Audi Chicago

Process was fast and smooth while the agent who I spoke with was knowledgeable, too. I also have never received a video walking me through the inspection/findings of my car before so I thought that was pre with was knowledgeable, too. I also have never received a video walking me through the inspection/findings of my car before so I thought that was pretty cool. More

I had my Q5 in for its scheduled oil change and winter readiness. Mike, my service advisor is knowledgeable and I always learn things from him as my car ages. The courtesy shown by all members of this tea readiness. Mike, my service advisor is knowledgeable and I always learn things from him as my car ages. The courtesy shown by all members of this team keeps me going back to this dealer. More

Issue with Management: They damaged my car after service. It's been weeks: no return calls. It's been weeks: no return calls. More

It was one of the best experiences. My car sent a message saying an electronic malfunction. Drive to Fletcher Jones Audi. They took my car, gave me a loaner and I was on my way, on a Fr My car sent a message saying an electronic malfunction. Drive to Fletcher Jones Audi. They took my car, gave me a loaner and I was on my way, on a Friday afternoon! Called me Monday told me what was wrong and picked it up Monday evening. Mike the service man was very kind to me and Cesar the technician kept me up to date. Very easy!! More

Channing and Nolan were a pleasure to work with. Channing assisted us in trading in a Mercedes for a Q6. He took the time to educate us on the differences of owning an electric car and made the buyi Channing assisted us in trading in a Mercedes for a Q6. He took the time to educate us on the differences of owning an electric car and made the buying process a breeze. It was like dealing with a friend and not a salesman. I highly recommend Channing and his team. More

I recently had the pleasure of working with Channing when selling my Audi and leasing a new vehicle, and I cannot recommend him highly enough. From the very beginning, he delivered exceptional customer servi selling my Audi and leasing a new vehicle, and I cannot recommend him highly enough. From the very beginning, he delivered exceptional customer service marked by patience, professionalism, and genuine care. He took the time to walk me through every feature and detail of my new car, ensuring I felt fully informed and comfortable throughout the process. What impressed me most was how personalized and human the experience felt. This was a major life decision, and Channing respected that by guiding me step by step without any pressure. His approach made it clear that I was not just another transaction, but a valued client. The follow-up service was equally outstanding. After I left the dealership, Channing reached out to confirm I arrived home safely and checked in over the following week to see how I was enjoying the vehicle. He promptly answered my questions, reinforcing his commitment to client satisfaction well beyond the point of sale. It is rare to find a sales consultant who combines product knowledge, professionalism, and empathy so seamlessly. Channing exemplifies what a luxury dealership experience should be, and I would strongly recommend him to any family, friend, or colleague considering their next vehicle purchase or lease. More

I had an outstanding car buying experience at Audi Fletcher Jones Chicago. I worked with Nolan and Channing and both were truly subject matter experts. I was comparing a car here to one at a different Fletcher Jones Chicago. I worked with Nolan and Channing and both were truly subject matter experts. I was comparing a car here to one at a different dealership and they went above and beyond to thoroughly educate me on both options without ever trying to pressure me into their car if it ultimately was not the right fit. Their transparency, knowledge, and professionalism made the entire process smooth and enjoyable. From start to finish this was hands down the best car buying experience I have ever had. More