Audi Creve Coeur

LIke Having a Tooth Pulled Every time I schedule an appointment I get the name of a new "advisor" that I can never reach on the phone. You wade through some antiquated phone sy Every time I schedule an appointment I get the name of a new "advisor" that I can never reach on the phone. You wade through some antiquated phone system that ultimately gives you an operator that cannot help with whatever the problem is. I am in the process of buying a new Audi and frankly won't consider these guys. I use for service because they are five minutes from my home and I have a performance model and I don't think the average shop can work on it. Invariably Audi does not have the parts and about 2 out of 3 times, we have to cycle the parts to get them right. Right now I am looking at a $60 piece of unpainted plastic that is a headlight washer cover for the left side of my car, unfortunately the one that fell out is on the right side. To be fair, I bought the piece from a different Audi dealer and guess what, I have to go back there to exchange it. I thought I could beat the system by buying the part ahead of time, but they are far more experienced than I at this process. They are expensive but I can tolerate that if they were anywhere close to professional. More

Terrible No one knows what they're doing in the showroom. They aren't friendly in the slightest and they'll find any way to screw you that they can. That being No one knows what they're doing in the showroom. They aren't friendly in the slightest and they'll find any way to screw you that they can. That being said, everyone I dealt with in the preowned lot was more than helpful in the whole process. It wasn't until I went back to the showroom to finish the paper work where problems arose. Not only was Alvin rude the entire time, but he refused to take either a check OR cash for my vehicle. The only form he would except was a certified check from the bank. So finally after going to the back and coming back, he accepted my money. However, he filled out the paperwork wrong and charged a fee to do it. It took the title over 4 weeks to get mailed to me, and upon taking it to get registered we realized half of the blue form Alvin filled out was not even filled out. After spending MY OWN money to get these issues fixed, I am still without a new title and waiting on plates aw well. Hopefully they come before the end of the month or I will have to spend more of my own money on another set of temporary plates because of Alvin's mistakes. I bought the car December 8th and here on January 25th I still have not been able to get my car registered. More

Recent Service on Porsche Caressa (Service Consultant) and Casey (Tech) did a fantastic job. I had to have my car towed in. I received a great "loaner" car, everything was ha Caressa (Service Consultant) and Casey (Tech) did a fantastic job. I had to have my car towed in. I received a great "loaner" car, everything was handled perfectly. I've purchased 3 Porsches, 1 Mercedes and 1 BMW from Plaza over the years with a long history of good service. Joe K. in sales also gets high marks from me as he handled three of these new car purchases. More

Caressa, Chad and Service Department did a great job as usual. The detailing was much appreciated on my Porsche. Would recommend to anyone to use Plaza. usual. The detailing was much appreciated on my Porsche. Would recommend to anyone to use Plaza. More

I arrived at the dealership service center at 12 noon to get the free windshield wiper blades replacement and windshield washer fluid refill that was offered to me by email. The customer service woman was get the free windshield wiper blades replacement and windshield washer fluid refill that was offered to me by email. The customer service woman was so friendly. She informed me that the team was probably at lunch but she would check. She came back immediately and said there was someone available to do it now and it would take less than 15 minutes. The work was done promptly and everyone I encountered at the dealership was so friendly and accommodating. More

When I arrived at the dealership, I did not have to wait in line to get checked in for my appointment. After checking me in, a loaner car was quickly provided. When the service was completed, I received a in line to get checked in for my appointment. After checking me in, a loaner car was quickly provided. When the service was completed, I received a call and picking up the car was easy and hassle free. More

Price and services to be provided were covered up front. Service was completed on time. Car was clean when picked up. No complaints. Excellent service Service was completed on time. Car was clean when picked up. No complaints. Excellent service More

I had new tires installed, and Plaza went the extra mile and cleaned my car inside and out! I have always been pleased with my experiences with the service department. and cleaned my car inside and out! I have always been pleased with my experiences with the service department. More

I noticed that there was a issue with the under panel of my A5 Convertible, so I stopped by to see what it was. Michelle had it looked at and let me know that it just lost a couple of clips. She worked it my A5 Convertible, so I stopped by to see what it was. Michelle had it looked at and let me know that it just lost a couple of clips. She worked it in quickly and I was on my way. I ran into Ricco, who sold me the car a couple of months ago and he remembered me, made sure I had something to drink and was comfortable while I waited. The Sales and Service experience at Plaza Audi is exceptional. I recommend them any time I get the chance. More

The people at Plaza that I deal with are great, including Caressa at the front and Chad the mechanic. I recently had a $200 part replaced and the labor was almost $3000. I guess that's what I get for buyin Caressa at the front and Chad the mechanic. I recently had a $200 part replaced and the labor was almost $3000. I guess that's what I get for buying a Porsche, but when I got home I found an email that offered 10% off on service. Too late for me, but it makes me feel bad that they don't just charge a more reasonable service fee rather than offering discounts to those who check their email on time. More