Audi Cary

Audi of Cary had a Q5 with a certain color and equipment combination not available at my local dealer, so I negotiated a lease deal over the telephone with the salesperson, Mladen Cvijanovic (MC). MC was fr combination not available at my local dealer, so I negotiated a lease deal over the telephone with the salesperson, Mladen Cvijanovic (MC). MC was friendly, affable and responsive both on the telephone and when we met in person - really good to deal with. He consulted his manager through each iteration of the negotiation. When it seemed that we could not get to the numbers I wanted, MC persisted and was able to offer a lease of 36 instead of 39 months, very close to the monthly payment I wanted. I asked about the residual amount and he confirmed that it was the same as before, namely, with the 39 month period. I looked at the numbers and felt it was close enough and decided to take it. However, it required premium finance, so I filled out an online application to ensure that I qualified and that everything was in order. The finance guy, Gene Larsen, contacted me to confirm that my application looked acceptable, but sounded confused when I tried to confirm that I specifically qualified for the premium rate - the deal clincher. With hindsight, I should have paused at this point to make sure that everyone was on the same page. After reserving the car with a credit card hold, I drove the 100 miles to Audi Cary to complete the deal. After signing multiple pages of documentation, we finally got to the lease details where, lo and behold, the residual amount was actually higher than previously communicated. The salesperson, MC, readily admitted that he had mistakenly confirmed the residual as I understood it and apologized, repeatedly. However, it was something that could not be altered as per the new term of 36 months. Mr. Larsen couldn't understand why I had a problem with a higher than agreed upon residual amount. This is the finance guy, mind you. The GM, Wes Smith was called in to try and resolve the situation, but from the time he stepped into the room he was terse and unfriendly with tone that indicated he had better things to do with his time. Despite my having driven 100 miles after reaching an agreement that he was part of, Mr. Smith felt strongly that the discount included in the deal meant he had nothing left to offer. He presumed to know that my local dealers would not deal with me and that is why I had driven all the way out there! It was effectively take it or leave it. No acknowledgement or support for the mistake his salesperson had made and admitted to. No acknowledgement of the way it looked from my side - that Audi of Cary was not living up to the agreement we had reached. No suggestion or question of how we could salvage the deal. We had now seen the car, driven it and it was right there with a residual delta of less than $1000. Difficult to walk away? At that point I would have taken a free service or even eaten the entire difference, if Mr. Smith had used honey instead of acid. However, his brusque, dismissive attitude made it easy. Footnote: on the way back home, we stopped at a restaurant where our order was given to another diner in error, causing them have restart ours and deliver our food late. The manager brought our food over personally and provided the entire meal free, with apologies. Lessons? More

The employees at Audi Cary are knowledgeable and friendly. They provided great customer service when I bought my Audi TT. Although it was a bit of a drive it was a great car with a pre-owned warra friendly. They provided great customer service when I bought my Audi TT. Although it was a bit of a drive it was a great car with a pre-owned warranty. Len did a wonderful job helping to explain all the car had to offer, and taking extra time to provide education in the days to come on questions from the warranty to the navigation system. Overall excellent experience. More

I have been searching for a clean, used Q5 for about a year. This week I got serious about my search and dropped into Audi Cary where I had been before back in the summer. This time I met with Len Talar year. This week I got serious about my search and dropped into Audi Cary where I had been before back in the summer. This time I met with Len Talarico, a very nice NY guy, another transplant like me! That made me feel very comfortable. He quickly understood that, as a woman, I know a lot about cars and love them! So we talked about all kinds of things, including good pizza! I had driven the Q5 on Saturday late afternoon, but needed a day to think about it. I texted Len on Sunday and said it was a go. Tonight, (Monday) I signed all papers after work and it was done! So easy and a really positive experience! I highly recommend Leith Audi and Len! If you are a single woman, go see Len, he will treat you really well, you will not feel taken advantage of, and you can be sure he will give you a fair deal! Ann More

