Audi Birmingham

Everything required by the representatives of Tom Williams to close the deal was unusual. I arrived to their dealership with a pre approval letter for well above the negotiated price for the vehicl Williams to close the deal was unusual. I arrived to their dealership with a pre approval letter for well above the negotiated price for the vehicle. In past car purchases, I have always completed the paperwork at the dealer at the time of signing for the car purchased. However, Cy requested that I pick up the check at my bank before I came over to get the vehicle. Even though I thought that this was requiring an unusual burden on the purchaser ( which the bank manager agreed with), I stopped by the bank during lunch today (2/13/14). Unfortunately, When I arrived at the bank, representatives of Tom Williams had not faxed the required information for me to get the check or even begin the paperwork. I had even communicated to representatives of Tom Williams that I would be at the bank that day. Tom Williams was lacking in customer service by requesting the unusual step of my picking up the check. A car purchase should not be this difficult in this day and age of technology. I know that the check could have been transferred from my bank to Tom Williams without my taking time out of my busy work schedule. Why would they want to make the car buying experience harder? I have a theory. I do not know if Tom Williams wanted to sale the SUV to another customer at a higher price than I negotiated, but I find it odd that not a single representative called to inquire how they could make this right after my wasted trip to my bank. That is just common courtesy extended to a customer in any business. Sadly the representative from Tom Williams Automotive DID NOT live up to their motto to "treat the needs of each individual customer" or "demonstrate our commitment to excellence!" More

Bernard Abu-Jody was the best sales representative I have ever worked with! 100% professional and friendly. Was patient and got me the discounts I asked for. Didn't lie to me and gave me a great buying exper ever worked with! 100% professional and friendly. Was patient and got me the discounts I asked for. Didn't lie to me and gave me a great buying experience! Would recommend him and the dealer to anyone!!! Sales Manager Michael Corley worked along to make the deal close easily. Thanks guys!! More

thanks for all the help that steve and the tom williams audi team help us. with all the time and the work you guys done to us. thanks a lot. wish you guys have a great holidays. audi team help us. with all the time and the work you guys done to us. thanks a lot. wish you guys have a great holidays. More

Steve Colter was our Sales Associate and he took great effort to show us all the features and options on the various models we were interested in. We did not feel rushed in to a buying decision, and it w effort to show us all the features and options on the various models we were interested in. We did not feel rushed in to a buying decision, and it was stressed to us they wanted to make sure we left completely satisfied with our decision. I am now a happy owner of 2014 A4, and loving the drive. More

Steve is fantastic. We went to Tom Williams to scout out Audi SUVs and Steve made sure we got a chance to look at everything we considered. We always get the feeling from him that he's trying to take care Audi SUVs and Steve made sure we got a chance to look at everything we considered. We always get the feeling from him that he's trying to take care of us and our needs instead of just selling something. I bought my first car from Steve (Audi A4) and will always think of him as the go-to-guy for others down the road. He works on the Porsche side, so if you're looking for an Audi it's more than worth a trip to the other side of the building. More

I spent about three weeks finding the perfect vehicle. I found it at Tom Williams Audi. The price was excellent and the value was great for the type of vehicle that I ended up purchasing. I called Hannah found it at Tom Williams Audi. The price was excellent and the value was great for the type of vehicle that I ended up purchasing. I called Hannah everyday and she was always friendly and helpful with every step of the process. She worked tirelessly to get me into the vehicle that I wanted and made every effort to ensure that I was happy before, during, and after the sale. I would highly recommend this dealership for their professionalism, value of vehicles and quality of staff. More

Salesperson was very kind and friendly, but beware I was lied to a lot. Good thing I did my research online, dealer said I could not purchase a 2014 A4 with just Navigation, but checking the Audi website I lied to a lot. Good thing I did my research online, dealer said I could not purchase a 2014 A4 with just Navigation, but checking the Audi website I was shocked that it is possible to purchase an A4 with just Navigation. If you can take you business somewhere else, it is recommended, don't believe anything the salespeople say. Although on the flip side, the dealership was very clean and had decent snacks (compared to other car dealerships). The paperwork took about 45 minutes to about an hour. Another warning, don't expect to receive any help after you've bought your car from here. I called and called Steve at least 3-4 times after I bought the car, and have yet to receive a reply. Good price on the car though, got it below Truecar, and the Audi MSRP. More

