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Audi Chicago
Chicago, IL
940 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 25, 2022
I was truly impressed with my overall experience at Fletcher Jones Audi. Service Manager, Manny Arroyo was extremely helpful & professional. He kept me completely updated on all services being performe Fletcher Jones Audi. Service Manager, Manny Arroyo was extremely helpful & professional. He kept me completely updated on all services being performed on my vehicle & there was very little if any wait time to receive & drop off the complimentary renter’s vehicle. I will definitely use Fletcher Jones Audi for all of my future service needs. More
by Mw22626
Employees Worked With
Manny Arroyo
June 19, 2022
Having used this facility for going on 30 years, this visit was just as good as all the rest. There hasn’t been a single issue in 30 years. visit was just as good as all the rest. There hasn’t been a single issue in 30 years. More
by rstonecipherR786632r
Employees Worked With
David Bonilla
April 16, 2022
Very professional and heart warming environment. I highly recommend this dealership for anyone who wants to find a new ride! Nothing but good feedback!! I highly recommend this dealership for anyone who wants to find a new ride! Nothing but good feedback!! More
by Rob32203
Employees Worked With
Dan Flood, Michael Krasnow, Emin Rodriguez
April 07, 2022
Came in for all four wheels to be painted or coated from Chrome to Black. Excellent results my S5 Cabriolet really has a sportier edge. Thnx for your expertise Mr Andrew Berk. Oh so satisfied Mr D Ashford Chrome to Black. Excellent results my S5 Cabriolet really has a sportier edge. Thnx for your expertise Mr Andrew Berk. Oh so satisfied Mr D Ashford More
by Derrick Ashford
Employees Worked With
Andrew Berk
March 23, 2022
Alex treated me with priority and made me feel like I was part of the Audi family !!! Would recommend Fletcher Jones to take care of all your needs. part of the Audi family !!! Would recommend Fletcher Jones to take care of all your needs. More
by Funke-fresh
Employees Worked With
Andrew Berk
March 17, 2022
If I could give them a zero I would! I must say as long as your vehicle is under their warranty you are fine. I took my vehicle in to address a oil consumption issue after having to add I must say as long as your vehicle is under their warranty you are fine. I took my vehicle in to address a oil consumption issue after having to add a quart of oil once per week. After their inspection, they could never find anything. Once my warranty was up in October, all of a sudden in November they found a leak and the issue that cost me 2700. After paying 2700, I continued to have the same issue. I brought it to their attention and they denied it. After pressing the issue they agreed to check their work and of course find nothing with the repairs they made. After asking why was I charged 2700 dollars for a repair that still exist they became upset stating I need to pay 16000 to have a new block out into my vehicle. Of course I refused to pay it because 1) they misdiagnosed it the first time and still couldn’t find the problem and 2) the car is a 2014 that is only worth about 15k. After researching, Audi has had several complaints filed for the same issue with many of their vehicles, as well as a class action lawsuit for the same issue. To make a long story short, Audi do not stand behind their products and several attorney has offered to assist me with this concern after looking over my vehicle service records seeing that I have been faithful with taking car of my vehicle. Clearly it is a manufacturer issue and Audi is aware for is not backing their product! STAY AWAY and especially Eric Ponce who has been avoiding me after asking about the lawsuit and also asking me to Zelle him my diagnostic fee. More
by Alysia
Employees Worked With
Eric Ponce
March 16, 2022
Love this place easy to get to. All advisor I Have dealt with were very knowledgeable and pleasant to work with.. Work seem to be done to perfection . I’ve never had to come back All advisor I Have dealt with were very knowledgeable and pleasant to work with.. Work seem to be done to perfection . I’ve never had to come back because something was not done right. More
by Mommy Bright
Employees Worked With
James #1308, David Bonilla
March 09, 2022
Had an appointment with Ryan over the weekend, all the racist speech makes me so uncomfortable even sitting in the same car with Ryan. After the test-drive the car, he told me will not lower even one penn racist speech makes me so uncomfortable even sitting in the same car with Ryan. After the test-drive the car, he told me will not lower even one penny for me, if I want to buy go head buy it, if not just get out of the dealership, stop wasting his time. I guess it is so different buying a car than before. Sale person did not show any respect and appreciation to a person who want to buy a car from him. It is so hard to imagine one of the best dealerships having a sale like this. Of course, didn’t buy from Ryan and I wouldn’t recommend anyone else to do so either. More
by Wayne
Employees Worked With
Ryan Philbin
