Traveling home from South Carolina, our 2018 Q5 experienced engine problems. Our local Audi dealer found Jim Hudson Audi for us and told us to drive there immediately. To make a long story short, after waiting at the dealership for over 5 hours, we were told our car needed a new engine and that would take over a week or two in a best case scenario. Paul Vaughn, the service manager, was absolutely terrific. He found us a local hotel, arranged transportation to a car rental for us and promised to do everything possible to help us get our repaired Audi home. However while transferring our belongings into the rental and after riding a short distance in the rental, I walked into the showroom and saw this beautiful 2021 Q5. Phillip Brown approached me and apologized for all our problems. Everyone in the dealership seemed aware of our issue and went out of their way to be helpful. Phillip showed me all the exciting and wonderful features of the new Q5. My husband and I then decided to have Phillip write up a purchase offer. Phillip was totally there to help us rather than to just make a car sale. He is a very intelligent and engaging young man. We have purchased many vehicles in our lives and he was without a doubt the best person we have ever dealt with. That is saying a lot as we have had two car salesmen in our extended family. When he presented the offer, it was a bit higher than we hoped so he brought over Peter Haub, the General Manager. To our amazement, rather than tell us that was the absolutely best deal ever, he went and made it an even better deal. Then Phillip noticed the fatigue and frustration on our faces and actually told us to just think about it at the hotel and to just call him with our decision. No pressure whatsoever just consideration for us and the situation. Phillip then met us early the next morning before the dealership opened to sign the papers. Chip Maginnis took care of the financing with great efficiency and care as well. Phillip even helped my husband transfer all our belongings and took on the responsibility of arranging for the return of the rental. Phillip has a wonderful future ahead of him as he truly understands the concept of customer care and satisfaction along with compassion for others. Jim Hudson Audi should be a model for Audi Dealerships! Many dealerships offer family discounts but Jim Hudson and their fantastic team actually cared for us and treated us as family!