Audi Central Houston- Service Center

DISMANNERED AND HORRIBLE SERVICE! DONT WASTE YOUR MONEY HERE It started with when my husband brought be a A BRAND NEW 2017 Audi A4, as u can see below the 2017 A4 issue, Audi corporate helped us get in another c It started with when my husband brought be a A BRAND NEW 2017 Audi A4, as u can see below the 2017 A4 issue, Audi corporate helped us get in another car, so we brought a brand new Audi Q7 prestige... within in 100 miles on the car the check engine light came on and I had to leave my New car in service for 4 days in while they had to replace a ECM module on the car, I also had a issue with the passenger door not closing properly.. so I told the service adviser so she got the shop foreman to check it out! He acknowledges the issue right away and while he was checking it out the Sale manger Mike Tomin came out and told us this is the way the car is build, even if we were not happy with it, and if we were not happy with this problem we would have to contact Audi corporate!!! So sad how this person was was very rude, arrongant and started to argue!! Hope the general manager look in to the type of people he hires and how they communicates with the customers!! Do disappointed and unhappy with this car!! Don't waste your time and money at this dealership!!!Miserable and horrible customer service!!! Audi USA, Audi Central Houston #rude #badcustomerservice #badmanners #audi #audiusa #Audicentral #donotbuy #brandnewaudiQ7 #rude #dontwasteyourmoneyhere #horrible #disappointment #disappointed 😡😡😡 More

Do not go there.. This dealership will deceive you, give you a shaking car, will not be able to fix anything and the worse is they do not even care. This dealership will deceive you, give you a shaking car, will not be able to fix anything and the worse is they do not even care. More

I wish if I read all the negative reviews earlier A week after I bought my certified pre-owned A5, the AC started to make a bad smell, then I noticed a chip on my windshield that I was told by the gla A week after I bought my certified pre-owned A5, the AC started to make a bad smell, then I noticed a chip on my windshield that I was told by the glass repair shop that it's an old chip. A few months later I got 2 flat tires at the same time, but the low pressure sensor never came on. I've been told the wheel is cracked and needed to be replaced. They gave me a quote then next day the quote doubled, but when I asked for an explanation the agent totally dismissed my questions and said he can't explain. I asked the agent, on the phone, to see the tires because the whole thing seemed very suspicious at this point, after he agreed, he changed his mind and said that they disposed them when I went to pick up the car. No one in Audi central Houston bothered to respond to my complaints or addressed my concerns. BOTTOM LINE, WORST AFTER SALE SERVICE. More

the staff was friendly, accomdating, professional, and a pleasure to work with. I would only buy audi becuase its the best and i would only shop at momentum because they are the best! pleasure to work with. I would only buy audi becuase its the best and i would only shop at momentum because they are the best! More

I bought an Audi A8 about a month ago and the car had adaptive cruise control error that came up recently with having some dash rattles. I got an appointment and dropped the car off, i got a 2013 audi a6 adaptive cruise control error that came up recently with having some dash rattles. I got an appointment and dropped the car off, i got a 2013 audi a6 as a loaner.My car was in the shop for more than a week and while i was driving the loaner i got a ticket of having no/expired registration on the loaner and the officer told me that i cannnot drive the car any further after parking the car i waited for an hour so someone can come pick me up and in the morning when i went to the dealership to tel them what happened Mr.Josh the manager just told me this ticket does not make sense just go to court and they will dismiss it.I told him car is in sugarland send someone to get the car since fficer took the tag off it so he told me i have to bring his car to him and my sales guy Mr.Yuri told me i cannot help you because its end of the month and we are very busy in sales.I had a very hard time in dealing with people at this dealership.Please Avoid these people they ruin the brand and the persons self respect at the same time. I would tell Audi to take their dealership rights away and please check before hiring people like Mr.Josh who was seen riding a bicycle outside the dealership instead of working on a saturday.I would never go to this dealer infact go to audi dealer owned by sonic automotive.They will just sell cars and careless about service. More

DON'T TRUST THEM. Sales experience was pleasant but the after care has been shocking. It turns out they sold us a car with a patched together exhaust as if it was factory. They failed to register the car a after care has been shocking. It turns out they sold us a car with a patched together exhaust as if it was factory. They failed to register the car at Certified Pre Owned so were charging our extended warranty instead of paying themselves. They make up the same things to repair each time we go in, sometimes the same thing they charges to the warranty 5 months earlier but failed to recognize a known defect with the car so we were driving on a worn out camshaft for the same 5 months. Go anywhere else instead. I found a great place near the Gallaria. More

When you call the service department they never answer. When you leave a message you might get a call back. They charge double the amount for service of any type 35k maintenance 380 at other mechanic 150 When you leave a message you might get a call back. They charge double the amount for service of any type 35k maintenance 380 at other mechanic 150 for breaks an rotors 800 other mechanic 400..... but this isn't the worst part. Once I had the car serviced I called and got Justin on the phone by asking the receptionist to put me on hold and page someone for service. I asked Justin about the cost of services etc. Which as the service manager he did not know but gave me a ball park figure.... I then asked him how to turn off the the service reminder light on the car. He said that it would need to be hooked up to a computer and would cost around 60 dollars. I asked him what would happen if I didn't turn it off... Once I got home I looked it up in my manual and wow by pushing two buttons it resets to next 10k service. JUSTIN IS A LIAR AND THE SERVICE DEPARTMENT IS A JOKE DON'T DO BUSINESS WITH MOMENTUM More

If you live in Houston, DON'T GO TO Momentum Audi, the one on Richmond, the service is horrible, they make mistakes, you show them the mistake and they don't want to recognize or do anything about it! one on Richmond, the service is horrible, they make mistakes, you show them the mistake and they don't want to recognize or do anything about it! I went to Momentum Audi, for the Oil Consumption Test Part 1, supposedly weighted all the oil from the engine in order to do the difference 650miles later and see how much is consumed. What they did actually, when I checked the level, they've put at least 1qt of oil over the maximum level. I thought it was a mistake, I went back and showed it to the service manager Justin Greenberg, who said I'm mistaken, 1 in over MAX it's normal level for AUDI and all dipsticks are broken. They didn't want to admit the mistake, they didn't want to make it right. AUDI, this is not acceptable for any car brand, and especially not for a luxury brand! It's not acceptable to sell a car that can use up to 8qt of oil between regular service 10000miles, and say it's normal. More