It was a nice weekend in early September 2013 and my wife and I stopped by the Audi Cary location to look at Q5s. As I have worked with MC in the past I let him know I would be stopping by and as usual he m and I stopped by the Audi Cary location to look at Q5s. As I have worked with MC in the past I let him know I would be stopping by and as usual he meet us upon arrival. The benefit of working with MC is that he works with his clients on a level that combines friendliness and professionalism. Earlier in the year I had purchased an Audi A5 for my daughter from MC and the experience is what brought us back to see MC. I was interested in looking at the new Q5 Clean Diesel but while looking at new vehicles, MC pointed out a pre-owned 2012 Q5 with less than 6k miles on the vehicle. It must have been my lucky day as it was the color my wife likes with the Prestige package. To top it off it had just been delivered the evening before. The vehicle had yet to go through the CPO process and MC worked with me to ensure that if I was to purchase the vehicle that it would be put through the CPO process offering me the very last detail my wife required. Given the mileage and options I knew this vehicle would not stay on the lot very long. We had to drive back home and return with our trade at which time we closed the deal. As with my previous experience this was a pain free event. Total time in the dealer after returning with the trade was less than 1.5 hours. The Q5 was not available for delivery until undergoing the CPO inspection. The folks at Audi Cary allowed me to drive my trade back home (1 hour) and MC then went the extra step to deliver my wife's new Q5 to our garage. Once again we were very pleased with our buying experience. I can't say that MC exceeded my expectations because he has set the bar at excellence and delivers every time I deal with him. I will return to Audi Cary for my next Audi purchase and I do hope that I have the pleasure of working with MC again. More

Overall a good experience. Started out a little rocky but Robert London made every effort to turn it around. I would recommend this dealership to any experienced car buyer. but Robert London made every effort to turn it around. I would recommend this dealership to any experienced car buyer. More

Everybody we dealt with was great, starting and ending with Jock. Patient, never pushy, respectful, candid and clearly focused on identifying our most important concerns and trying to address them fairly. with Jock. Patient, never pushy, respectful, candid and clearly focused on identifying our most important concerns and trying to address them fairly. We feel like we got a great car with a deal that was fair for everybody, without any hint of an act that Audi Cary was "giving away the house" (i.e. acting like we were getting a deal they shouldn't give us). Wish they were closer to where we live, but it was still worth the trip. More

Johnnie Richards of Audi Cary helped me to ride in my dream car, an Audi Q7. My experience working with him portrayed the character of determination, patience, and commitment to getting you the best rate dream car, an Audi Q7. My experience working with him portrayed the character of determination, patience, and commitment to getting you the best rate that suits your pocket. Thanks Johnnie. You're my one and only Audi salesman! More

Knowledgeable about the product design and function, inventory, and type of design to meet my specs. Courteous, listened to my specialty needs, and suggested workable options. inventory, and type of design to meet my specs. Courteous, listened to my specialty needs, and suggested workable options. More

Ed was a great sales person. The first time we went we told him up front we weren't going to buy that day. He asked what we were looking for and let us test drive the Q5 and A6, because those most fit wh told him up front we weren't going to buy that day. He asked what we were looking for and let us test drive the Q5 and A6, because those most fit what we were looking for and in our budget. We walked off the lot that day with a hand shake and a "Thanks for coming in". After spending about 2 weeks test driving cars, we decided on the Q5 and went back to Ed. He helped us find what we were looking for but it had to be delivered from Maryland. When the car came in the only thing that was missing was the aluminum trim and we asked about that. He said that in order to get that a car would have to be shipped from Germany and would take about 3-4 months. We didn't mind the wood inlays, but would have rather been told that up front. Other than that, our experience was extremely positive. We picked up the car and Ed took the time to explain a lot of the features and even set up the bluetooth connection with my phone. I have been driving the car since the end of April 2013 and I love it. I just took it in last week for the courtesy 5,000 mile check-up (I drive a lot) and Michele in service was very friendly and fun. We elected to wait for it and the waiting area is comfortable with lots of amenities. I chose this car because it is fun to drive. Responsive and comfortable. More

I recently purchased a 2012 Audi A4 from Ed Creed. I enjoyed working with him and found him to be very informative, friendly, professional and extremely knowledgeable. I highly recommend Ed and have al enjoyed working with him and found him to be very informative, friendly, professional and extremely knowledgeable. I highly recommend Ed and have already given his contact information to my family members and friends. I look forward to working with him again in the future. Becky Bost More