Audi Dallas - Service Center

Kyle Jackson excellent Kyle kept me informed throughout the process. Love the friendly service. Kyle was understanding of my urgency to get my car back quickly as possible Kyle kept me informed throughout the process. Love the friendly service. Kyle was understanding of my urgency to get my car back quickly as possible More

2018 Inspection for my Audi A4 2017 Excellent, prompt, professional + friendly service. My Audi service rep, Marvin Clayton, went out of his way to help make my Audi inspection as quick, Excellent, prompt, professional + friendly service. My Audi service rep, Marvin Clayton, went out of his way to help make my Audi inspection as quick, efficient + user-friendly as possible (*even cleaned the back trunk of my car!). Fantastic experience = thanks! More

Audi Q7 Awesome, prompt and friendly customer service! They even gave us a loaner vehicle. The time they promised us for the repairs was on point! It’s alwas Awesome, prompt and friendly customer service! They even gave us a loaner vehicle. The time they promised us for the repairs was on point! It’s alwasy a pleasure coming to Audi Dallas. More

Audi service Jordan is the most professional and attentive service manager you could ask for. He explains things clearly and truly cares about each person that co Jordan is the most professional and attentive service manager you could ask for. He explains things clearly and truly cares about each person that comes trough the door. More

New tire needed. It was a dark and rainy night, not really it was hot and sunny and my left rear tire was about to go to where tires with bulging sidewalls go. So I go It was a dark and rainy night, not really it was hot and sunny and my left rear tire was about to go to where tires with bulging sidewalls go. So I got on the inter webs and started looking around. My first tire choice, a well known national chain did not have it. In fact not one of their many stores in the state of Texas had it. Said they could get it in a week or so. Then tried to sell me a tire that won’t fit. Disappointed. I called Audi Dallas next. Guess what? They had the tire there and could get me in at the end of the day. Mind you this was on a Saturday and they were jamming. I got there around 3:30 and met Kyle whom I had spoken with over the phone. He checked me in and took care of the details right away. I left the place around 5:00 with a new tire and a freshly washed car. Kyle was super helpful and explained everything. Also, the car was given an Audi multi point inspection and all the fluids topped off. At the end of the day, yeah I paid a few dollars more than I would have at the national chain, but they had it in stock at Audi Dallas, plus having Audi specialists do the work, I feel like it is money well spent. Good job to everyone and thank you for being there to help. More

Service call I had a flat tire, changed to the spare,and had my wife bring it in the next day. They arranged a taxi to take her home while they located the corre I had a flat tire, changed to the spare,and had my wife bring it in the next day. They arranged a taxi to take her home while they located the correct tire, replaced the tire, and delivered the car to our home later that day. Ken Bishop in service was great! Thank you very much More

Customer Service Eric Muniz has provided excellent customer services for over 5 years to my family . I have a crazy schedule and he always works with my schedule and m Eric Muniz has provided excellent customer services for over 5 years to my family . I have a crazy schedule and he always works with my schedule and makes it easy to keep my 2 Audi’s maintained .He is one of the reasons why I have bought Audi cars and will continue due to his customer service. More

Non-responsive I left a voice message for one of the service representatives about two weeks ago and asked the person to call back, and I have still not heard back. I left a voice message for one of the service representatives about two weeks ago and asked the person to call back, and I have still not heard back. Very, very disappointing for a high-end auto dealership. More

Awesome Service advisor! I'm going to be honest, I don't have great experience when it comes to servicing my Audi at Audi Dallas. This time it was a recall, Jordan Windham was I'm going to be honest, I don't have great experience when it comes to servicing my Audi at Audi Dallas. This time it was a recall, Jordan Windham was my service advisor and let me tell you, this guy is awesome! He was so knowledgeable and professional since the minute I arrived, when I arrived, he was there waiting for me and he answered all my questions and provided me with all the deatils. I have to say this time, my experience was super, my car is running and function totally smooth after the recall, they also did an overall vehicle inspection. I also want to thank the specialist who worked on my car, he did a marvelous job, not even a single scratch, thank you all for making this a memorable experience! More

As always a great experience Audi Dallas is focused on the customer experience & providing excellent service. I have had 6 Audi’s serviced there with no complaints. The staff is Audi Dallas is focused on the customer experience & providing excellent service. I have had 6 Audi’s serviced there with no complaints. The staff is friendly and engages each customer personally. More