Audi Dallas - Service Center

The staff at this dealership is very professional and courteous. The new space is very nicely finished out. Jordan is exceptional every single time with providing a loan car when needed and getting the courteous. The new space is very nicely finished out. Jordan is exceptional every single time with providing a loan car when needed and getting the service done to total satisfaction. More

So far the dealership has been great. Jaramy has been there to answer all of my questions and many concerns. The sale of my vehicle has been an experience I have never been through before on my own. So f there to answer all of my questions and many concerns. The sale of my vehicle has been an experience I have never been through before on my own. So far it has been great. I will return for another car. More

Audi Dallas is twice as good as before they renovated.I Audi Dallas is twice as good as before they renovated. I give them 5 stars on everything Their professional approach to everything matches their ne Audi Dallas is twice as good as before they renovated. I give them 5 stars on everything Their professional approach to everything matches their newly renovated shop More

The service department is outstanding. It is wonderful to have advisors that know the cars and are able to explain what is happening. Service gets the job done right and works with my schedule and needs. have advisors that know the cars and are able to explain what is happening. Service gets the job done right and works with my schedule and needs. More

Overall nice job. Some better communications at times would have been nice. Was told my car was ready and made a 40 min drive to pick it up but then was told it needed more work. Also after the car had would have been nice. Was told my car was ready and made a 40 min drive to pick it up but then was told it needed more work. Also after the car had been there two weeks had some difficulty getting an answer on when it would be ready. Despite this, Brandon was very easy to deal with. He even went the extra mile to track down the history of my engine. I think this probably helped us identify the overall problem. The coronavirus quarantine also became an issue with the Audi tech’s shifts so that made communication toward the end difficult. I appreciated the week long loaner car. It made a big difference for us. I’m still assessing if the problem has been fixed. Been coming to this service dept for 4 years and I’ll be back. More

When I visited their service department I found him to be very helpful they were prompt and they got my car out as soon as they said they would have no delays in the in the work was perfect so I rated a 10 o very helpful they were prompt and they got my car out as soon as they said they would have no delays in the in the work was perfect so I rated a 10 out of 10 More

I’ve been coming here for years and love their service. They get you in and out fast and everyone is professional and friendly. My guy Marvin is the best! They get you in and out fast and everyone is professional and friendly. My guy Marvin is the best! More

Very disappointed in the way my service was managed. Made an 8:00 am appointment for 55K maintenance was told 4 hours were needed. Started calling at 2:00 and leaving messages. At 4:40 was told my advisor ha an 8:00 am appointment for 55K maintenance was told 4 hours were needed. Started calling at 2:00 and leaving messages. At 4:40 was told my advisor had gone home but car was ready. Then got a Alto to dealership in rush hour traffic. Picked up my car after 6:00 and had to cancel evening plans. Was obviously forgotten More

Been several times to service my car and they were aways helpful to my needs. The car was ready when promised and cleaned inside and outside. helpful to my needs. The car was ready when promised and cleaned inside and outside. More

The service at Audi Dallas was simply wonderful....Andy was the representative assigned to me who was also amazing ......thank you Andy for everything and for keeping me in the loop as we moved through the was the representative assigned to me who was also amazing ......thank you Andy for everything and for keeping me in the loop as we moved through the repairs.... More