Audi Chantilly

Bait and Switch This might a slightly long review for some, but I thought I should write this and share my experience with Audi Chantilly. My wife and I went to test This might a slightly long review for some, but I thought I should write this and share my experience with Audi Chantilly. My wife and I went to test drive a slightly used Q7 on a Saturday afternoon in April. We sort of liked the car and went on to test drive other cars ( Range Rover, BMW X5 ) at other dealerships later that day. A few days later I contacted Audi Chantilly and make an offer via e-mail as I was on a business trip in Europe . We batted this back and forth for a while and about a week later came to a compromise and I said I would take the car. Everything seemed OK! We went back there on another Saturday to do the paperwork (which took 3 hours) and to pick up the car. We took a cursory look at the car and noticed a bunch of scratches on it as well as stains in the interior that we had not seen before. The factory rubber mats were gone and a few other things seemed off. We were told that this was the car we test drove and nothing had changed. Nevertheless, we decided to buy the car – after all we were at an Audi dealership and were buying an Audi Certified car from a dealer that is part of the Penske group (NYSE: PAG ) .My weekends are precious as I travel for work during the week – so I just need to get stuff done on weekends and need to move onto other things in my spare time so I really don’t have a lot of time to see if I’m getting screwed. I assumed that an Audi dealer , who tells me I am buying the care I test drove would be somewhat truthful. We bought the car and went home. I went through the car thoroughly in my driveway and noticed a lot of other things wrong with it. I went to my iPad as we had taken pictures of the car we originally test drove. I was shocked to see that Audi Chantilly had done a “bait and switch” – in other words committed total fraud. I could tell the difference from the original pictures that the tires (Pirelli vs. Bridgestone) , badging on the fenders and a few other small details that they had sold us a different car. The next day I proceeded to e-mail can call the sales person, who did not return my calls or messages ( obviously). This is a Sunday and I’m due to board a trans-Atlantic flight the same day, so I really don’t have a lot time to deal with these scammers. I then drove the car back to Audi Chantilly , met the salesperson who told me I had taken pictures of a totally different car at another dealership and that the deal was not reversible. I asked to see the sales manager and after showing him the pictures with dates and time and the Audi Chantilly dealership building in the background he asked for the keys but did not admit to the fraud they had carefully executed. I had already called Amex to dispute the down payment on the car and also called my bank to stop the money transfer. Lesson learned: if you buy a car there put the down payment on a credit card which you can then freeze if or when they defraud you . It took two weeks to get them the reverse the Amex transaction after which I got the funds fully credited (after I have left them with the car , keys and paperwork ). Lesson learned: If you buy from a shady private dealer, you are setting yourself up to be conned. If you buy from a publicly listed company that is also a brand dealer they might defraud you . If you are looking at buying a car here, take pictures of it and write down the VIN and go home . Do not stay there to negotiate price but take your time and look at other options as well. Long story short : Yes they an Audi dealer but they operate just like many fly by night “Buy Here Pay Here” scammers. Interestingly enough I mentioned this experience a business colleague who mentioned that he had had a similar experience. He bought a brand new R8 that was used and actually rejected by the original purchaser. He found this out by dialing home on the MMI and spoke to the original buyer who said he had returned the car after a few days of having it…Go figure I’m sure many people have good experiences with Audi Chantilly, however if you are buying a particular car, remember: take down the VIN, take pictures of it etc. go home and then negotiate remotely without the pressure tactics etc. that usually apply to buying a car at the dealership. I originally thought about not posting this but after talking with a lot of my friends and colleagues they urged me to post this. This is a crowd that likes German cars and are all now looking at dealers in the DC area that do not belong to the Penske group. More

Best experience ever Very happy with the purchase. I would definitely recommend Audi chantilly to family and friends. My new car was cleaned and ready in delivery room. Very happy with the purchase. I would definitely recommend Audi chantilly to family and friends. My new car was cleaned and ready in delivery room. More

DO NOT DO NOT DO NOT Take your Car here!!! Matt Frick, the service manager, is beyond unprofessional - he's rude and frankly a jerk. If you do take your car here make sure you stay on top of t Matt Frick, the service manager, is beyond unprofessional - he's rude and frankly a jerk. If you do take your car here make sure you stay on top of them and ask what the potential fees are at each step. They will use every chance they have to take advantage of you. Matt tried to stick me with a $1,600 bill and after discussing it with him he could not justify $1,100 worth of charges and removed them. This just shows that they are happy to rip you off if you're not paying attention. And forget about having them call you. I ended up having to drive to the dealer just to have a conversation with Matt because he would not return my phone calls or emails. Also, don't let them put you in a Hertz rental car (which they will try to do if they don't have any loaners available). They will make you pay for the rental out of pocket and then it takes 3-4 weeks for the charge to be removed from your card. Overall there was nothing pleasant, or even satisfactory, about my experience with Audi Chantilly. Do your self a favor and go to Tysons or Arlington. p.s. David Martin is awesome though. More

