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Audi Brookline - Service Center

Brookline, MA

4.7
367 Reviews

367 Reviews of Audi Brookline - Service Center

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March 24, 2021

Excellent service! Team was very friendly, I got a good loaner. Service was fast. All in all good experience. Site is all new and very pleasant and convenient. More

by Niblo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve - service department
Mar 24, 2021 -

Audi Brookline responded

Thank you for the review! It was our pleasure to assist you here at Audi Brookline, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

March 09, 2021

Scott in Sales, and Steve in Service worked together to facilitate an easy transition from our old Allroad to our new one. We are very happy with the new car. Scott delivered it to our home, and spent an h More

by sydney_rubin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The very attentive and efficient man who facilitated the loan papers. Top notch!, Scott Pann
Mar 09, 2021 -

Audi Brookline responded

We couldn't have asked for better feedback, Sydney! It's fantastic to hear that Scott and Steve went above and beyond to deliver an exceptional car-buying experience. Welcome to the Audi Brookline family, and congratulations on your new vehicle!

March 01, 2021

Silvio Santos was extremely knowledgeable, had a great, Silvio Santos was extremely knowledgeable, had a great, positive, professional, and enthusiastic attitude. He was able to answer all of my questions More

by Yventura1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Veiga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Silvio Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex , Scott Pann, Juliana Batalini
Mar 01, 2021 -

Audi Brookline responded

Yesenia - There are so many compliments in your review which we love! It's fantastic to hear that Silvio made your recent experience five-star worthy and helped you get into a vehicle you love. Congratulations on your Audi Q3! We appreciate your recommendation and look forward to assisting with your first oil change.

February 25, 2021

Audi Brookline has high quality service. Beautiful new facility. Great knowledge of all Audi cars! You pay a premium to go here but the quality is worth it More

by Dave74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Pratt
Feb 26, 2021 -

Audi Brookline responded

Dave - Thank you for the positive feedback about our service and facilities! We are glad that you can depend on our team for informative care. Safe travels from the Audi Brookline team!

February 24, 2021

Always friendly, helpful and great service. Effective use of technology to make communication and appointments easy. Purchased 2 audi's at this location and will be purchasing a 3rd shortly. More

by N3adams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess
Feb 24, 2021 -

Audi Brookline responded

Thank you for taking the time to review us! We are proud to have earned your business and happy to hear that the team went above and beyond to assist with your purchase. Drive safely in your new vehicle, and we are looking forward to seeing you again at Audi Brookline!

February 18, 2021

Everyone that I encountered at Audi Brookline was super friendly and professional. Service was outstanding! I bought my car there three years ago and I bring my car to Audi Brookline for all services fro More

by lily02445
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Pratt
Feb 19, 2021 -

Audi Brookline responded

We are so grateful for your loyal business and stellar review! Thank you for supporting Audi Brookline, we look forward to welcoming you back next time. Have a wonderful day!

February 16, 2021

The service technicians and front desk staff were very friendly and helpful!! Prices were prohibitively high for service. Did not opt to perform all that was recommended due to cost. More

by or22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Mar 16, 2021 -

Audi Brookline responded

Thank you for taking the time to leave us this review and feedback. We do strive for competitive pricing here, and I would be more than willing to speak with you directly about the cost to see if we can clear up any confusion here. Please don't hesitate to send me an email. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

December 25, 2020

Excellent service and thoughtful accommodation to my changing schedule. Most appreciated engagement with Jessica Pratt. And whose user unfriendly idea was it that reviews must be 25 words? More

by TM617
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Pratt
Dec 27, 2020 -

Audi Brookline responded

Thank you for taking the time to leave us a review! We are so glad Jessica took good care of you here at Audi Brookline, and we will be sure to let her know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

December 10, 2020

Jessica was terrific in coordinating my service visit. I have a 2013 Allroad, and after today, its purring like a kitten! Thank you, Brookline Audi! More

by sydney_rubin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Pratt
Dec 11, 2020 -

Audi Brookline responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Audi Brookline, and we will be sure to let Jessica know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

December 08, 2020

Extremely proficient & great service! I was made felt welcome & safe by Tony (service adviser) as well as the other members of the service department! Thank you so much. More

by Lydia.Shver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony & Danny (service)
Dec 08, 2020 -

Audi Brookline responded

This is exactly what we love to hear, Lydia! Thank you so much for choosing Audi Brookline for your auto service needs. We love to hear that you had a positive experience working with Tony and our team. Have a great day!

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