Audi Chantilly

I highly recommend Marcus Pearson and the Audi Chantilly team for your automotive needs. Dealing with sales people (particularly auto sales people) can be such a negative experience -- dealing with Marcus team for your automotive needs. Dealing with sales people (particularly auto sales people) can be such a negative experience -- dealing with Marcus was only positive and could not have been any better. Marcus had a very good-natured and no pressure approach to sales. He was attentive and insured we were matched with the best vehicle to meet our requirements and budget. Most importantly, Marcus lead with honesty and integrity: he was up front and forthright about vehicles that might be problematic for us. Marcus was not afraid to admit when he did not know the answer to a question; however, he was certain to track down answers and to be sure that all our questions were answered before we sealed the deal. At the end of the day, we were certain that we got the best value possible. Again, I highly recommend Marcus Pearson and the Audi Chantilly team for a car buying experience that is as smooth and as comfortable as the ride in our new used 2004 BMW 525i. More

Lily handled the finance side of my purchase. She made everything real easy and smooth. I appreciate her professionalism and sense of humor as well. Thanks Lily. everything real easy and smooth. I appreciate her professionalism and sense of humor as well. Thanks Lily. More

This is a review about the service department. Best service I have ever had. They treat you amazing and handle everything quickly and professionally. I would recommend to anyone. The parts department s service I have ever had. They treat you amazing and handle everything quickly and professionally. I would recommend to anyone. The parts department seems to be awesome as well. More

I bought the car about 2 1/2 months ago. It ended up needing new tires when I was told it didn't. When I brought it in to see if I could be helped out with the situation, the general manager was very ni needing new tires when I was told it didn't. When I brought it in to see if I could be helped out with the situation, the general manager was very nice and helped me out with all my needs. They will deffinately will always have me as a customer! I couldn't be any happier with the way it was handled! More

Very poor customer service as Lily seem to be juggling 3 customers at one time. I ended up buying a car that was supposed to be "dealer loaner'. When brought the car home, it had personal belongings of pe customers at one time. I ended up buying a car that was supposed to be "dealer loaner'. When brought the car home, it had personal belongings of person who actually had bought car previously and traded it in. Her personal information was left in the car. I was lied to by Lily and the dealership and they tried to double charge me on warrantee that had carried over from the car. Would not buy another car from Lily or this dealership More

Fabulous experience.. Very professional, very knowledgeable and most of all honest and nice .. Loved her and the dealership will definitely recommend to all my friends and family. knowledgeable and most of all honest and nice .. Loved her and the dealership will definitely recommend to all my friends and family. More

My wife and I drove from NC to see one of their vehicles in stock. Since stepping inside their premises we had nothing but delightful customer service. Patient and courteous sales staff. They went ou in stock. Since stepping inside their premises we had nothing but delightful customer service. Patient and courteous sales staff. They went outside of their comfort zone to make our experience unique. We are proud Audi owners! Garage: 2011 Audi Q5 P+, 2.0T; 2013 Audi A5 P+, 2.0T, MMI+Nav. More

After being given the run around with other dealers, I decided to just go straight to the Audi delaer and try my luck. I am so glad I did. I was looling for a used Audi A8, particularly white. Fell in lov decided to just go straight to the Audi delaer and try my luck. I am so glad I did. I was looling for a used Audi A8, particularly white. Fell in love with the car at first sight. Sean is a very knowledgable and helpful salesman. No pressure what so ever and this was my very first time trying to finance a car. The prep work didn't take long at all. And the best part was yet to come. Diana got me approved for the vehicle. Interest rate wasn't the best but she reassured me that she can do better when the banks open up on Monday! She delivered on her promise. She got my interest rate cut in half! How awesome is that!!!! My experience with this dealer has been nothing less then perfect! I'm an Audi fan for life! -Lyric More

I visited Audi of Chantilly to buy a 2011 A4 Premium Plus CPO. Unfortunately my experience was pretty bad from several aspects. Customer service was poor as even paged multiple times, the sales rep I made t CPO. Unfortunately my experience was pretty bad from several aspects. Customer service was poor as even paged multiple times, the sales rep I made the appointment on the phone (Mort) didn't even acknowledge me. Only after approx 1 hr I was able to test drive the car (thanks Lily). I liked the car and started the price negotiation when I found out that the car is not CPO. The car is posted on Cars.com as CPO and that's how I selected it. For a non CPO car the price was too high even after a $500 discount. In short, I was treated like they didn't want to sell the car, there was misleading information posted online and the price was way too high for non CPO car. More

I recently purchased my new vehicle from Audi Chantilly. I worked with Stefanie Gracie, and I must say she is the bestest ! She made the whole process of purchasing a vehicle so much easier than I thought i I worked with Stefanie Gracie, and I must say she is the bestest ! She made the whole process of purchasing a vehicle so much easier than I thought it would be. She was very professional.She knows exactly what she is doing and was very helpful and friendly. Thank you so much Stefanie for all your help. You are awesome ! More