Audi Brookline

Great Experience! I previously dealt with two other Audi dealerships before contacting Audi Brookline. The two other Audi dealerships fit the bill of the stereotypes a I previously dealt with two other Audi dealerships before contacting Audi Brookline. The two other Audi dealerships fit the bill of the stereotypes associated with the car buying experience: high pressure sales tactics, lack of transparency, and lies. One dealership told me that Audi doesn't negotiate price and the General Manager at the other dealership backed out of a deal after I kept asking questions which they never answered in the first place. Given the frustrating experience at the other two dealerships I was ready to stay with BMW but Audi Brookline was able to lure me away. I sent an email to Audi Brookline asking about an A7 they had in stock. Within a few minutes, David McBride, the Internet Manager, responded to my inquiry with all the information that I had asked for. He even ran a couple of financing scenarios for me as well and this was at 9pm. David never gave me the typical email response "let's setup a time when you can come down to the dealership to look at the car and discuss pricing". David gave me the best pricing upfront and provided me all the information through email. All the past 4 cars that I have purchased were from dealerships that weren't afraid to provide me pricing through email. The following day I went to look at the car. I met David and was also greeted by Mike Espey who is the Sales Manager, Mike reviewed the proposal with me and I agreed to the numbers. Kayla DiPaolo was my assigned sales person/brand specialist and she did an amazing job teaching me about the car and getting me setup with all the tech features of the car. Even after the sale, she came through for me since I noticed the cargo net that was supposed to come with the car was missing. I emailed her and the cargo net was delivered the next day. Kayla is great! I also dealt with Miguel in Finance who was took the time to explain all the numbers to me. I signed the paperwork and agreed to meet with their DMV runner the next day to take delivery of the car. I had the pleasure to meet John, their DMV runner, who is one of the nicest person you could meet. The DMV was exceptionally slow that day but the conversations with John made the time fly by. The entire experience at Audi Brookline was hassle free, no games from the initial email to post sale, and dare I say pleasurable. Audi corporate should send the other Audi dealerships here for training. More

Friendly service All contact with Audi Brookline was professional, prompt and friendly. I recommend the dealership, sales department and the brand itself. The cars All contact with Audi Brookline was professional, prompt and friendly. I recommend the dealership, sales department and the brand itself. The cars have never disappointed. More

best dealership to deal with when purchasing a car!!! Best experience I've ever had , from sales to financing and Mgt. No pressure from anyone a very comfortable purchasing experience.I was completely sa Best experience I've ever had , from sales to financing and Mgt. No pressure from anyone a very comfortable purchasing experience.I was completely satisfied with the vehicle price and my trade allowance. More

Great Experience Came into the dealership simply to keep another dealer honest and walked out with a car. Chris was a great salesman, knowledgable, low key, honest an Came into the dealership simply to keep another dealer honest and walked out with a car. Chris was a great salesman, knowledgable, low key, honest and transparent. Was able to get a great deal too. It was the best car buying experience I've ever had. More

A WONDERFUL EXPERIENCE Just purchased a 2016 Audi S5 from Chris Garvin. It was a pleasure dealing with both Chris & the Sales Manager, Mike Espey. I was treated like Just purchased a 2016 Audi S5 from Chris Garvin. It was a pleasure dealing with both Chris & the Sales Manager, Mike Espey. I was treated like the most important person in the showroom. Everyone tried to find me the exact vehicle I wanted, and finally located the automobile, which by the way I absolutely love. They will be seeing me in the future for both service and my next Audi. Many thanks to all for handling everything in a professional manner. More

Best experience ! I was welcomed when I first walked into the Audi Brookline showroom. I wasn't sure which car I was going to get, Ryan Beattie was very patient and an I was welcomed when I first walked into the Audi Brookline showroom. I wasn't sure which car I was going to get, Ryan Beattie was very patient and answered all my questions. Ryan explained all the vehicle details and optional packages to make sure they are what I want. He always respond to all my calls even on his day off. He continues his after sale follow-up. I would recommend my friends to work with him. Miguel Rosario for finance was very friendly and professional. Everyone in the office was helpful. I picked my first Audi A4 that I love. Best car shopping experience More

Simply the Best.:) Brookline Audi, proved that they really go out of there way to satisfy a customer. Salesperson Chris Downs excellent, friendly, patient and spent time Brookline Audi, proved that they really go out of there way to satisfy a customer. Salesperson Chris Downs excellent, friendly, patient and spent time reasoning with me to get me in the car of my choice . I Thank Brookline Audi More

Friendly staff First experience buying a car! Ryan Beattie helped me through the process and it was a positive experience! I really didn't know what I was looking fo First experience buying a car! Ryan Beattie helped me through the process and it was a positive experience! I really didn't know what I was looking for, just wanted an all wheel drive. First we looked at a BMW and Audi A4 but wasn't sold on any. Ryan was extremely informative and professional and lead me to a beautiful A5 that was an amazing price. It was everything I ever wanted in a car and Ryan nailed it! Ryan answered every question I had and I was extremely nervous when it came to the paperwork but he made the process and experience a good one! I would definitely recommend shopping here for any first time buyers! Also thumbs up to Miguel in the finance department. The wait was long but When it was my time Miguel was swift! Any female who feels that can't car shop without their dad or a male present just seek out this dynamic duo! More

Easy as pie I live in Buffalo,Ny and buying a car out of state was a bit scary. My local dealership just had awfull customer serviceI,so I found the car I was lo I live in Buffalo,Ny and buying a car out of state was a bit scary. My local dealership just had awfull customer serviceI,so I found the car I was looking for at Herb Chambers. From the moment I spoke with David McBride(internet-sales) my mind was at ease and he held my hand every step of the way. His follow up with finance,paper work,and delivery of my beautiful audi was unprecedented. Also wanted to thank Miguel in the finance department and Ryan. Ryan walked me thru setting up my car when it's delivered to Buffalo. Recommending Herb Chambers is a honor and this proticular dealership should be very proud of their employees!!! More

Knowledgeable and friendly! I worked with Ryan Beattie to buy a used Acura and the whole process was a breeze. He knew what I was looking for in a car (relatively low mileage, un I worked with Ryan Beattie to buy a used Acura and the whole process was a breeze. He knew what I was looking for in a car (relatively low mileage, under $10k, reliable and compact) and when he saw a trade come in that fit the criteria he contacted me immediately. I was able to stop by the next day for a test drive and he was very knowledgable on the car even though it wasn't an Audi, which was an added bonus. We were able to negotiate a reasonable price and I brought it home with me the next day! I would have no problem recommending Ryan to anyone looking to buy a car, he was thoughtful and took the time to figure out what would work best for me. More