Audi Chantilly

New Car purchase We have recently completed the purchase of a new Audi from Chantilly Audi in Chantilly Va. The car was delivered in perfect condition and we are very We have recently completed the purchase of a new Audi from Chantilly Audi in Chantilly Va. The car was delivered in perfect condition and we are very pleased with our choice of a 2018 SQ5. Our salesman’s name was Mark Cooper. We first met Mark 3 years ago when we were shopping for our last car. Although we did not purchase an Audi then, we remembered Mark as being very helpful, personable and not pushy as so many car salesmen are. Mark remembered us, gave us ample time to test drive a number of different cars. He promptly answered all of our phone calls, emails, and was always available to meet with us. Once we decided on what we wanted, he went out of his way to find the perfect car for us. He went to bat for us with his manager to ensure that we got the best deal possible and the financing that we wanted. We believe that we got a very good deal on our lease, and both the management and finance manager were very cooperative. When the car was delivered, Mark took his time to teach us about all of the various options and features. A week later, Mark called us to be sure that everything was okay, and we went in for a follow-up appointment to learn more about the various safety and driver assistance features in the car. Our car has not yet needed any servicing, but I have been told that the service department is very competent. More

Great buying experience Having bought over 20 cars in my life, I can confidently say that this last experience at Audi Chantilly was one of the best. I do my homework, come p Having bought over 20 cars in my life, I can confidently say that this last experience at Audi Chantilly was one of the best. I do my homework, come prepared, and look for a quick transaction. My salesman, Peter, made the entire process a stress-free buying experience. Everyone in the dealership was very nice, from the Sales Manager to the Finance Manager. Based on this I would recommend this dealership to anyone looking to buy an Audi. More

Great sales experience and service I am on my second purchase at Audi Chantilly with Mark Cooper there. Without a doubt Mark Cooper has offered the best car buying experience I have ha I am on my second purchase at Audi Chantilly with Mark Cooper there. Without a doubt Mark Cooper has offered the best car buying experience I have had, end of story. If you are buying a car from Audi Chantilly I highly recommend you use Mark Cooper. He is no pressure, fast, responsive, knowledgeable (and I am a car guy), and takes care of his customers. With my most recent RS3 purchase the experience was fun and exciting as opposed to painful, which is what I have come to expect of other dealers. Highly recommend Audi Chantilly. More

Car Purchase Bought a Q5 from Audi Chantilly. this is our second Audi. The experience, while long, was pleasant. Mark Cooper was very knowledgeable and helpful Bought a Q5 from Audi Chantilly. this is our second Audi. The experience, while long, was pleasant. Mark Cooper was very knowledgeable and helpful in assisting us to get the options and model we wanted. The financing officer was knowledgeable and helpful. the whole team is professional and easy to deal with. We would recommend Audi Chantilly for consideration if you are in the market for an Audi the the Northern Virginia area. More

2018 A4 I have been dealing with Chantilly Audi since 2013 when I purchased my first A4. Their service prices are a little on the high side, but fair conside I have been dealing with Chantilly Audi since 2013 when I purchased my first A4. Their service prices are a little on the high side, but fair considering that it is an Audi. I never felt taken or over charged. Jose in the service department is great and works with me all the time to get me a good and fair price. My recent purchase of a 2018 A4 went very well. I had no intention of even buying a car. But, with end of the month deals,and what they were going to give me for my car, I couldn't pass it up. Mark Cooper and Peter LeComte were great. Since it was spur of the moment, my wife couldn't be there and I wanted her to be on the title. I purchased the car on a Saturday. The following Monday, Mark willingly met my wife near where she works in Resten to sign the final paperwork. Mark and the Dealership didn't have to do this. They went above and beyond to accomodate us. Since they were busy, and I had another appointment to get to, In had to come back to the Dealership to sign the final papers. Peter helped with that. He made sure that I was comfortable with the final price and the deal and hand me the keys to my new car. Both Mark and Peter were helpful, friendly, accommodating, and patient with me. I did have a small issue. There was a small ding on the drivers door which they fixed no visible damage. If you're looking to buy an Audi, I strongly recommend Audi Chantilly, they will give you a fair deal. More

