Audi Columbia

From the moment I had my fist conversation with their internet person, Chad Richmond, the experience was great. The next person I had contact with was Christina Arthur the sales person I was luck enough internet person, Chad Richmond, the experience was great. The next person I had contact with was Christina Arthur the sales person I was luck enough to be assigned to. Christina was the best trained and most helpful sales person I have experienced over many years of purchasing cars. The next person I came in contact with was Tucker Campion, General Manager, a reason the operation runs as professionally as it does. By now the deal has been made and it is time to go see Henry Sugars. Business Manager, to get the paper work completed. Henry was ready and also very professional. While this may sound like I have an interest in this business I am only stating my experience with Audi Columbia and would have no reservations about sending a member of my family to purchase a car from them. A special thanks to Christina for her time explaining the systems in the car and how they worked, a great sales person. I forgot to mention this sale was handled with me living over 500 miles from their store and not meeting these people until I arrived to pick up the car. Thanks Again. Don Brand Sarasota, Fl. More

> i was told by Henry Shuget the Audi of Columbia business manager that;it was; not the dealerships problem. He stated that I entered into the contract with Audi financial services and not the dealer business manager that;it was; not the dealerships problem. He stated that I entered into the contract with Audi financial services and not the dealership and that whoever told me that his dealership would be able to help was wrong and that I needed to call back and speak to someone else. I asked him if he had a contact number to anyone directly and he said no that he only had the regular financial services number. I then asked him who owned the dealership and he told me Group 1 Automotive, I asked if he had a contact name and number of anyone there who could help and he said he did not that I could "google it". He stated that he would not help me even after I pleaded. He also said he would not even get on a call with me to contact financial services; to speak on mybehalf. He said that he would not get involved in something thatwas not his problem.He then told me that I had to leave because he had work to; do although he had another employee in his office socializing with him. I went that day prepared to meet the; obligations based on my fair and reasonable offer. I know now that everything he said to me that; day was false based on reviewing group 1 automotive and Audi USA; code of conduct More

Chris Arthur did an outstanding job for the 2 weeks we were shopping for an Audi Q5. We made to 2 visits to the dealership and decided on a color they were not able to locate for us, so we drove 100 miles were shopping for an Audi Q5. We made to 2 visits to the dealership and decided on a color they were not able to locate for us, so we drove 100 miles to another dealer ready to purchase the car and then after being at that dealership for only 20 minutes, decided to drive BACK to Columbia to purchase from Chris. She was great and we look forward to a long term relationship with she and Audi Columbia. We could not have been more pleased with our decision. Henry was also very helpful and followed up with us as well. More

I was in the market for a new car and decided on the Audi A6. Then I started checking prices and such with various local dealers. I found the local dealer in the Charlotte area to be not to helpful on pric A6. Then I started checking prices and such with various local dealers. I found the local dealer in the Charlotte area to be not to helpful on price and the sales representative while nice was not very knowledgeable about all the specific features of the car. I gave the local dealer the opportunity to compete with what I was seeing online and was told that MSRP is MSRP and that there must be something wrong with the car. The typical run around that I expected and further contributing to my anxiety of the whole car purchase experience. I then called Audi of Columbia and soon realized that I should have just started there first. I was referred to speak with Henry Shugar. He could not have been nicer and worked with me to massage the numbers to get me into the A6. Plus after working with me he then furthered the deal by finding some additional Audi incentives on my trade. He could've kept that to himself but he didn't. When I arrived to the dealership to test drive and make sure I like the car, I was introduced to Chris Arthur. She was extremely polite and knew everything there was to know about the car. We had a lovely test drive despite an accident that stuffed up the traffic a bit. She was very professional and polite. When I decided to buy the car, she helped me with my phone and even transferred by child's car seat from my old car into the new one. In the end, I left with the best car buying experience I've ever had. Everyone was polite and I was comfortable in the dealership. I was dreading the whole experience on the way down to Columbia and with a big smile on my face and happy as a clam. It was a wonderful experience and their follow up to ensure my happiness is superior. More