I recently made a used car purchase over the internet from Tom Williams Porsche Audi. I was very skeptical at first about buying a car online, but it ended up being an easy and painless experience, which from Tom Williams Porsche Audi. I was very skeptical at first about buying a car online, but it ended up being an easy and painless experience, which is why I'm taking the time to post this review. My salesman, Michael Corley was friendly and easy to deal with. I've been searching for a few weeks and I know I got an excellent price for my purchase and I didn't even need to haggle. I'll definitely be returning for my next purchase and recommending Tom William and Michael Corley to all of my family, friends, and anyone else who's in the market. Sincerely, Jason S. More

My wife and I purchased a used 2009 Audi A4. My wife was alone when she purchased this car and I instructed her to ensure the tires on the vehicle were good. Mark Colvin told her that they would not put any alone when she purchased this car and I instructed her to ensure the tires on the vehicle were good. Mark Colvin told her that they would not put any vehicle on the lot that had 50% or less tire life and this vehicle's tires were in good shape. My wife took the word of this salesman and drove the vehicle off the lot. Once she arrived home I investigated the tires and found them to be in poor condition. Also, the vehicle's alignment is clearly off and the car shakes at interstate speeds. We have taken the vehicle to two different certified tire service centers and both places said they are in bad condition. In addition to this problem, they lost one of super expensive keys and gave us an owner's manual to an Audi TT. They did correct the last two problems. Ironically, while we were at their own service department a mere 2-3 weeks later getting our new key programmed, they provided a free multi-point inspection and they stated that the tires needed immediate replacement. We attempted to contact the general manager Chris Cull regarding this matter and he will not speak to me concerning this problem. Although, we love the car, this dealership will not be receiving any of our future business. If you do use this dealership I would inspect the product thoroughly and with a bit of knowledge because your ignorance may become their upper hand. More

We were using USAA auto buying service to location a dealership near us. The information on the exact car we wanted was sent to Tom Williams because the dealership was a True Car Pricing dealership. Sho dealership near us. The information on the exact car we wanted was sent to Tom Williams because the dealership was a True Car Pricing dealership. Shortly after submitting the information I received a call from Hannah G. we went over all the information on the car. She said they had the exact car in stock. This was a surprise to me because we had been to Atlanta the week end before looking so I ask her to give me the VIN # on the car. She read off the VIN number. Even though I had their True Car Pricing from USAA I asked her the price. She put the phone on hold then came back and told me someone was test driving the car at the moment. I told her we would drive down the next day but could she email me the price, which she did. After 4-5 driving we were exiting off the interstate to Tom Williams dealership when we received a call from Greg. We had no idea who Greg was but my husband told him we were almost there. When we arrived at Tom Williams we were greeted by Greg. i told him we had been talking to Hannah, thats when he told us Hannah worked for him. He then told us that (Cy) would be bringing the car around in a few minute and directed us inside. Greg then made mention of the color of the car, i told him that is not the car we called about. He then went and pulled the information that was forward to them from USAA. Once he realize it was the wrong color he started back pedaling. He said that he could get the car we wanted. He went in the back and came back with a different price than the price Hannah emailed me(I have the email). We kept trying to get him to explain why the car price was so much more than the price she gave me with the only difference being the color( the charge for the color should have been 495.00) He couldn't explain that, so we kept asking him were was the car they thought we wanted. He could never show us the car. During all this I asked him for the VIN # of the car he said he could get for us. We asked him where was the car located. He told us Kansas, I said thats the same VIN# the saleman in Atlanta said he could get for us. My husband told him we were going for lunch and would come back. During lunch we discuss all the lies we were told in a very short period of time. When we went back to Tom Williams after lunch I told Greg we had many questions he could not answer: 1- where is the car? 2- why did the price change? 3- When did he realize they didn’t have the car? 4- Did a magic jennie make the car disappear?( we never met or seen Hannah or Cy while we were there so I am guessing the magic jennie got them also). The car he said he could get was not in Kansas, it was in Ft. Lauderdale, Florida area. We drove 4-5 hours on my birthday to get a car that only existed in their minds. If you are considering Tom Williams……..Run the other way, unless you enjoy lies and a little bait and switch. More