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Audi Chantilly
Chantilly, VA
534 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 534 reviews
November 05, 2019
The most seamless, laid back experience I’ve ever had at a dealership! Mike and the rest of his team were as helpful as I could’ve ever asked for. a dealership! Mike and the rest of his team were as helpful as I could’ve ever asked for. More
by Twao4657
Employees Worked With
Mike Maxwell
October 27, 2019
Recent Purchase of Audi e-tron My wife and I worked with Mark Cooper over several months to purchase our new Audi e-tron. As this would be our first electric vehicle, we wanted to d My wife and I worked with Mark Cooper over several months to purchase our new Audi e-tron. As this would be our first electric vehicle, we wanted to do our research to make sure the switch from an internal combustion engine to an all-electric vehicle was the right choice for our family. Mark was more than willing to accommodate us as we worked through this decision; he was completely patient, understanding, and extremely helpful – taking the time to meet several times in person, fielding numerous phone calls and emails, and scheduling multiple test drives. We appreciated Mark’s knowledge and familiarity with the e-tron, a relatively new Audi product, and we felt confident we were being informed in an honest and transparent manner. We could not be more pleased with our purchase! All in all, we would not hesitate to recommend Audi Chantilly, and Mark Cooper specifically, to anyone in the market for a new vehicle. And if the e-tron is on your potential shopping list, we’d especially recommend that you seek out Mark. The purchase of this vehicle could not have been more satisfying, and getting to know Mark was a key aspect of this experience! More
by Matt
Employees Worked With
Mark Cooper
October 24, 2019
Selling a clearly badly damaged M4 as clean Went to Audi dealer to view a S5 to compare with a desire for a BMW M series car. When I got to the dealership I found they had a M4. The front bump Went to Audi dealer to view a S5 to compare with a desire for a BMW M series car. When I got to the dealership I found they had a M4. The front bumper was a little beat. So I took a look at the car. A sales person "Amir" come to me and he asked me if I was interested in taking it for a drive I told him I am really here to view a S5. He informed me he had none but I could drive the M4. So I said yes. He took my license and went away. While he was gone I checked over the car. Noticed it was odd that the drivers side has some stone guard but the passenger side had none. I angled the passenger side in the sun and found what looks like body filler in the door and orange peel effect paint over the repair area leading to the rear fender and gobs of body filler on the inside of the passenger rear wheel arch. I pointed this out to the sales person and he said its clean no accidents. So took the car for a drive. Knew my next car had to be an M4. Got back priced up the front bumper would cost in excess of 1200 to repair. The tires installed are incorrect. But was rebuked that they are indeed correct tire um ok. And they insist the car has not been repaired! Very bad. If this is the example of product they represent on the site I choose not to return and to find a more fitting car else where. Amir on the other hand called me several times later offering me $250 off the sticker price. More
by Lee Kay
Employees Worked With
AMIR,
October 21, 2019
Audi Q7 Purchase The entire experience from walking in the door to walking out with a new car was fantastic. The staff was friendly and knowledgeable. My experience wi The entire experience from walking in the door to walking out with a new car was fantastic. The staff was friendly and knowledgeable. My experience with salesman Mark Cooper was excellent. He was straightforward, honest and knew his Audis inside and out. I am very happy with the final price and the overall experience I had and would recommend Audi Chantilly to anyone. More
by Mark S
Employees Worked With
Mark Cooper
October 20, 2019
Tesla wrong odometer I purchased a used Tesla with 23,004 miles on 10/14/2019 from Audi Chantilly. I and my co-applicant spend whole the evening waiting to run our credit I purchased a used Tesla with 23,004 miles on 10/14/2019 from Audi Chantilly. I and my co-applicant spend whole the evening waiting to run our credit score. We got approved and bought the car for 69,899. Five days later, the car was delivered to me. First, they gave me only one key, whereas they had told me that the car has two keys. Next, the battery was about to die. Finally, when I was trying to reset the car and put my information into the system, I noticed that the vehicle has 34,198 miles on it!!!! I checked all the papers that I signed during the deal. I was right; they changed the sitting, reduced the millage to 23,004, and sold it to me! The next day I reach them out. Explained the situation and asked them nicely what to do! First, they only offered me 500$ reduction and would not return the car, which I absolutely was not going to accept this. Because Tesla is a luxury car and 11,000 more mileage is making a lot of differences in price. I threatened to bring the case to the court, so they changed their stance gave me two options: Return the car or 2,000$ reduction. After all the time that I wasted and the worst experience that I have ever had, I had to return the vehicle yesterday, 10/19/2019. Today 10/20/2019, when I am writing this review, they list the same Tesla with 22,999 miles. Again!! I don’t know why they are doing this; maybe they want to bring costumer traffic to their store. Don’t recommend them for a used car. More
by JafarK
Employees Worked With
Sean Weaver, Reyisha Yiliyasi
October 19, 2019
Best experience purchasing a car I had a great experience buying my car at Audi Chantilly. It was very relaxed, no pressure, and they were very transparent throughout the entire proce I had a great experience buying my car at Audi Chantilly. It was very relaxed, no pressure, and they were very transparent throughout the entire process. We worked with Eric Ekpa and couldn't be happier with the overall experience. Imad walked us through the financing process and was incredibly nice, patient and truly went the extra mile to make sure we understood the different warranty/service packages. I would 100% recommend Eric, Imad and Audi Chantilly to any of my friends and family. More
by Naty M
Employees Worked With
Eric Ekpa, Imad Alkadi
October 17, 2019
We love Audi Chantilly and our new Q5 We just purchased a Q5 with Eric and had a wonderful experience. This is our third car from Audi Chantilly. Their customer service is superior. They m We just purchased a Q5 with Eric and had a wonderful experience. This is our third car from Audi Chantilly. Their customer service is superior. They made the buying process easy and painless. We have been very happy with the service department was well. We absolutely love our new car!! More
by Linda D
Employees Worked With
Eric Ekpa
October 15, 2019
If you're looking for an Audi, this is the place to go to. Unbelievable experience. Mark Cooper and Ashley Smith were wonderful. I would recommend Mark to anyone looking for an Audi. He is terrific - very k Unbelievable experience. Mark Cooper and Ashley Smith were wonderful. I would recommend Mark to anyone looking for an Audi. He is terrific - very knowledgeable about the cars and very easy to work with. No pressure whatsoever. And the service provided post-sale is great!!! He helped me with a couple of my Audi account setup and called back and texted whenever I reached out to him with a question. Just a really good person to work with. More
by Ho
Employees Worked With
Mark Cooper, Ashley Smith
October 12, 2019
Best experience buying a car Working with Mark was fantastic. Couldn’t have asked for a better experience. Got us into an A4 at a great price-the perfect car for us! Working with Mark was fantastic. Couldn’t have asked for a better experience. Got us into an A4 at a great price-the perfect car for us! More
by Timj
Employees Worked With
Mark Cooper
September 29, 2019
Great people great service Took their time and explained everything that was happening through the buying process. Would highly recommend them to anyone buying an or thinking of Took their time and explained everything that was happening through the buying process. Would highly recommend them to anyone buying an or thinking of buying an Audi. More
by Brian Sang
Employees Worked With
Eric, David Martin
