Audi Birmingham

Not a pleasant experience. Few issues with purchase of a used car from out of state. Agreed on a price in writing but the purchase order has higher price. They were going to c Few issues with purchase of a used car from out of state. Agreed on a price in writing but the purchase order has higher price. They were going to correct it, but later the sales manager said they can't, because 10 people at the dealership want the same car (really!!). Ended up paying full asking price off course with an exorbitant $489 doc fees. Asked the sales person to accurately describe the car with photos since it was a long distance purchase, but when received the car there were few extra big paint chips on the edger of both doors, as well as evidence of previous body work on the driver door. Also missing emblems on the hatch. There were also multiple scuff marks on the front and back of the car - but it's probably normal on a used car. Sent pictures and questions to both the salesperson and the sales manager, neither responded via email or text. Complete silence - guess communication is only till the sale is made. More

Awsome sales staff I bought two new cars from this dealership and both times the cars were shipped to me in Ohio. I dealt with both Casey Hemphill (Sales Manager) and Jo I bought two new cars from this dealership and both times the cars were shipped to me in Ohio. I dealt with both Casey Hemphill (Sales Manager) and Jonathon Harris (Sales person) and they really took care of me. Love the Audi brand, the dealership and the two associates that I have dealt with. Thank you More

Great Experience My salesperson Kerri Hill was top notch, she went beyond and above. I couldn't be more pleased with her. Before I picked up my lexus she noticed the g My salesperson Kerri Hill was top notch, she went beyond and above. I couldn't be more pleased with her. Before I picked up my lexus she noticed the glove box latch was sticking. Took it to service and had them replace. This delayed me getting my car for a day. She offered to drive my car to me. You dont find caring people like that much anymore More

Great experience! I bought a car for the first time over the weekend and it was a great experience. The employees I worked with were very helpful throughout the process I bought a car for the first time over the weekend and it was a great experience. The employees I worked with were very helpful throughout the process! I know where I'll be buying all cars in the future! More

#1 for customer service!! Top-notch customer service and professionalism! No-nonsense and dedicated to making me, a new customer, 100% satisfied! Jonathan Harris was, and conti Top-notch customer service and professionalism! No-nonsense and dedicated to making me, a new customer, 100% satisfied! Jonathan Harris was, and continues to be, an exceptional sales consultant. He, and the service dept team, helped me with some big decisions and I couldn't be happier! I drive a lot between GA and AL so I'm very relieved to be driving a new, reliable, sporty and comfortable SQ5! Thanks so much to Jonathan and the rest of the team! More

Wasn't to happy about experience My salesman was awesome!!!! The rest of the customer service was less than satisfactory, I hope that I can re-establish the confidence that I should h My salesman was awesome!!!! The rest of the customer service was less than satisfactory, I hope that I can re-establish the confidence that I should have with a company that I have made such a large purchase with. It may not be nothing to Tom Williams but it was a significant purchase for me, once again my salesman was awesome!!!!! More

Bought used car sight unseen Don't normally do reviews but these folks did me right. Purchased a used Toyota with just the photos and the integrity of Steve Huett and it was an ex Don't normally do reviews but these folks did me right. Purchased a used Toyota with just the photos and the integrity of Steve Huett and it was an excellent transaction. Car was as advertised and it has been everything we had hoped for. I don't normally make large purchases without a direct eyeball on the item but this was all done over the phone--including the shipping to another state. Again Steve Huett is a man of his word and served us well. More

Smoothest buying experience ever My wife and I just took delivery on our new Audi that we had ordered. I cannot comment enough on our sales adviser Steve Colter. When we first looked My wife and I just took delivery on our new Audi that we had ordered. I cannot comment enough on our sales adviser Steve Colter. When we first looked at new cars he was well informed of the differences between the different trim line and engines of the vehicles we were looking it. Steve was able to place our order, correct one tiny error in the order system before production and kept us informed of the progress from start to finish. Jordan the finance manager, sat down with us and went through all the details of the purchase as well as additional services such as Audi Care, etc that we could add on. Upon delivery of our car, Steve greeted us as we walked up to the door, had the car ready for a test drive and made sure we were acquainted with all the bells and whistles before we left the lot. Overall a very pleasant experience and I will certainly use Tom Williams Audi and Steve again without hesitation. More

Great experience I was very satisfied with my experience with Tom Williams. Ask for the Sales Professional: Steve Huett, he's really great, knowledgable, professiona I was very satisfied with my experience with Tom Williams. Ask for the Sales Professional: Steve Huett, he's really great, knowledgable, professional and friendly. More