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Audi Beverly Hills - A Fletcher Jones Company

Beverly Hills, CA

4.4
1,532 Reviews
Welcome to Audi Beverly Hills, the #1 Audi Dealership in the Nation for 7 consecutive years.!* Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Beverly Hills, California! Come experience “The Fletcher Jones Difference” today! *Number One Claim based on Audi USA New Sales Results 12/31/21.
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8850 Wilshire Blvd

Beverly Hills, CA

90211

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Showing 1,532 reviews

September 17, 2017

Ronald Johansen stood by me all the way. I went to four Audi dealerships in the LA area. I was determined to get the best car for me within my tight budget. Ronald Johansen bent over backward More

by RossP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Johansen and Stephanie and Waseem
Oct 02, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello RossP, Thank you for taking the time to share your kind feedback on your interactions with Ronald, Waseem and Stephanie. Guest satisfaction is our number one priority and it is exciting to hear that our team exceeded the level of your expectations. Congratulations on your new Audi! We hope to assist you again in the future. Best, Heather Lewis Client Care Manager

September 14, 2017

Ken is the best. Ken is always reliable, knowledgable, and cares. Thank you, Ken, for all that you do! If there's a problem, he finds a way to fix it in a fast way wi More

by hannahb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Oct 02, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Hannahb, Thank you for taking the time to share your feedback on your experiences working with Ken. We are thrilled to hear that Ken continues to exceed the level of your expectations and provide you with truly outstanding service. As always, we look forward to your future visits. Sincerely, Heather Lewis Client Care Manager

September 12, 2017

Yet another great Service experience Ken just makes everything easy. I schedule my car for service and then he just does an exceptional job getting my card serviced, arranges my loaner More

by Adil Hussein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Sep 13, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Dear Adil Hussein I would like to thank you for your kindness and sincerity you expressed during your visit with us in the service department. We sincerely appreciates you for taking the time out of your busy day to submit a review. We strive for complete guest satisfaction and value our guests feedback. I look forward to speaking with you Kind regards, Lisa Mercurio – Guest Experience Advisor 424.281.5695

September 11, 2017

Amazing as usual Ken Kritzer was fantastic in getting my car in quickly and getting me a loaner asap, and he followed up with details about my car's issues immediately More

by lisamkatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Sep 20, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Lisamkatz, Thank you for choosing Audi Beverly Hills and for taking the time to share your feedback on your experience with Ken. It is great to hear that he assisted you promptly and delivered excellent service by keeping you updated on the status of your vehicle. If we can be of any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

September 06, 2017

Purchase of Audi Q5 Christie was very patient, helpful and went above and beyond to find the deal that was best for me. I would totally recommend to friends. She made More

by Betania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christie Agovino
Sep 20, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Betania, Thank you for taking the time to share your feedback with us. We are excited to hear that Christie went above and beyond to help you get into the perfect vehicle at a price that fit your budget. If you need any further assistance, please don't hesitate to reach out. Kind Regards, Heather Lewis Client Care Manager

September 03, 2017

Best Auto Purchase Experiance The best part of this experiance was their honesty and attentiveness. Plus, and most important, they were not pushy. My sales person Leo Da Camara was More

by Dallas91324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Da Camara, Nympha Marcos, Michael Bradford
Sep 05, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Dallas91324, Thank you for taking the time to share your feedback and your experience working with your Sales Representative, Leo. It is great to hear that he made your visit pleasant and enjoyable. If we can be of any further assistance, please don't hesitate to reach out to us. Congratulations on your purchase! Sincerely, Heather Lewis Client Care Manager

August 23, 2017

25k maintenances service Awesome service on my 2014 A4 Quattro 6 speed transmission. Audi Beverly Service Department did a complete inspection on the present condition of my c More

by Tyk8ez605
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Soto, Thank your help. , Reza Saboor
Sep 05, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Tyk8ez605, Thank you for your feedback on your recent service visit. We are happy to hear our team exceeded the level of your expectations. We look forward to assisting you again. Kind Regards, Heather Lewis Client Care Manager

August 23, 2017

always the best so far They are very sweet and kind. Very helpful and will answer any possible questions one may have. Our service advisor Jorge has always been a sweetheart More

by Kat G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Cordon
Sep 05, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Kat, We appreciate you taking the time to share your feedback on your Service Advisor, Jorge. It is great to hear that he continues to go above and beyond to ensure you are treated with the highest level of service. Our team looks forward to your future visits. Best, Heather Lewis Client Care Manager

August 22, 2017

Unbeatable Normally such an unpleasant experience of buying a car was so pleasant. I am so happy with the service that I received. I will now be an Audi owner fo More

by jenftb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Barnajian
Sep 05, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Jenftb, Thank you for your kind feedback. We are delighted to hear that Josh and our Audi Beverly Hills team helped make finding the perfect Audi for you pleasant and enjoyable. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

August 21, 2017

perfect. !!! The only thing I would change is the ease to get your complimentary vehicle. To have to go to the rental agency and have to return the car at the re More

by urwthus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Sep 05, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Urwthus, Thank you for taking the time to submit a review. I always look forward to speaking with our guests as your feedback is sincerely valuable to us. At your earliest convenience please feel free to call me directly at (424) 281-5695. Best, Lisa Mercurio | Guest Experience Advisor

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