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Audi Chantilly
Chantilly, VA
568 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 568 reviews
March 29, 2026
Excellent experience, information about the Q3 and Q5 presented clearly. Buying the Q5 was not stressful and I did not feel pushed or pressured. Would recommend Chantilly Audi to my friends presented clearly. Buying the Q5 was not stressful and I did not feel pushed or pressured. Would recommend Chantilly Audi to my friends More
by ctp_267
Employees Worked With
Fady Hana
March 12, 2026
**CUSTOMERS BEWARE: NON-ACCREDITED BBB BUSINESS, OVERALL D- RATING** This dealer, from top to bottom, has technicians who damage components. Instead of owning up to it, they hide it and claim you are a l D- RATING** This dealer, from top to bottom, has technicians who damage components. Instead of owning up to it, they hide it and claim you are a liar when confronted. Do not trust this dealer; go to another. They do not have your best interests at heart and are not trustworthy. They have an overall BBB rating of D- and are not an accredited business. The dealer will not provide personal vehicle maintenance records when requested by Audi of America and will indicate the vehicle had never been serviced because it was not done at their location. More
by Brian J
Employees Worked With
Sai Mehta General Manager, Steve Ong Service Director, Tricia Windrow, Mark Ahemd
March 07, 2026
Working with Mark, Steve, and Reggie was one of the best dealership experiences I’ve ever had. Their attention to detail and genuine focus on making sure my family and I were comfortable throughout the enti dealership experiences I’ve ever had. Their attention to detail and genuine focus on making sure my family and I were comfortable throughout the entire process was truly outstanding. Anyone who has dealt with dealerships before knows how rare that level of care can be, which made this experience stand out even more. From start to finish, they were professional, transparent, and easy to work with. They took the time to answer questions, walk through options, and make sure everything was handled smoothly without any pressure. Because of the way they treated us and the effort they put into making the purchase enjoyable, I would gladly work with them again in the future. If you’re considering buying a vehicle, I highly recommend seeking out Mark A., Steve O., and Reggie D. They’re a class act and made the entire experience a great one. More
by Losabill
Employees Worked With
Steve Ong, Mark Ahmad, Reggie Dennis
February 24, 2026
I recently purchased a Certified Pre-Owned Audi Q3 from Audi Chantilly. I came in knowing exactly which vehicle I wanted to test drive, and Nasser provided quick and attentive customer service from the sta Audi Chantilly. I came in knowing exactly which vehicle I wanted to test drive, and Nasser provided quick and attentive customer service from the start. Even while managing multiple responsibilities, he took the time to answer all of my questions thoroughly, and we were able to close the deal. There was an issue with the finance department that required me to return to the dealership after delivery. After having a conversation with Wisam about what happened, I was compensated for the inconvenience and ultimately left a satisfied customer. More
by Hmayekey
Employees Worked With
Nasser Mojaverian And Wisam Al
February 09, 2026
Experience during our recent purchase was great. No problems to report. Everything was handled with strong customer focus. Sales staff was very knowledgeable about the vehicle. Finance office was No problems to report. Everything was handled with strong customer focus. Sales staff was very knowledgeable about the vehicle. Finance office was also transparent and customer focused. Recent experiences with service department (on a different Audi) were also great. More
by Anonymous
Employees Worked With
Raihan Faizi
February 03, 2026
Our door handle cover fell off our 2024 Audi Q5. The factory warranty was still in effect, so we called to make a service appointment. We asked if this is under warranty. The person we spoke to told The factory warranty was still in effect, so we called to make a service appointment. We asked if this is under warranty. The person we spoke to told us the service tech would have to make that determination. On the day of our appointment, we were told it was a $230 diagnostic fee just to see if this was covered under warranty. This was never mentioned when we made the appointment, not to mention someone could simply look at the car and tell if it was covered. Luckily, I knew I could order a used part off Amazon or Ebay and snap it on myself for 25 bucks, but if it was covered by warranty and I could get it done quickly and professionally with an OEM part, I wanted to try that route. However, silly me--I forgot dealerships are going to try to rip you off any way they can, and if they can't do that, they will waste your time. This place is just as bad as you would expect. More
by bltoalson
Employees Worked With
David Martin, Devneet Saini
February 02, 2026
I want to start by giving huge credit to Lucas he was absolutely fantastic. Lucas made the entire buying process smooth, transparent, and stress free. He was professional, responsive, knowledgeable, and absolutely fantastic. Lucas made the entire buying process smooth, transparent, and stress free. He was professional, responsive, knowledgeable, and genuinely easy to work with. From start to finish, Lucas did everything right and made what should have been a great experience feel effortless. If you’re shopping here, Lucas is the reason to do it. Unfortunately, my experience with Audi Chantilly as a dealership was extremely disappointing. The day after I purchased the car, it was impounded because the vehicle was not properly registered when I left the lot. This is a basic, critical responsibility of the dealership, and it should never happen especially on a brand name luxury purchase. Being pulled over and having a newly purchased car impounded less than 24 hours after delivery due to dealership error is unacceptable. It caused unnecessary stress, time loss, and inconvenience that completely overshadowed what should have been a positive experience. To be clear: this issue was not caused by Lucas, and he deserves zero blame. The failure was entirely on the dealership’s processing and management side. Unfortunately, Audi Chantilly as a Penske automotive dealership completely failed. Less than 24 hours after purchasing my car, I was pulled over on a Maryland state highway at 2:00 AM, treated as if I were driving a stolen vehicle, placed in handcuffs, and had the car impounded all because the dealership failed to properly process the registration of the the vehicle before I left the lot. I was left stranded on the highway and was forced to call my 65 years old father with heart failure to drive from Virginia to Maryland in the middle of the night to pick me up. I then had to miss work the next day to return to the Audi dealership and fix their mistake. This was humiliating, emotionally distressing, and completely unacceptable especially for a Penske Automotive luxury brand.
Again Lucas deserves zero blame. This failure was entirely on the dealership’s processing and management I want to start by giving huge credit to Lucas he was absolutely fantastic. He made the entire buying process smooth, transparent, and stress-free. Professional, responsive, knowledgeable, and genuinely easy to work with. From start to finish, Lucas did everything right. If you’re shopping here, Lucas is the reason to do it. Unfortunately, my experience with Audi Chantilly as a dealership was extremely disappointing. Less than 24 hours after purchasing my car, it was impounded because the vehicle was not properly registered when I left the lot an unacceptable and basic failure. I was pulled over on a Maryland state highway around 2:00 AM, treated as if I were driving a stolen vehicle, handcuffed, and had the car impounded due solely to dealership error. I was left stranded and forced to call my 65 year old father with heart failure to drive from Virginia to Maryland in the middle of the night to pick me up. I also had to miss work the next day to fix their mistake. This was humiliating, emotionally distressing, and unacceptable for a Penske luxury dealership. Lucas deserves zero blame this failure was entirely on Audi Chantilly’s management and processing. More
by adhamibrahim
Employees Worked With
Lucas