Unprofessional service department . I put my car there for service to diagnose a problem , one week passed and still they couldn't figure out what was the problem or the issue causing th I put my car there for service to diagnose a problem , one week passed and still they couldn't figure out what was the problem or the issue causing the problem and thats only one week trying to figure out the problem not even trying to get it fixed , They keep telling me : we spent time on you car and we need to charge you another $135 every time they look it (how come you going to charge me addional $135 everytime you look at the car for the same diagnose and you cant tell me whats wrong with it ) . And the other thing they tell me : we are not sure whats the problem but we recomend you to change this and that so basically they were guessing , so the best choise was to pick up the car from there . and when it comes to customer service ( service department) i highly rate them with a BIG ZERO , i will give you a few examples of what they say when you call them : 1. Your advisor is not here , i will have him call you back . ( I drive to the dealership i find him (my advisor) sitting on his desk and i was still waiting for the call back ) it happened a couple times . 2. When i call to get some updates on the status of the car they tell me : its in the shop now we are looking at (I drive there again, the car still in the same spot where they left it the day before . 3. The one they keep doing the most when you ask for the service manager : they put you on hold for the longest time and they never pick up . I really dont recomend them for service at all ... I would go to tyson corner audi or Arlighton Audi before i ever think about taking my car to them . I'm just putting my experiece out there for people so they won't have to go through the same situation i been into. More

Happy Q5 Owner My wife and I recently purchased a new Audi Q5 from Chantilly Audi this past Labor Day and was extremely impressed with our salesperson, Marcus Pearso My wife and I recently purchased a new Audi Q5 from Chantilly Audi this past Labor Day and was extremely impressed with our salesperson, Marcus Pearson.  We don’t necessarily enjoy car shopping, but our salesperson made our day and our experience a pleasurable one.  He was extremely friendly, courteous, attentive, and a consummate professional throughout the process.  I was most impressed with the way he remained focused on our wants and needs throughout the afternoon and was never pushy or inconsiderate. It was our first experience with Audi and the Chantilly Dealership and it won’t be our last.  We’ll give Marcus first chance when we are ready for our next vehicle. I would highly recommend Mr. Pearson and will surely share my experience with others.      More

Outstanding Sales experience I recently purchased a new Audi Q5 from Chantilly Audi. I was extremely impressed with my salesperson, Ron Caruthers. He was extremely friendly, court I recently purchased a new Audi Q5 from Chantilly Audi. I was extremely impressed with my salesperson, Ron Caruthers. He was extremely friendly, courteous, and willing to go more than the extra mile to make things work to my favor. He not only offered a test drive but on any vehicle I might be interested in. After concluding our negotiations, he set up followup appointments to go over all the features he demonstrated and insured we were comfortable with the car and its features. When a question arose he was not completely sure of, he sought technical help from service. Overall experience was outstanding. Would highly recommend this dealership and in particular Ron. More

Best Sales associate I have ever delt with I have just bought Audi A4 a month ago from Audi of Chantilly. Actually I was open to buy either Audi or Mercedes. Mercedes dealership was next door I have just bought Audi A4 a month ago from Audi of Chantilly. Actually I was open to buy either Audi or Mercedes. Mercedes dealership was next door. I was sold to the most helpful, energetic, knowledgeable sales associate. I did not even make to the Mercedes dealership. If you are looking for a Audi, please ask Mr. Khalil Abdelmoumen i person at Chantilly Audi. He is THE best. More

Beyond expectations David Martin came highly recommended from many people, I'll keep this short. He and the his team knocked it out of the park, being able to handle m David Martin came highly recommended from many people, I'll keep this short. He and the his team knocked it out of the park, being able to handle multiple customer, vendors, employees, etc and do it all on a timely fashion is priceless. Very impressive! More

Great Customer Assistance and Service--Excellent A1 Rating. I was very pleased and satisfied of the service and professionalism at Audi of Chantilly. I am very happy of the patience, time allowed to make paymen I was very pleased and satisfied of the service and professionalism at Audi of Chantilly. I am very happy of the patience, time allowed to make payments on the vehicle of my choice. The staff treated me as family, and the assistance of my sales person, Marcus, made my purchase a lot easier, I could not ask for a better dealership to conduct business with, they are the best !! More

Awesome Experience and great deal! I highly recommend Audi of Chantilly for the purchase of a new/used vehicle. Eric & the sales Team were very helpful in the buying process. I highly recommend Audi of Chantilly for the purchase of a new/used vehicle. Eric & the sales Team were very helpful in the buying process. More