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Audi Brooklyn - Service Center

Brooklyn, NY

4.0
86 Lifetime Reviews Review Dealership

86 Reviews of Audi Brooklyn - Service Center

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November 09, 2020

"The worst service center in my history of owning cars...."

- mel

The worst service center in my history of owning cars. Regardless of what issue I bring my $76k vehicle in for, it should be treated with great care. I have to hunt down my service advisor to give me updates, they do not return calls in a prompt manner. This last incident has to be by far the worst. Brought my vehicle in on a Wednesday, and 5 days later, my vehicle is still in the shop , and I’m not getting proper timely updates. I think for a luxury vehicle, the service center sucks! They haven’t done any covid-19 additional services !

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Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Damion
July 14, 2020

"Once again I couldn’t be happier about my recent..."

- JoeR

Once again I couldn’t be happier about my recent service at Audi of Brooklyn . My service advisor Mr. John Everest very friendly and knowledgeable about my car . The service manager Mr. Steven Bylis also checking in with me to make sure everything was OK

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Recommend Dealer
Yes
Employees Worked With
Steve Bylis
Jul 14, 2020 -

Audi Brooklyn responded

Good morning Joe, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was our pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which Steven and I provided you, and we wish you continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 748-3400. Everest John Audi Brooklyn

June 09, 2020

"Steve the manager Damien and his staff were friendly..."

- mgacevic4

Steve the manager Damien and his staff were friendly professional and did an outstanding job, great customer service I give them 5 stars for a job well done!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve manager Damien at service department
Jun 09, 2020 -

Audi Brooklyn responded

Good afternoon, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was our pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which Damien and I provided you, and we wish you continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 748-3400. Steven Bylis Service Manager Audi Brooklyn

June 05, 2020

"The cost for any work no matter how small is always high,..."

- Nikimc

The cost for any work no matter how small is always high, feels like they’re out to make a buck, expect long waits for service.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
May 17, 2020

"Audi service is super reliable. The staff is very..."

- K. Malik

Audi service is super reliable. The staff is very Courteous and explains all the maintenance requirements in easy to understand language. I highly recommend Audi service.

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Recommend Dealer
Yes
Employees Worked With
May 17, 2020 -

Audi Brooklyn responded

Good morning Mr. Malik, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was our pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which we provided you, and we wish you continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 748-3400. Steven Bylis Service Manager Audi Brooklyn

May 07, 2020

"Great customer service. The job well done. Prices was..."

- Johnha 7126

Great customer service. The job well done. Prices was reasonable. The services department was set up very professionally of social distances. I can’t tell you more how important that make me feel. Thank you.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Averest from service department
May 07, 2020 -

Audi Brooklyn responded

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at (718) 748-3400. Everest John Audi Brooklyn

March 27, 2020

"Convenient location and much-needed, expedient service...."

- brooklyndriver

Convenient location and much-needed, expedient service. We called ahead to schedule a pre-purchase inspection & were able to drop off next day. Thank you!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
Mar 28, 2020 -

Audi Brooklyn responded

Good afternoon, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 748-3400. Ronnie Rodriguez Audi Brooklyn

March 24, 2020

"Even now with everything going on now audi Brooklyn was..."

- Jasonuber123

Even now with everything going on now audi Brooklyn was able to service my car in a timely fashion with no problems no hassle thankyou

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mar 24, 2020 -

Audi Brooklyn responded

Good afternoon Jason, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was our pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which we provided you, and we wish you continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 748-3400. Steven Bylis Service Manager Audi Brooklyn

March 18, 2020

"This dealership is tops in my book Mr. Bylis the manager..."

- JoeR

This dealership is tops in my book Mr. Bylis the manager Mr. Rodrigues the service writer true professionals in this time of crisis In taking care of my car today.

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Recommend Dealer
Yes
Employees Worked With
Mr Bylis,Mr Rodriguez
Mar 18, 2020 -

Audi Brooklyn responded

Good afternoon Joe, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was our pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which Mr. Bylis and I provided you, and we wish you continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 748-3400. Ronnie Rodriguez Audi Brooklyn

March 10, 2020

"Excellent service .. it did take some time but all issues..."

- Ysorokindo

Excellent service .. it did take some time but all issues were taken care of and covered under warranty. No bait and switch , everything done as promised Pleasant experience

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
Mar 11, 2020 -

Audi Brooklyn responded

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 748-3400. Ronnie Rodriguez Audi Brooklyn

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