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367 Reviews of Audi Brookline - Service Center
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September 13, 2020
Worst service ever. I bought a 4 year service plan with a new car. I brought it in for the 4th year service in August and was told I would have to pay for it even though I had already paid for it upfront. Ap new car. I brought it in for the 4th year service in August and was told I would have to pay for it even though I had already paid for it upfront. Apparently there is a some hidden feature where I had to bring it by the end of July or I had to forfeit the money I paid for the service upfront. The service manager was rude and actually laughed. More
by chip
Employees Worked With
Service Dept.
Helpful September 15, 2019
Wonderful, outstanding service September 15, 2019 Great service again from Demtsom Berhe! A real master, dedicated, loves his work. He stayed late on Saturday and worked Sunday t September 15, 2019 Great service again from Demtsom Berhe! A real master, dedicated, loves his work. He stayed late on Saturday and worked Sunday to get my car ready for Monday morning when I have to be at work early! He did such a beautiful job too, in spite of the center being in the middle of renovation. The best service I ever had. Thanks again, Demtsom! Mikhail Vydrin, MD More
by mikhail
Employees Worked With
Demtsom Berhe
August 13, 2019
Professional and responded quickly to problem. I have had some recent issues with my car and Steve did everything he could to make sure that my car was taken care of immediately and that I was info I have had some recent issues with my car and Steve did everything he could to make sure that my car was taken care of immediately and that I was informed along the way. As a long time customer of Audi Brookline-sales and service-I am delighted with Steve’s customer loyalty and responsiveness . He is friendly and calm and put me at ease. Super impressed and thankful. More
by Didi
Employees Worked With
Max Ha, Steve Lafond
October 01, 2018
2nd chances Tim Veiga, Thank you for being honest and sincere to us after the misunderstanding between us. Thank you to Max in Service for working on my car Tim Veiga, Thank you for being honest and sincere to us after the misunderstanding between us. Thank you to Max in Service for working on my car More
by IRISLUNA7792
Employees Worked With
TIM VEGA
June 05, 2018
No Communication The main problem with this service dept is the service advisors who act nice when you check in but when it comes to keeping you up to date on your veh The main problem with this service dept is the service advisors who act nice when you check in but when it comes to keeping you up to date on your vehicle they turn a cold shoulder. They never call you back when they say they will and if you push for a status they argue with you. Customer service does not get any worse than that when advisors forgets their basic task, "taking care of the customer". More
by RS Driver
Employees Worked With
Jocelyn P and Max Ha
March 01, 2018
Supreme Service ! Once again , I am more than happy to take time out of my hectic schedule as a working mother in order to write this review. Unfortunately, last n Once again , I am more than happy to take time out of my hectic schedule as a working mother in order to write this review. Unfortunately, last night my Audi unexpectedly got a flat tire. I communicated with Max in the Service Dept. at my earliest convenience, as I was desperate to replace my tire as soon as possible. Not only was Max courteous and professional as always , he was also extremely accommodating. Max informed me that I could have my Audi at the Service Dept. at any time during the day , and Max along with the staff technicians would remedy the situation. I truly am quite impressed with Max and his professionalism, as he continues time and time again to go above and beyond my expectations. More
by Pasimacos
Employees Worked With
Max
February 13, 2018
NUMBER ONE FOLLOW UP SERVICE AT AUDI OF BROOKLINE I give very high marks of excellence to the Service Department at Audi Brookline. Every Service Visit is always driven for the customer looking out f I give very high marks of excellence to the Service Department at Audi Brookline. Every Service Visit is always driven for the customer looking out for their needs and concerns. In a recent issue they had a third party who works for the dealership repair a dent . I went to the service manager showing the poor work which was now worse than the original dent. He agreed and got our money back for the dent work done by the third party and sent the car to the dealership's auto -body shop to have the door professionally repaired. He made sure the work was done and he offered to pick up the difference in cost of the auto-body work since the door was worse off with the third party's poor dent repair. That is what we call "FULL SERVICE" and I highly recommend this service department at Audi Brookline! I also recommend a great place to buy a car with no bull and honest sales approach to meet your new car purchase needs. More
by Car Dent guy
Employees Worked With
Service manger =Steve
January 10, 2018
Fabulous Customer Service The other day I called the Brookline Audi dealership to schedule an appointment. I spoke with Amanda Swiss, who was absolutely delightful. She went The other day I called the Brookline Audi dealership to schedule an appointment. I spoke with Amanda Swiss, who was absolutely delightful. She went beyond the call of duty to accommodate my service time and told me about a coupon which I could use on my service. How nice was that?! More
by Mary
Employees Worked With
None of the above
December 29, 2017
Stellar Service ! The Service Department at Audi Brookline went above and beyond in order to assist me following a most unfortunate experience with Audi Roadside Assist The Service Department at Audi Brookline went above and beyond in order to assist me following a most unfortunate experience with Audi Roadside Assistance. Amanda , Max, and Steven Lafond were courteous, understanding, and above all professional. I highly recommend the service department without any reservations whatsoever. More
by Pasimacos
Employees Worked With
Max, Amanda , Steven
May 01, 2017
Unreliable Incompetent service. Do not waste your time or money. Poorly kept and poorly ran. David, the Service manager is completely unreliable and has anger ma Incompetent service. Do not waste your time or money. Poorly kept and poorly ran. David, the Service manager is completely unreliable and has anger management issues. The GM, while friendly, not very engaged and not once apologetic. The world is not perfect and we all have bad days. I can understand that and it takes a lot to upset me. I am as understanding as they come. I've been in costumer service all my life. I've never written a negative review about anything or anyone. Let that speak for itself. More
by Marisol02038
Employees Worked With
David (Service manager), Gabe Despres
