Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,056 Reviews of Audi Dallas - Service Center
Sort by
November 04, 2017
Their Word Means Nothing Audi Dallas agreed to pull the bumper of a used vehicle we were looking to buy and repaint/repair before we bought the car. They supposedly did that a Audi Dallas agreed to pull the bumper of a used vehicle we were looking to buy and repaint/repair before we bought the car. They supposedly did that and we bought the car. A few months ago paint started peeling around headlights, which is tell tale sign of not pulling bumper to paint, just doing so superficially. We asked that they redo it. Took the car in for a few service items, powder coated wheels and were told they would pull bumper and paint. 2 weeks later- this AM, they told us everything was done with the exception of a side marker that was out and awaiting a part (another thing we asked them to do while in- certainly on our dime.) but then A sales manager called to tell my husband they have not yet pulled the bumper or painted. They then said we had hit something that caused the damage. Total crap. We have had something fly up and hit the other side of the bumper, but that was after the original discussion that the bumper should be pulled and repainted on Audi and a completely different area. So, they lied about what they did before we purchased, what they would do while they had their hands on it fixing side marker and powder coating wheels AND lied about what they had completed or have yet to do. We chose to pick up our car- two weeks later, with the majority of the work not done. We would rather pay another dealership to do what should have been done right before we ever had our hands on the car. We will give someone else money to do it right, since we have little confidence in Audi Dallas. We are only as good as our word, and theirs is worthless. We are purchasing another vehicle this month- it won't be from this dealership. To add insult to injury, there is a black scratch across the passenger door on the driver's side. It was not there when we dropped it off. More
by Mrssullivan
November 02, 2017
Smooth Service Ever since the dealership began using the digital communications portal, I have found it convenient to text my service maestro (Marvin) and schedule a Ever since the dealership began using the digital communications portal, I have found it convenient to text my service maestro (Marvin) and schedule a service. As usual, Marvin responded in minutes, found a slot and got me in. Marvin is an all-star and is hands down the best brand representative I have encountered. I waited for my car while it was being serviced and was out within an hour. While I didn't have my receipt in hand when I left, it was emailed to me before I got back home. A+ More
by theflyshop
Employees Worked With
November 01, 2017
Efficient & I was out on time! Everyone was friendly & helpful-I was greeted immediately & told how long my service would take & they had me out on time & made my wait comfortable Everyone was friendly & helpful-I was greeted immediately & told how long my service would take & they had me out on time & made my wait comfortable More
by Angie$
Employees Worked With
Jordan Windham
October 31, 2017
Need maintenance work on my Audi Jordan is the best service tech I have ever worked with. He is prompt and always professional. Goes out of his way to ensure that everything is perfec Jordan is the best service tech I have ever worked with. He is prompt and always professional. Goes out of his way to ensure that everything is perfect More
by Kmack
Employees Worked With
Jordan Windham
October 30, 2017
Excellent overall service Left my vehicle for 2 recalls & as always received exceptional service. Jordan went above & beyond to service my car. I requested to get oil topped of Left my vehicle for 2 recalls & as always received exceptional service. Jordan went above & beyond to service my car. I requested to get oil topped off and a tire rotation in addition to the two recalls. More
by MARILYN
Employees Worked With
Jordan Windham
October 20, 2017
Always a pleasure Almost 9 years ago I bought my car here and have never once had bad experience worth the dealership or the car. My service team always finds ways to Almost 9 years ago I bought my car here and have never once had bad experience worth the dealership or the car. My service team always finds ways to enhance my experience. More
by Harrisonmichelle
Employees Worked With
Jordan Windham
October 18, 2017
No responsibility They lost my hitch cover and promised send me one. I didn't get it over month and no respond for it. I won't back to there. I recommend if you would g They lost my hitch cover and promised send me one. I didn't get it over month and no respond for it. I won't back to there. I recommend if you would go there, make sure xheck your vehicle before you drive out from them. More
by Kyoung Park
Employees Worked With
Adam Seely
October 16, 2017
Maintenance Had tire trouble audi dallas fixed me up really fast. I would never go anywhere else audi dallas is the best always all the time Had tire trouble audi dallas fixed me up really fast. I would never go anywhere else audi dallas is the best always all the time More
by A8l2017
Employees Worked With
October 15, 2017
Few Concerns Staff could be more friendly in ALl departments, Marvin was great as always and very attentive. Complimentary car wash was the worse, car was dirty! Staff could be more friendly in ALl departments, Marvin was great as always and very attentive. Complimentary car wash was the worse, car was dirty! Guess that’s why is free 😏... I did notice a few new stratches after getting my car back, not a good sign! I will do a thorough walk around before leaving site in future! More
by Missbsm
Employees Worked With
October 14, 2017
Great communication! As usual Audi Dallas provided me with excellent service. A hassle free reminder call from Audi led to a service appointment the next morning. I feel As usual Audi Dallas provided me with excellent service. A hassle free reminder call from Audi led to a service appointment the next morning. I feel great about how I was treated and how my Audi was handled. More
by Audi Owner
Employees Worked With
Kyle Jackson
