Audi Chantilly

dealer did the right thing and took responsibility for repairs after used car purchase Roger the GM took control of a bad situation and got it resolved quickly. repairs after used car purchase Roger the GM took control of a bad situation and got it resolved quickly. More

Matt is by far the best sales person my husband and I have ever dealt with! He made the whole "Audi experience" very pleasurable, never pressured us, he answered all our questions and played a big role have ever dealt with! He made the whole "Audi experience" very pleasurable, never pressured us, he answered all our questions and played a big role in our decision to purchase an Audi. Even after signing the sales contract he was and is there every step of the way, introducing us personally to the service people and should we have any questions we can call on him any time and know we will get an answer. We have recommended him and Audi Chantilly to all our friends! Thank you Matt! Birgit and Gary Cowen More

I received excellent customer service at Audi Chantilly. Anthony Oman did a fabulous job of assisting me with my purchase of a 2012 A5 coupe. Anthony Oman did a fabulous job of assisting me with my purchase of a 2012 A5 coupe. More

Anthony did a great job of showing me numerous vehicles and taking his time working with me. He was extremely knowlegeable about the Audi product line and options. Because of his great service I knew I had and taking his time working with me. He was extremely knowlegeable about the Audi product line and options. Because of his great service I knew I had to purchase my Audi from him. Diana in Finance was equally professional and very helpful. Will recommend them to all my friends and will be purchasing more Audis through them! david More

I have bought many cars and owned 4 Audi's. The appraisal performed on my potential trade-in was less than reputable ("fair" for a car that has no dents, scratches, dings, rust, tire issues and the interior performed on my potential trade-in was less than reputable ("fair" for a car that has no dents, scratches, dings, rust, tire issues and the interior is in perfect conditions) for the actual condition of the car. Also, I was told the value I found online for my car was not a trade value but a retail value. Being a single female, it was quite apparent what they were trying to pull over. I have gone to another dealership who has given me an accurate quote for my trade in car and didn't add on a $2,500 fee over and above the price on the car I was interested in buying during negotiation. A very sad representation of a great auto maker. In addition, the staff in the delearship were extremely unprofessional, yelling to each other across the area about a sporting game and various other issues. No class whatsoever. Nick was very professional and I don't have any real complaints about him individually. More

After a frustrating, and VERY long day of looking for a solid used vehicle by visiting numerous dealers, after easily spending hours on the internet, we ended up at Audi Chantilly. We were so glad we did. solid used vehicle by visiting numerous dealers, after easily spending hours on the internet, we ended up at Audi Chantilly. We were so glad we did. Due to the hardwork of Joe Najm we were able to end up with exactly what we wanted and an even better deal than we expected. Joe did some extra research for us, answered any questions we had and truly went over and beyond. We highly recommend the dealership and JOE NAJM to anyone looking for a great dealership and person to work with. Also, Diana Amin, Financial Director, was very helpful and quite kind. Thank you, Audi Chantilly! ( I also want to add that this was at the end of the day on a Saturday--and knowing, they like all of us, wanted to get home to their families--they never rushed us and acted like they had all the time in the world) More

Gil was great through the entire process. He helped me find the exact car I was looking for (2012 A3 TDI), and when it was on order he stayed in constant communication with me. He was very professional, find the exact car I was looking for (2012 A3 TDI), and when it was on order he stayed in constant communication with me. He was very professional, gave me a great price, I would definitely do business with him again! More

I purchased a used A6 that I found on-line a month ago. I negotiated a resonable price and went in to the dealership to close the deal. I was assigned to Lily who was low keyed and nice to deal with, alth I negotiated a resonable price and went in to the dealership to close the deal. I was assigned to Lily who was low keyed and nice to deal with, although not as knowledgeable on the vehicles as she should be. I was later introduced to Shahid the used car sales manager who also was nice and thanked me for my business. After completing the paperwork and leaving a deposit, I made arrangements for my non-local bank to send the remainder of the payment. I offered to have the money wired the next day to expedite the payoff process and requested wiring instructions. They responded that I should provide my bank information and they would contact them to have the money wired. This is not how it works. I don't know if they're inexperienced or too cautious, but we settled on having a bank check issued to them sent by the bank. They offered to let me take the car home and I accepted. This is where the relationship soured. I notified my bank the next day to send the funds. A snafu on their end delayed processing for a week. Once that was resolved it took an additional 10 days to get the check in hand. During this time I had received numerous calls from Shahid, someimes within the same day demanding payment or return of the car. I had provided proof, which they verified, that I instructed my bank to send the funds and it was in the mail (really). Their position was they didn't care, they wanted their money now. I was to get a loan from them immediately and I could pay off the loan when the check came. Although the check was made out to them, they told me cashing, redepositing, clearing or signing it back over to me was not an option. The check was my problem not theirs. I realize it was a series of events that are not usual and they are a business, but to treat me like a dead beat and harass me for payment, when delivery was out of my control and the "I demand my money now" attitude ensures I will never purchase from these people again. They are not about customer service or building a relationship at all, they just want your dollars. More

Joe was very patient in the whole 7-8 month process and didn't make me feel rushed or pressured to make a purchase. He was much more knowledgeable about the cars than i've experienced with other dealers. didn't make me feel rushed or pressured to make a purchase. He was much more knowledgeable about the cars than i've experienced with other dealers. The overall attitude, delivery, and professionalism would push me to refer anyone looking to purchase an Audi, to go to Joe. More

I stopped in to test drive a used 2009 A4. Joe and I went for a ride. He was very professional , yet down to earth and extremely easy to deal with. As it came time to negotiate price and terms, Joe kept the for a ride. He was very professional , yet down to earth and extremely easy to deal with. As it came time to negotiate price and terms, Joe kept the atmosphere calm and enjoyable. In the end we were able to reach an agreement that I was completely satisfied with. The overall experience and professionalism at Audi Chantilly was outstanding. I would recommend, that if you are in the market for a new/used car, please visit Audi Chantilly and specifically ask for Joe Najm, he is the real deal when it comes to creating a great car buying experince. Excellent Experience, excellent outcome!!!!!! More