I had a great experience at Audi of Columbia. The Staff was friendly and more than helpful. I had been to another dealership in Columbia before choosing Audi and my experience there made me appreciate my e was friendly and more than helpful. I had been to another dealership in Columbia before choosing Audi and my experience there made me appreciate my experience at Audi even more. The first dealership I went to was only interested in the possible sale. They didn't even offer for me to test drive or see the vehicle I was interested in before trying to run my credit to get me "pre approved." After dealing with 2 sales representatives and them running my credit more than 15 times (without my knowledge), they then told me there was nothing they could do to get my payments and interest rate where I wanted it with any vehicle they had on the lot. At this point I was frustrated and ready to give up my search considering what this particular dealer had told me. I then found the certain vehicle make and model I was searching for online on the Audi of Columbia Dealership web page. I thought it wouldn't hurt to try one last time and I am glad I did. Before even asking about my credit history they offered a test drive so I could get a feel of the vehicle. While on the test drive Chirs was very helpful, friendly and kept the conversation going. It wasn't your typical awkward test drive with a complete stranger. Once we got back and I confirmed that I was pleased with the vehicle, we went through the motions and (with only running my credit 1 time) they met my monthly payment budget with a great interest rate. I drove home with the vehicle I wanted and with a smile on my face. I will be returning to Audi of Columbia in the future and will recommend this dealership to anyone who is looking for a new/used vehicle. Thanks again to all of you at Audi of Columbia! You all are the best out there! More

Best experience ever.Cory Lathrop & Henry Shugar know their product well and make the purchase more a journey in commitment to customer satisfaction.This was my fifth luxury car purchase in my lifetime a their product well and make the purchase more a journey in commitment to customer satisfaction.This was my fifth luxury car purchase in my lifetime and I now see what was missing.None of the stereotypical car salesman nauseum here!The Audi product here has been appropriately partnered with educated professionals.We traveled 2.5 hours to see them exclusively because they had what we wanted and for a great price.There were 3 closer dealerships to my home.No regrets and I wouldn't hesitate in doing future purchases at Columbia because my experience was too stellar to be easily found elsewhere,based upon decades of varying disappointments related to car buying.For myself- the negotiation was last priority.It was mutually respectful and painless.Most important was to be left with the truth of buying a quality product from an honest provider.A commitment that has no expiration date.To those looking to buy a car- do your necessary research on the product,options,pricing.If trading your car,research it's value;read dealer reviews.Best wishes! More

I've only visited the parts department at the Audi dealership and the customer service was awesome. Keep up the great work Jamal. Success is never limited! dealership and the customer service was awesome. Keep up the great work Jamal. Success is never limited! More

Earlier in summer 2012, I had purchased a used vehicle from Audi of Columbia and had a poor experience from the sales person (who was new) and the Sales Manager at the time. After a few months of dealing from Audi of Columbia and had a poor experience from the sales person (who was new) and the Sales Manager at the time. After a few months of dealing with a problematic purchase, I decided to post my experience. This is when I received a call from Jason Branham, the owner of Audi Columbia. After listening to my side of the story, he asked me a very simple question, "What can I do to make it right?" A very open ended question and he was willing to let me get full credit of my purchased car, without depreciation, and put it towards any car in his two dealerships (new or old). I decided to take him up on his offer and drove the 4hrs to Columbus. The sales agent and I discussed my situation and for once, the car buying experience went as a customer would expect; courteous, personable yet professional, and stress free. He explained the Sales manager I had dealt with is no longer with the company and the new sales agent had retired due to health problems. This was a good sign that the house was being cleaned. After a couple of test drives, we worked to hammer out a deal where I ended up buying a new car instead of an used or CPO. The dealership had worked hard to earn my trust and the finance manager is also a positive asset to the dealership. My experience with Audi Columbia has restored my belief that car buying can be a positive experience where you build a relationship for a long time. I will strongly recommend Audi Columbia and if you have a problem, Jason can be reached easily to help sort things out. Thanks again for turning my situation into something positive so I can look back at 2012 without any regret. More

Chris and Henry are consumate pros who take care of the little details as well as the big; you will be happy to deal with both of these fine people. little details as well as the big; you will be happy to deal with both of these fine people. More