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1,055 Reviews of Audi Dallas - Service Center
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January 20, 2018
Overall great experience. Audi Dallas is the best place to go to get your Audi serviced. Very friendly and knowledgeable staff. They pinpointed the problem with my SIM card n Audi Dallas is the best place to go to get your Audi serviced. Very friendly and knowledgeable staff. They pinpointed the problem with my SIM card not being read by my MMI System. More
by Angel73
Employees Worked With
Kyle, Jordan Windham
January 20, 2018
Exceptional Customer Service I had a flat tire that needed to be replaced. I arrived and spoke with Marvin Clayton who, as always, made this a painless experience. He arranged for I had a flat tire that needed to be replaced. I arrived and spoke with Marvin Clayton who, as always, made this a painless experience. He arranged for a replacement tire and I had my car back good as new in less than 2 hours. More
by Audiguy2018
Employees Worked With
January 08, 2018
Excellent service I was in a pinch with a nail in my tire and late to an important meeting and Issac got me in right away with a loaner and had my car done by the end o I was in a pinch with a nail in my tire and late to an important meeting and Issac got me in right away with a loaner and had my car done by the end of the day. Very professional and friendly. More
by AudiA6guy
Employees Worked With
Isaac Nieto
December 19, 2017
Cheryl’s Audi Very happy with the dealership and the service performed on our Audi. Eric is a very knowledgeable and professional service manager. I will always hav Very happy with the dealership and the service performed on our Audi. Eric is a very knowledgeable and professional service manager. I will always have our Audi’s services at Audi Dallas! More
by Cheryl’s Service
Employees Worked With
December 19, 2017
Great personalized service! Isaac Nieto went above and beyond to give me a great customer service experience! He made sure all of my needs were met. I would recommend Audi Dal Isaac Nieto went above and beyond to give me a great customer service experience! He made sure all of my needs were met. I would recommend Audi Dallas to anyone ! More
by Foxtrap42
Employees Worked With
Isaac Nieto
December 16, 2017
Oil change/ headlight replacement/ 4 new tires and alignment Jordan Windham, our service specialist, is always available, he is thorough and a great communicator. He understands the best way to communicate with Jordan Windham, our service specialist, is always available, he is thorough and a great communicator. He understands the best way to communicate with me and understands my schedule and a Is always accommodating. More
by Reviews
Employees Worked With
Jordan Windham
December 11, 2017
75,000 mile service I have had all my service maintenance done at Audi Dallas and they have always been very professional and courteous. They always make sure I have a lo I have had all my service maintenance done at Audi Dallas and they have always been very professional and courteous. They always make sure I have a loan car if needed and answer all questions that I may have. Very easy to work with. More
by Caconder711
Employees Worked With
November 17, 2017
Great service by Marvin Marvin was very helpful and quick to get me a rental car and get out in a timely matter. After the problem was identified Marvin was quick to contact Marvin was very helpful and quick to get me a rental car and get out in a timely matter. After the problem was identified Marvin was quick to contact and help me pay and get back on the road without wasting any time. More
by 123
Employees Worked With
November 15, 2017
Amazing Great service. They look after you very well. Andy made sure I sure I was settled in my loaner and even checked on a rattling noise from the front on Great service. They look after you very well. Andy made sure I sure I was settled in my loaner and even checked on a rattling noise from the front on my car free of charge. More
by Runeil Naik
Employees Worked With
Andy
November 04, 2017
Their Word Means Nothing Audi Dallas agreed to pull the bumper of a used vehicle we were looking to buy and repaint/repair before we bought the car. They supposedly did that a Audi Dallas agreed to pull the bumper of a used vehicle we were looking to buy and repaint/repair before we bought the car. They supposedly did that and we bought the car. A few months ago paint started peeling around headlights, which is tell tale sign of not pulling bumper to paint, just doing so superficially. We asked that they redo it. Took the car in for a few service items, powder coated wheels and were told they would pull bumper and paint. 2 weeks later- this AM, they told us everything was done with the exception of a side marker that was out and awaiting a part (another thing we asked them to do while in- certainly on our dime.) but then A sales manager called to tell my husband they have not yet pulled the bumper or painted. They then said we had hit something that caused the damage. Total crap. We have had something fly up and hit the other side of the bumper, but that was after the original discussion that the bumper should be pulled and repainted on Audi and a completely different area. So, they lied about what they did before we purchased, what they would do while they had their hands on it fixing side marker and powder coating wheels AND lied about what they had completed or have yet to do. We chose to pick up our car- two weeks later, with the majority of the work not done. We would rather pay another dealership to do what should have been done right before we ever had our hands on the car. We will give someone else money to do it right, since we have little confidence in Audi Dallas. We are only as good as our word, and theirs is worthless. We are purchasing another vehicle this month- it won't be from this dealership. To add insult to injury, there is a black scratch across the passenger door on the driver's side. It was not there when we dropped it off. More
by Mrssullivan