Car given for service is damaged I had given my car to the service here..they made damage to my rear bumper and said it didn't happen there when I inquired. when I was talking about t I had given my car to the service here..they made damage to my rear bumper and said it didn't happen there when I inquired. when I was talking about the damage of one area which happened to the bumper they refer whole car and says it has scratches all over and this is one of them. The closest service center is Chantilly for me and I don't want to go back to them again. I will not consider buying an audi again for the same reason as they can damage and simply say it didn't happen here. I wouldn't recommend this service center. More

Bad Service Everyone knows Audis are great cars... But this dealership and their service department is really bad! Put a defective tire on my car... Then claimed Everyone knows Audis are great cars... But this dealership and their service department is really bad! Put a defective tire on my car... Then claimed it was balanced? Took it to a real shop... They were shocked Audi let it out of their shop. Then when I called Audi to talk to the service rep (Brian Kennedy) I left a detailed message... No call back. I needed to drive out there to get them to fix their mistake. More

Great car. Poor dealership! I recently bought an Audi A7 From Chantilly Audi in Virginia. It was the car that I wanted and I looked for a long time. I believe I paid a fair pric I recently bought an Audi A7 From Chantilly Audi in Virginia. It was the car that I wanted and I looked for a long time. I believe I paid a fair price. Not a great price. Just a fair price. I’ve had the car exactly one month today. And it developed a terrible exhaust leak. When I called from Chantilly Audi in Virginia. It was the car that I wanted and I looked for a long time. I believe I paid a fair price. Not a great price. Just a fair price. I’ve had the car exactly one month today. And it developed a terrible exhaust leak. When I called Audi Chantilly Audi the service department told me that among other things or Virginia state inspection has been completed. The Virginia state inspection should inspect the exhaust. Exhaust is not rot out within 30 days. When I called Hector the sales manager, he basically told me the car was in myProblem now. He said I could bring it in but it would cost me the service repair. I wish that I could post a sound clip of the car. No one would want to service their cars there. I’m not saying another Audi dealership would be better. I’m just saying don’t go to this one. More

Great experience with Hasan Hasan Noman is the best salesman I have worked with over the last almost 40 years. He was professional, courteous, personable and relaxed. We negoti Hasan Noman is the best salesman I have worked with over the last almost 40 years. He was professional, courteous, personable and relaxed. We negotiated the price over the internet so it was pretty easy when we did the deal at the dealership. I can't say enough about Hasan in how he guided me to the right vehicle for me. Thanks Hasan! More

Refused to Service our 2015 AUDI A3 AUDI Roadside Assistance sent our 2015 A3 to Chantilly Audi from Martinsburg WV after it encountered an electronic malfunction today leaving me strand AUDI Roadside Assistance sent our 2015 A3 to Chantilly Audi from Martinsburg WV after it encountered an electronic malfunction today leaving me stranded while stopping for gas of I-81. The vehicle has lost steering capability amongst other electronic malfunctions and is non driveable. I arrived at 6:15pm to Audi Chantilly Repair and they would not check in my car, saying it would be days and days before they would get to the repair AND further stating it needed to go back to the Audi dealer in Virginia Beach. They parked the vehicle (with me in it) on the side street, closed their shop and left (closing time 7pm). To think that it was towed 60 miles to this dealership by official Audi Roadside Assistance to be parked on a side street and refused service is unbelievable. No offer of Roadside Assistance for a vehicle still under warranty when I let them know I was five hours from home? No help with next steps! How do folks like this stay in business? Please know this is not at all the Audi culture. On a positive note, Audi Roadside Assistance came for me and the car, and we are headed to Virginia Beach. Just six hours after the car malfunctioned and a dealership let me down, I am headed home. Prior to posting the review, a field was flagged requiring prior to posting the reviewer to identify employee names. None of these employees gave their names, and not one ever introduced himself. I had interaction with two of the three of them, so one of the three wasn’t a part of the bad experience but can’t say which one. Audi is a great company with a protection plan, warranty, and Roadside Assistance second to none. Buy an Audi. You’ll love it. Just don’t buy it here. More