Audi Brookline

I had an overall decent experience with Audi Brookline in terms of customer service, but my recent visit left me feeling frustrated and disappointed. The staff were very professional and courteous. I requ terms of customer service, but my recent visit left me feeling frustrated and disappointed. The staff were very professional and courteous. I requested an appointment for a Saturday, but they were able to accommodate me earlier on Tuesday, which I appreciated. Unfortunately, the service I received on my car was not up to the same standard. I went in because I noticed a noise when driving at lower speeds, coming from the front of the car. The staff at the service center acknowledged hearing the same noise during the check-in process, which was good. However, when they provided me with their quote for repairs — over $3,000 to replace the struts and sway bars — I was disappointed to find that they hadn’t even properly inspected the car to determine if the struts were indeed malfunctioning. The struts weren’t opened up or examined in any way; they just offered a blanket estimate without confirming the root cause of the issue. To top it off, I was charged $229 for the inspection, but it felt like they hadn’t done the inspection thoroughly at all. I left feeling like I was paying for a service that wasn’t delivered More

The staff is welcoming, pleasant and patient through the vehicle purchasing process. Jose is excellent and made sure I understood the steps through the process, answered all of my questions, and made the wh vehicle purchasing process. Jose is excellent and made sure I understood the steps through the process, answered all of my questions, and made the whole process seamless and fast. I also had a wonderful experience working with Alex from the finance department. They both worked with me to meet my needs and expectations. More

Dealership is great, especially Luis, my rep, who was very responsive and attentive. Good job! very responsive and attentive. Good job! More

I am writing to express my deep concern regarding the way my wife was treated during her recent visit to your service center. She came in to discuss a crack she noticed on her car’s side mirror shortly after my wife was treated during her recent visit to your service center. She came in to discuss a crack she noticed on her car’s side mirror shortly after picking up the vehicle from an oil change appointment. Rather than being met with professionalism and courtesy, she was treated in a condescending and dismissive manner by both the service staff and the manager. Not only was her concern brushed aside, but the tone and behavior she experienced were blatantly disrespectful—and appeared to be rooted in gender bias. This kind of treatment is completely unacceptable. Every customer deserves to be treated with respect and dignity, regardless of their gender. We chose your dealership expecting not just quality service, but also professionalism and fairness. Unfortunately, that trust has been shaken. I hope you take this feedback seriously and ensure appropriate steps are taken to address this issue with your staff. No one should feel dismissed or disrespected when seeking service, and I trust you share that standard. More

Brought my SQ8 in for a 40k service - as usual Jeff walked me through the service items needed and helped make the experience easy and hassle free. walked me through the service items needed and helped make the experience easy and hassle free. More

The dealership provided fast, fair pricing and service to facilitate this deal. Everything went smoothly. facilitate this deal. Everything went smoothly. More

We had a great experience at Audi Brookline. Our salesperson, Manny, did a fantastic job guiding us through the process. He was knowledgeable, personable and really sincere about helping us make Our salesperson, Manny, did a fantastic job guiding us through the process. He was knowledgeable, personable and really sincere about helping us make the best decision. There were three decision makers — me, my wife and my son — and Manny listened carefully to all of us and gave excellent advice. Five stars. More

Manny was a clear communicator, responsive, personable. He handled the whole deal with integrity and humanity, clear on what he could and couldn't do with a used car deal. When we noticed some mechanical a He handled the whole deal with integrity and humanity, clear on what he could and couldn't do with a used car deal. When we noticed some mechanical and cosmetic issues with the car, he went the extra mile to get them replaced/repaired and do it right, including sending the car to a different dealership in their network to handle a warranty issue their service department could not. We had to come back twice for service reasons, but he handled it responsibly. Finance was a little trickier, as we were offered several "upgrade" packages we didn't want, but we were ultimately able to say no without any negative consequences. Recommend this dealership. More

Had a great experience buying my car from Herb Chambers Audi of Boston. From start to finish my sales rep Moses was helpful and made the car buying process fast and easy. Highly recommend this dealership Audi of Boston. From start to finish my sales rep Moses was helpful and made the car buying process fast and easy. Highly recommend this dealership More

Fast and sociable advisors with superior service and communications to and from the mechanics at all times that I have been present communications to and from the mechanics at all times that I have been present More