Audi Chandler

Great experience getting our new Audi E-Tron. Jessie Becktell Was extremely knowledgeable about the vehicle made the process a breeze. I was very happy with their pricing and sales approach. Will defini Becktell Was extremely knowledgeable about the vehicle made the process a breeze. I was very happy with their pricing and sales approach. Will definitely be getting my next Audi from Jessie at Audi Chandler More

This was a new experience for in car buying as it started with my online request for a trade-in value for my vehicle. Jessie contacted me the next day and gave me a fair value for my trade-in and a price on with my online request for a trade-in value for my vehicle. Jessie contacted me the next day and gave me a fair value for my trade-in and a price on the new Q3. I made the purchase two days later and I am very impressed with the process. Never did I feel pressured to make the purchase and Jessie was professional and friendly. More

Shawn was friendly and started my service the moment I arrived. Was offered water and seating. Was updated as I waited and received a clean washed car. arrived. Was offered water and seating. Was updated as I waited and received a clean washed car. More

Jessie Becktell at Audi Chandler was great to work with. Your awesome attitude and knowledge of the Audi vehicles is what sold us. Great experience. Your awesome attitude and knowledge of the Audi vehicles is what sold us. Great experience. More

The service department staff are extremely knowledgeable and responsive to my questions and concerns. George is really great in keeping me updated on the recommendations for service. Excellent customer serv and responsive to my questions and concerns. George is really great in keeping me updated on the recommendations for service. Excellent customer service...Five Star experience! More

Update: no service after the sale Update: After receiving notificatIon of my review the staff at Audi Chandler quickly and on their own contacted me and resolved the issues that I st Update: After receiving notificatIon of my review the staff at Audi Chandler quickly and on their own contacted me and resolved the issues that I stated below. I have spoken with several of their staff and it has become clear to me that, due to the incredibly unusual circumstances that we are currently living in, mistakes were made and opportunities were missed. It happens . The important take away is that the dealership was quick to respond and correct the issues once they came to light. I look forward to working with them going forward. I have owned my Audi for 6 weeks and unfortunately have discovered that customer service after the sale is extremely poor. I have called them on two different occasions with paperwork issues. Upon taking delivery of my car I was given the standard line “if you have any questions or need anything please call”. As it turned out, I needed some information concerning my trade-in, specifically the certified odometer reading in order to cancel a service warranty. I called the sales person who never bothered to return my call. A few days later I contacted the dealership by email. I received a quick response and told them what I needed. I was assured that it would be sent immediately. It was not. I finally contacted the business manager who sent the needed paperwork. On 5/15/20 I contacted the dealership again because I had never received my AZ license plate and my temporary plate was set to expire on 5/16/20. I was told that I had to call back on 5/16/20. I called back only to be told that the business office is closed. I ask for a manager or someone who could help me and was transferred to a person who was out of the office. I called back again a asked to be connected with a person who was in the office who could help. After speaking to a sales person I was passed to a finance manager that told me that I should have been told not to call back until the day after my temp plate expires so could not be helped until tomorrow, which, of course is Sunday. So Monday it is. At this point I No longer trust them for service after the sale. I think I may have to find another dealership for maintenance. This dealership is far from “Penske perfect” More

Excellent service I have been to a few dealerships now, this one was my favorite for sure so far. Mr. James Brown has real interest in finding my specific interest and I have been to a few dealerships now, this one was my favorite for sure so far. Mr. James Brown has real interest in finding my specific interest and I appreciate his honesty and the personal relationships he builds with his clients. I will definitely be coming back to my new dealer in the near future thanks for all your help and support! More