Audi Dallas - Service Center

Marvin was great Marvin was our service manager. He was very professional and very informative. He answered all our questions and followed up on the status of the work Marvin was our service manager. He was very professional and very informative. He answered all our questions and followed up on the status of the work via text messages. More

5 Stars for Marvin Clayton in the service department For the last 18 years that I've been driving Audi brand automobiles, I have never dealt with a more personalized and dedicated Service Advisor at ANY For the last 18 years that I've been driving Audi brand automobiles, I have never dealt with a more personalized and dedicated Service Advisor at ANY dealership. EVER! My first and final impression of Mr. Clayton is that he clearly takes pride in his work and values his customers. January 14, 2017: I arrived at the service department a bit apprehensive because it was my 1st ever visit to this establishment's service department. Also, it is definitely not the most aesthetically pleasing, or the largest Audi dealership In the DFW metro area. In the past I've been lucky enough to encounter professional service advisors, so I went in with a positive mindset. I had setup my appointment with Marvin and he genuinely seemed interested to help me with my concerns, and was engaging enough that my initial discomfort and fear of shoddy workmanship, as well as possible price gouging were eased. Oil and filter change, along with visual inspections were completed within reasonable time. I was out the door in 45 minutes. April 15, 2017: Marvin took care of me on this day, a hectic Saturday, and went above and beyond what I expected from him. While many of his peers were having a "good time" (goofing off) and generally being very unprofessional, or not showing up to work (literally & figuratively), he was running like a well-timed, self-motivated machine. What impressed me the most was that after I mentioned to him my time constraints to complete the recall I had come into the shop for, Marvin personally drove my car into the service bay, instructed the mechanics the type of maintenance to be performed, and rerurned my car to the front where I could pick it up so I could be on my way! This was all completed within 60 minutes he had estimated. The technicians working on my car also seemed knowledgeable and efficient when it came to basic maintenance. However, I can't comment on their skills/knowledge dealing with major repairs yet. May 17, 2017: I began hearing squeaking noises coming from my steering wheel in the morning, and the noise progressively became worse as the day went on. So, I reached out to Marvin to see when I could come in to have the problem diagnosed? He asked me to come in as soon as possible since I let him know that I was free for the rest of the day. I arrived at 2:30 p.m. and he had already researched the possible TSB associated witht the discrepancy, and completed most of the paperwork in preparation of my arrival (this certainly put a smile on my face). I was out of the dealership at 3:30 p.m. with an attempted repair, re-diagnosis, replacement part placed on hold, and a repair scheduled for the following day! Before rerurning my car to me, Marvin double checked and verified that the problem persisted after the attempted repair, and took the time to communicate with me in detail what had been done to my car. Marvin, again, took the initiative to drive my car to the bay himself and bring it back to me without sweating it. May 18, 2018: I plan on taking my car in for it's 4th maintenance visit with Marvin helping me. I have no doubt that I, and my car will be well looked after by him. I would be very surprised if my prediction were to be incorrect. 🌟 Keep up the amazing work, Marvin! 🌟 Note to Audi of America, Owner(s) and Management: Your customers keep you in business, so please take care of employees like MARVIN CLAYTON, who in turn take care of your customers. In my opinion, he has set the bar very high as to what true customer service should be like. I know I'll be entrusting my car and my time with Marvin as long as I drive an Audi, therefore, avoiding driving to your competitors in Plano, Arlington, Fort-Worth, or even Houston. P.S. I am willing to edit my overall rating in the future if and when I see an improvement in the overall demeanor and atmosphere of the employees working here. More

Great Service I brought my 2013 A4 in for a recall service recently. Every time I come see Audi Dallas, my expectations are surpassed. The atmosphere is great, sale I brought my 2013 A4 in for a recall service recently. Every time I come see Audi Dallas, my expectations are surpassed. The atmosphere is great, salespeople non-smothering, it really is an exceptional dealership. More

Service at Audi Dallas Everybody at Service of Audi Dallas goes out of his way to help customers. They try every way possible to make it more convenient and higher quality f Everybody at Service of Audi Dallas goes out of his way to help customers. They try every way possible to make it more convenient and higher quality for customers. I highly recommend it. More

Service Appointment This is my first Audi Vehicle and my second time using the service department and I was very pleased. Especially with Marvin, he was very helpful and This is my first Audi Vehicle and my second time using the service department and I was very pleased. Especially with Marvin, he was very helpful and informative. I'm happy to be part of the Audi family. More

Excellent service Isaac was very helpful and courteous. The service was right on schedule and he delivered the car to me. He updated my insurance and got me on my way Isaac was very helpful and courteous. The service was right on schedule and he delivered the car to me. He updated my insurance and got me on my way. More

Service Appointment I wanted to take a moment to rate my experience with Dallas Audi Service department. Andy Mireles assisted me, he set the time frame accordingly and s I wanted to take a moment to rate my experience with Dallas Audi Service department. Andy Mireles assisted me, he set the time frame accordingly and stuck to it, Andy was extremely helpful and kept me updated, I will definitely visit again because of the service I received from Andy. More

Exceeded expectations! Took my A6 in for 55k mile service. Once again my service rep Andy and the entire service team deliver excellence! Minimum wait time, thorough explan Took my A6 in for 55k mile service. Once again my service rep Andy and the entire service team deliver excellence! Minimum wait time, thorough explanation of service details, continual updates as well as very comfortable wait area make the experience exceptional. More

Recall and repair work Jordan did an outstanding job coordinatoring, informing and following through on the service and maintenance of our Audi. His professionalism and atte Jordan did an outstanding job coordinatoring, informing and following through on the service and maintenance of our Audi. His professionalism and attention to detail are unmatched. More

Excellent service Mr. Isaac Nieto was professional, prompt, and courteous. Ensured my vehicle's recalls were completed in a quick and proper manner. He is a very knowle Mr. Isaac Nieto was professional, prompt, and courteous. Ensured my vehicle's recalls were completed in a quick and proper manner. He is a very knowledgeable and conscientious service advisor. More