Audi Buffalo

Great service experience What's there not to like about my recent service of my 2 y.o. Audi? Everyone, even at 8 am in the morning, was courteous, helpful, friendly without b What's there not to like about my recent service of my 2 y.o. Audi? Everyone, even at 8 am in the morning, was courteous, helpful, friendly without being overbearing. The service was prompt, well-explained. The waiting area clean; coffee was decent, even though I spilled it all over the floor and had to ask someone to clean it up. My car was returned, washed and cleaned better than I normally would have when I cleaned it myself. What's there not to like? More

EXCELLENT CUSTOMER SERVICE easy and efficient handling of my service. Customer waiting area is very nice. Free coffee. Free WIFI while you are waiting for your vehicle to be easy and efficient handling of my service. Customer waiting area is very nice. Free coffee. Free WIFI while you are waiting for your vehicle to be finished. More

Fast and Friendly car purchase Everyone involved was both professional and friendly. Certified Pre-owned purchase was very pleasant and many little things were done behind the scen Everyone involved was both professional and friendly. Certified Pre-owned purchase was very pleasant and many little things were done behind the scenes to make the experience run smooth and progress at a nice pace. Our old Audi died unexpectedly and we really appreciated having a loaner until our purchase was completed. More

All 4 of my vehicles purchased from Schmitt's Tim and his crew are always extremely thorough in the entire process of purchasing a vehicle there. My family looks forward to going there and know w Tim and his crew are always extremely thorough in the entire process of purchasing a vehicle there. My family looks forward to going there and know we will be well taken care of in a professional manner. I HIGHLY recommend them to anyone looking for a vehicle - either new or used, and for servicing. More

Excellent skilled dealer I am on my 3rd Audi purchased from Schmitt and have no plans to ever look elsewhere. They are professional and always give 100% to their customer from I am on my 3rd Audi purchased from Schmitt and have no plans to ever look elsewhere. They are professional and always give 100% to their customer from the buying process through to the trading in and buying again time! Lisa Martin is my service coordinator and she always does a top notch job! She knows her stuff, is professional and assertive while simultaneously being a genuinely warm and friendly person. The owners always greet their customers and recognize them. This is a great place. I sincerely believe that. More

Excellent Service Tony Cantie explained in detail the work performed on my A7. My vehicle was ready for pickup much, much sooner than anticipated. Tony also provided me Tony Cantie explained in detail the work performed on my A7. My vehicle was ready for pickup much, much sooner than anticipated. Tony also provided me with a courtesy service loaner vehicle. Thank you. Fred K. More

Excellent help in an emergency situation. While visiting Buffalo from out of town on a Memorial Day weekend, my Audi Q5 had a coolant problem such that I could no longer drive it. Schmitt's While visiting Buffalo from out of town on a Memorial Day weekend, my Audi Q5 had a coolant problem such that I could no longer drive it. Schmitt's service team helped me arrange for a tow, fit me in to their tight service schedule, identified the problem (bad seal), and had my car ready the same day. More

On my 4th Audi from Schmitt's. Fair price and Good Service. With my wife working not far from Schmitt's it is much more convenient for her to take our Audi's in for service. My wife often comments how Lisa in With my wife working not far from Schmitt's it is much more convenient for her to take our Audi's in for service. My wife often comments how Lisa in the service department makes her feel comfortable. I thought it was because they were both women. I know, not a very politically correct thought, but the fact is that my wife and other women I know are intimidated by taking cars in for service or repairs. Recently while having a repair on my TT Lisa attended to returning my car to me when it was done. Like I said I am on my 4th Audi from Schmitt's and I can truly say that Lisa is the most polite, attentive, and friendly service advisor I have ever encountered at Schmitt's or any other brand dealer. She should be considered an asset to Audi and Schmitt's. Firstly having her there makes my life easier as my wife works near Schmitt's and is willing to bring our 2 Audi's in because of Lisa's attentiveness and demeanor. Secondly having been a customer of Schmitt's for several years now, and having always been pleased with them for purchasing and servicing my vehicles, I am quite pleased that they were able to top the level of service I am accustomed to. Gender aside she truly is an asset to Schmitt's and Audi. Others should emulate Lisa's efforts and actions in her job performance. It will be time for another Audi within a year. Hope to see Alex in Sales and when the time comes for service Lisa in the service department. More

High quality, trustworthy This sounds like an ad, but Schmitts really does put customers first. If have acquired and financed/leased several cars from Schmitts over the years, This sounds like an ad, but Schmitts really does put customers first. If have acquired and financed/leased several cars from Schmitts over the years, and my experience will all departments has been superior to every other dealership with which I have ever done business, in and outside of metro Buffalo. More

Wicked Good Customer Service I had an issue with my engine not seeming quite right. I had 83,000 miles on my car and my warranty covered the vehicle to 100,000 miles. Tony in se I had an issue with my engine not seeming quite right. I had 83,000 miles on my car and my warranty covered the vehicle to 100,000 miles. Tony in service explained to me that Audi did some tests and that instead of repairing the engine, they were going to replace the entire engine with an out of the crate new one. Unfortunately, I was scheduled to drive to North Carolina for my cousin's wedding. Tony asked to call me back and when he did, he informed me that he had a 2017 A4 for me to drive to North Carolina. He is very, very knowledgeable and was more than happy to help me. When I asked what I could do for him for helping me, he explained to me that he liked to help customers and he was happy to do so. And he meant it. Before Schmitt's, I always bought Cadillacs from West Herr. I can guarantee anyone that West Herr would not have gone this far to help me and definitely would not have replaced an engine just to be on the safe side. They would have referred me to Enterprise and I would have had to rent a car to drive to North Carolina. And they definitely wouldn't have helped me and explained everything to me with a smile on their faces. Schmitt's is hands down the best customer service I have ever had on any of the vehicles I have owned. I will continue giving them my business for many years to come. Assuming that Tony is still there anyway..... More