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Audi Chicago
Chicago, IL
975 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 06, 2022
There is no better dealership or service department around. The excellent staff, facilities, workmanship and experience make a typically unpleasant requirement extremely enjoyable! around. The excellent staff, facilities, workmanship and experience make a typically unpleasant requirement extremely enjoyable! More
by steveabrams123
Employees Worked With
Jorge Gomez, Tim Mettille, Jared Chaimukda, Andrew Berk, Eric Ponce, David Bonilla, Manny Arroyo
December 29, 2021
I had a really bad experience at this dealership recently. My Audi lease recently came to an end. In reviewing lease end options, I decided to purchase the car at the end of the term. While I had th recently. My Audi lease recently came to an end. In reviewing lease end options, I decided to purchase the car at the end of the term. While I had the option to buy directly from Audi Financial at the pre-determined payoff amount, the dealership convinced me that it was better to process the transaction through them, as they took care of all the paperwork, expedited approvals etc. They informed me that there would be a processing fee of $600. While I thought that was a pretty hefty fee, I wanted to avoid the hassle of all the paperwork, DMV, title transfer etc. I got to the dealership, and they gave me all the paperwork to sign. I was informed that there was an additional dealer fee of $1200, in addition to the $600 transaction fee. A whopping $1800 to just buyout the lease! I showed them the Audi Financial payoff quote and asked the manager to help me understand why I should pay them $1800 to buyout the lease when I could just pay Audi Financial $1800 less. I was informed that the fees were non negotiable. I walked out of the dealership and used the online payment option to execute the payoff. Audi Financial sent me the title in 2 days. It took me 15 minutes and $50 at the DMV to get a new title issued. I really found their behavior to be egregious! Not just the hefty fee, for doing very little, but also the bait and switch to get me into the dealership and the lack of transparency. Needless to say, will never be buying an Audi from this dealership again! More
by vjmAudi
Employees Worked With
NA
December 17, 2021
Excellent, helpful, wonderful service. Working with Stephen was wonderful and helped me to learn about Audi and to make a purchase I'm very happy with. Also, enjoyed working with the entire Audi team i Stephen was wonderful and helped me to learn about Audi and to make a purchase I'm very happy with. Also, enjoyed working with the entire Audi team including the service center at FJ Audi. More
by ChiTownGuy
Employees Worked With
Stephen Donohoe
December 08, 2021
Channing was a pleasure to work with! Very knowledgeable, personable, and relatable. He had the answers to all of our questions and helped us make the best decision for us! We enjoyed his process and can’t r personable, and relatable. He had the answers to all of our questions and helped us make the best decision for us! We enjoyed his process and can’t recommend him enough. More
by biersm
Employees Worked With
Channing Greene
December 07, 2021
Nolan Peek was very helpful in laying out all lease options, trade-in options, & willing to work to get a good deal. He went out of his way & put in extra work to make this a smooth process for me. Wil options, trade-in options, & willing to work to get a good deal. He went out of his way & put in extra work to make this a smooth process for me. Will definitely recommend FJ Audi & Nolan to others. More
by nkeyser
Employees Worked With
Nolan Peek
