Audi Chicago

Kayla in service was prompt and transparent with her communication. I will definitely recommend the service department to others. The level of professionalism and cleanliness of the service department communication. I will definitely recommend the service department to others. The level of professionalism and cleanliness of the service department was awesome. More

Failed emission test. .Brought car in without an appointment and work was completed as promised. .Brought car in without an appointment and work was completed as promised. More

I received excellent service. My warning light went on Sunday and I was able to get car serviced next day My warning light went on Sunday and I was able to get car serviced next day More

Fletcher-Jones epitomizes all things customer service. Every service experiance I've had with F-J has been excellent. It was easy to book an appointment that met my schedule. I was promptly met and direct Every service experiance I've had with F-J has been excellent. It was easy to book an appointment that met my schedule. I was promptly met and directed to Jorge who already had the details of my service needs, had arranged a loaner car, and maintained constant contact so I always knew the next steps and timing. They performed the service perfectly and on schedule. I've experienced sub-par service from other, non-Audi dealerships, and I am always thrilled with the level of service excellence at Fletcher-Jones. More

I have been a customer of FJ Audi for many years. They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, you get what you pay for. More

Very reliable service and good communication with all the people involved in the annual check-up of my car. The staff is attentive and thorough in keeping my car in good condition. The repairs were the people involved in the annual check-up of my car. The staff is attentive and thorough in keeping my car in good condition. The repairs were made and I was sent a video of the car and all the issues to be addressed. This was very appreciated. Thank you for very professional work. Terry Caufield More

No high pressure sales, and the exact vehicle i had been searching for, once i made a decision they had me on my way in no time. Anytime I have taken my car back to be services, I get the white glove treat searching for, once i made a decision they had me on my way in no time. Anytime I have taken my car back to be services, I get the white glove treatment. More

Excellent Customer service and all Recall repair were made very professional, also great advice of what needed to be done made very professional, also great advice of what needed to be done More