new Audi Service Center. It is wonderful to hear that you are receiving the same world-class service at a location that is much closer to your home. Thank you for your recommendations! Our team looks forward to assisting you again. Best, Heather Lewis Client Care Manager

April 04, 2018

Great service! You guys exceeded my expectations in every way - Ken and everyone I came in to contact with was professional and efficient. We love our Audi and we lo More

by Timothymwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Apr 09, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Timonthymwright, Thank you for taking the time to share your feedback with us. We are delighted to hear you love your Audi and that our team members like Ken, exceeded the level of your expectations. If we can be of any assistance to you down the road, please feel welcome to contact us. Kind regards, Heather Lewis Client Care Manager

March 30, 2018

Took car in for repairs I love Audi Beverly Hills Dealership. I feel like royalty the moment I drive onto the lot. Harry and the rest of the Audi staff are all attentive an More

by Nanou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Apr 02, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Nanou, We appreciate your feedback on your recent experience at Audi Beverly Hills. I am happy to hear you were treated like royalty the moment you drove onto our lot. Our overall goal is to provide all of our guests like yourself with world-class service, always. I am pleased to know we delivered that level of service to you. Should you need any assistance in the future, please do not hesitate to reach out. Kind regards, Heather Lewis Client Care Manager

March 18, 2018

Fantastic Customer Service Ken made it so ease to get my service done. Great communication, got me a replacement vehicle, and was aware of my time constraints. Wonderful experie More

by Jennifer Crittenden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Mar 20, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Jennifer, We appreciate your feedback and are delighted to know Ken ensured you were treated with the greatest care and assisted promptly. Should you need any further assistance in the future, please do not hesitate to reach out. Kind regards, Heather Lewis Client Care Manager

March 15, 2018

Excellent Customer Service! So great to work with! Quick, professional, courteous, best car purchase experience yet! Would recommend to everyone! Great price, no games, we were i More

by Dsb2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
Mar 20, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Dsb2018, Thank you for your feedback. I am happy to hear you received an amazing purchase experience shopping for your new Audi. Congratulations on your new vehicle! Should you need any further assistance, please do not hesitate to reach out. Best, Heather Lewis Client Care Manager

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