Audi Dallas - Service Center

Horrible!! It took nearly 3 hours just to get my oil changed and I had an appointment. What the xxxx is the point making the appointment?? changed and I had an appointment. What the xxxx is the point making the appointment?? More

Marvin Clayton went above and beyond explaining why the tire rotation would be a better move due to lots of miss information from another Audi Dealer (Shreveport). I was happy with the in-depth discussion tire rotation would be a better move due to lots of miss information from another Audi Dealer (Shreveport). I was happy with the in-depth discussion and will schedule future services with Audi Dallas. However, it did take longer to get service completed than what was projected, but still I was very happy overall. Thank you. More

I always receive kind, efficient service at Audi Dallas thanks to fantastic advisors like Brandon. Scheduling an appointment over the phone is easy. And thanks to choosing Audi Care when I purchased my veh thanks to fantastic advisors like Brandon. Scheduling an appointment over the phone is easy. And thanks to choosing Audi Care when I purchased my vehicle, most services are free. They always offer a complementary car wash, too! I will always bring my car to the dealership because of these factors. More

Audi Dallas has a courteous and professional staff in a spacious and beautiful new facility. This is one dealership that’s a pleasure to visit for any reason! spacious and beautiful new facility. This is one dealership that’s a pleasure to visit for any reason! More

I brought my vehicle in for an oil change, but waited on it. My service advisor, Andy Mireles, provided excellent customer service by explaining everything that would be done. He also gave advise on some ot it. My service advisor, Andy Mireles, provided excellent customer service by explaining everything that would be done. He also gave advise on some other issues that were found, and scheduled the additional service to be done and completed by the next day. More

Great Dealership! Great Dealership!Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! Great Dealership! More

Kyle is the best... but Audi synthetic oil prices are through the roof!! Service was completed well before promised time. Nice waiting area and coffee station. through the roof!! Service was completed well before promised time. Nice waiting area and coffee station. More

Brandon Assistant service advisories went over and beyond along with his support to make sure my vehicle was detailed to my liking. They also took the extra step to put my tags on my vehicle due to me beyond along with his support to make sure my vehicle was detailed to my liking. They also took the extra step to put my tags on my vehicle due to me relocating to Dallas. I will definitely be back so that Audi Dallas can continue to take care of my S5. Thank you ! More

Just wanted to write and thank everyone at Audi of Dallas for their superb customer service. My Service Advisor Marvin always provides me excellent service and meets or exceeds any timeline he sets. The new for their superb customer service. My Service Advisor Marvin always provides me excellent service and meets or exceeds any timeline he sets. The new facility is looking great and everyone is a pleasure to deal with. More

Audi Dallas has been a great place to have our 2013 Audi serviced since the day we bought it new. Having said that, we are extremely disappointed in the disconnect between the dealership and Audi corporate serviced since the day we bought it new. Having said that, we are extremely disappointed in the disconnect between the dealership and Audi corporate as respects warranty matters. In late 2018, we had to replace the water pump on our Allroad and had only 65,000 miles on the vehicle. Unbeknownst to us, Audi had extended the warranty on the water pump to 100,000 miles. Had the dealer known this, we would have saved approximately $1600. It is unknown at this time if Audi Dallas will intervene on our behalf to secure a reimbursement of the $1600 we spent for a covered repair or, alternatively, secure a credit for forthcoming service work. Now, to add more fuel to our disappointment, we learned this week when going the 75,000 mile service, we needed all of the engine gaskets replaced because the engine was leaking oil. In our opinion, we believe the gaskets may have been compromised when the water pump was replaced just months earlier at 65,000 miles. It is unfathomable that a 2013 Allroad would need both the water pump and all engine gaskets replaced in such a short time interval of 7000 miles. Moreover, if there had been any indication of a gasket issue, it would have been noticeable at 65000 miles when the water pump was being replaced. We were planning on upgrading to a new Allroad in the near future but that is out of the question now given our recent experience. We would be very grateful if Audi Corporate or Audi Dallas could step up to provide a material degree of restitution. Don and Elizabeth McLaughlin More