Audi Birmingham

Disappointed in post-purchase support My wife and I purchased a used BMW from Tom Williams Audi/Porsche. During our test drive we noticed the driver side mirror would not move, and upon de My wife and I purchased a used BMW from Tom Williams Audi/Porsche. During our test drive we noticed the driver side mirror would not move, and upon deciding to purchase the paperwork included repairing the motor. While the repairs were performed satisfactorily, it took almost a week and a half of going back and forth (the reasons we were given were that the wrong part came in first, then an additional part was needed, then some other part was actually needed, etc.). The day after we took possession of the vehicle, the service engine light came on. At first it seemed like it could have been a loose gas cap, so I replaced the cap and the service engine light went off. After a couple of days, however, the light came back on. This time I took the vehicle to an independent shop and had it diagnosed. The VANOS solenoids had to be replaced and new oil filter installed and additional oil change performed. This ran just shy of $600. Within a couple of days of taking delivery we also discovered the trim around the front windshield has become dry rotted. Pricing parts to replace these pieces myself, I'm looking at just under $350. To be fair, I should have thought to inspect these pieces during the test drive, it just did not occur to me to do so. I'll chalk that one up to lessons learned. Finally, we are now going on having the vehicle for three weeks, and it still has not been detailed properly as promised. It was vacuumed and wiped down (maybe even with a damp rag, but was not detailed as promised). To make a long story short, while I was initially quite pleased with the salesman's honesty and candor, or at least the impression of such, the follow-through and subsequent issues without assistance mean that I cannot recommend Tom Williams as a dealership to do business with. Words of advice: take the time to truly inspect any used vehicle you may be interested in purchasing from Tom Williams, and I would highly recommend not accepting their word on any service performed without verifying as much as possible with an independent shop. In the end, we are content with our purchase only because of the low mileage and planned longevity of the vehicle we chose to purchase, but definitely not happy with the issues we've already experienced and the complete lack of prompt service and follow-through we've experienced. More

Great experience I found the exact car that I was looking for and now drive a new Porsche Cayman. I looks good,sounds good and drives like a dream. Wow ! Thanks Steve I found the exact car that I was looking for and now drive a new Porsche Cayman. I looks good,sounds good and drives like a dream. Wow ! Thanks Steve Colter and team at Tom Williams. Dave More

Very Good Experience We had a very good experience at Tom Williams Audi. Our search was open minded and we had done a bit of research on the internet. So we knew the pro We had a very good experience at Tom Williams Audi. Our search was open minded and we had done a bit of research on the internet. So we knew the product was top rated. What made the difference for us was the professionalism of the staff. Specifically our salesman, Jonathan Harris! I will recommend him to anyone considering a vehicle. More

wonderful experience I purchased a used BMW x5 a few days ago. Bernard made my experience so relaxing and pleasurable. He was a delight to do business with. I highly recom I purchased a used BMW x5 a few days ago. Bernard made my experience so relaxing and pleasurable. He was a delight to do business with. I highly recommend Tom Williams Porsche/Audi to anyone who is looking to purchase a car. More

Trading my 2007 Audi A6 for a 2016 A6 was so easy. I did most of the work over the phone. My salesman Jonathan Harris stayed after hours to make sure I got my 2007 Audi A6 for a 2016 A6 was so easy. I did most of the work over the phone. My salesman Jonathan Harris stayed after hours to make sure I got my new car cleaned and understood the differences between it an my previous A6. Thanks Jonathan for everything!!! More

Great experience. Couldn't have had a better experience. Very easy and very quick. everyone is very eager to please. I purchased a certified 2013 Audi A6. Couldn't have had a better experience. Very easy and very quick. everyone is very eager to please. I purchased a certified 2013 Audi A6. More

Purchase Audi s5 Everything was great. They made my feel just like home, and also great experience on test driving. Those guys are really professional; patient and kin Everything was great. They made my feel just like home, and also great experience on test driving. Those guys are really professional; patient and kind. More

Beautiful selection, wonderful customer service Spend July 4th with Bernard @ Tom Williams Audi. What a great guy to deal with! So knowledgeable and helpful about making our first Audi purchase. Eve Spend July 4th with Bernard @ Tom Williams Audi. What a great guy to deal with! So knowledgeable and helpful about making our first Audi purchase. Everyone there was so courteous & professional. Highly recommend Tom Williams Porsche/Audi for any of your new car needs. More

Mark Colvin made buying my new car as easy as possible I would highly recommend Mark Colvin to anyone looking for a car. He was thorough, friendly and made the process easy. This was the most pleasant car I would highly recommend Mark Colvin to anyone looking for a car. He was thorough, friendly and made the process easy. This was the most pleasant car buying experience that I have had in all my years of driving More

Excellent Service Tom Williams Audi was excellent. Ask for Hannah in sales as she was excellent to work with. They made the process easy and the service is excellent. Tom Williams Audi was excellent. Ask for Hannah in sales as she was excellent to work with. They made the process easy and the service is excellent. More