Audi Chandler

The dealership team, in other words Moises Hernandez was very attentive and helped me to chose good car. I was lucky i found the car color I wanted, so all in all excellent experience, i would recommend pe very attentive and helped me to chose good car. I was lucky i found the car color I wanted, so all in all excellent experience, i would recommend people to buy good car in Audi Chandler dealership. More

Alfredo Lazo and the team at Audi Chanler made the negotiation and purchase of an S7 a pleasant experience. None of the stereotypical nonsense many times associated with such an event. negotiation and purchase of an S7 a pleasant experience. None of the stereotypical nonsense many times associated with such an event. More

Excellent service from sales to the service department. Will be back for more! Thank you! Will be back for more! Thank you! More

Absolutely excellent service from Jessie and Thomas. I continue to go back here for every one of my Audi’s. I continue to go back here for every one of my Audi’s. More

Going back and forth for days when everything was approved from the insurance and nothing ended up getting done. Terrible dealership from management to service employees. approved from the insurance and nothing ended up getting done. Terrible dealership from management to service employees. More

Dealership is very nice friendly staff finance and sales people all good maybe need to work on there service department people all good maybe need to work on there service department More

The dealership team was outstanding. Cesar was our sales person. He met all our expectations and more. Cesar was our sales person. He met all our expectations and more. More

Jessie could benefit with a customer service training refresher - communication skills started strong and then took a deep dive - Will not be buying a car from Chandler Audi……. Ever - refresher - communication skills started strong and then took a deep dive - Will not be buying a car from Chandler Audi……. Ever - More

Excellent experience. Great communication throughout the process. I would not hesitate to work with them again. Great communication throughout the process. I would not hesitate to work with them again. More

I was shopping for a used vehicle, Audi chandler had the model I was looking for, listed as loaner. 1st call, response “ I do not know where the car is or when it will be available to see”. Emailed sales ma model I was looking for, listed as loaner. 1st call, response “ I do not know where the car is or when it will be available to see”. Emailed sales manager, sales person emailed me, I expressed my concerns on buying a loaner, the maintenance, condition of a loaner? “ These are Audi customers miss, majority of our customers know how to treat cars. It is a loaner car, so I do not have access unless it is sold “.Several emails back and forth, but no available date to see the car. I was ready to buy that weekend but could not get an answer as to when I could see the car, last email was never replied to. I opened a chat Saturday at 530, asking about the car, and when I could see it, I was told they were closed, they close at 6. The following day the same salesman whom I quoted above emailed me, and seemed upset regarding my chat inquiry. To be fair this salesman did apologize for not being more clear on his responses. I finally get the response that should of been from the start, “I will let you know when the car is available”. Suddenly two days later after being sent purchase numbers, but still no idea on car availability my phone blows up on my busiest day at work. They have another buyer for a car…a car that no one seemed to know when it would be available to see. If a dealership advertises a loaner car for sale the service department should have an idea on when the car will return. Do not advertise a car if you do not have a professional response to inquiries on the car other than “ all cars advertised are for sale” something I was told many times. I reached out to the dealership manager to provide feedback, but heard nothing back. I found a car at another dealership, and the professionalism, kindness, stress free sale is the way it should be. I hope that Audi Chandler can improve their communications with potential new customers. More