I bought A6 from this dealer. At the time of purchase, there were some hiccups when negotiating the price, but I could understand. The thing I can not tolerate is their lies and dishonesty after the sale.
My car had a few paint chips near the door even though it was almost a new car (31miles on it, but 2019 model). I noticed it, but i agreed to proceed because the sales person promised he would follow up and fix the paint immediately. After 1 week, nothing happened. The sales person suggested that he would send me a touch up paint instead. I did not want to drive there, so I agreed. Well, it has been 4 weeks since I bought the car, but the sales person has never sent me the paint and worst of all, he keeps lying that it was already sent.
So I called the sales manager, and I explained the situ. The first thing he asked me was ‘did you put that promise in writing?’ Well, it was a few minor chips, so I did not get that in writing. Then he goes ‘we can not ship a touchup paint, but I will find out and call you back.’ He called me and left a voice mail saying ‘we can actually send you one, but we don’t have one in stock. When we get one, I will send you.’ Well, I heard that exact statement a month ago from the sales person. Now I am back to square 1.
I am actually pretty persistent when it comes to this kinda stuff, but I finally decided to give up on them.
You won, Audi Burlingame!
Their after sale follow up is terrible. If you can, just avoid this place. There are a bunch of liars in that dealer. I would never go back to this place for service either, and I will do my very best to make sure anyone I know does nit go here fir their new car. I purchased my other Audi, Q7, at Fremont Audi back in 2018. Now I know how good their service was.