Audi Dallas - Service Center

Professional service The service department is managed by the most knowledgeable service expert I have been exposed to. In addition the professionalism, courtesy and rrspe The service department is managed by the most knowledgeable service expert I have been exposed to. In addition the professionalism, courtesy and rrspect is extremely high. More

Thank you Audi! Had great service at Audi today while getting my car serviced. Marvin was accommodating and on top of things making my visit easy! They also have a ni Had great service at Audi today while getting my car serviced. Marvin was accommodating and on top of things making my visit easy! They also have a nice sitting room with beverages and snacks. Thanks for the excellent customer service! More

LEARN to service a car properly NEVER service your car at this location. Ask them politely to service your car because you think there is something wrong and they send you on your wa NEVER service your car at this location. Ask them politely to service your car because you think there is something wrong and they send you on your way! My car has 45k miles on it and several parts have completely failed, BUT apparently that is normal wear and tear. NOW, i have to replace a part that AUID SHOULD have checked themselves. Instead they hide behind their techinical service bulletin xxxxxxxxx. I promise you will be disappointed not only with your AUDI, but also with the "SERVICE" provided. LEARN to take care of customers that are supposed to be with you a lifetime. More

35,000 service Marvin was great! He took care of us with patience even though they were very busy. The shop may have been overbooked that the mechanics were not give Marvin was great! He took care of us with patience even though they were very busy. The shop may have been overbooked that the mechanics were not given enough time to do quality job or not enough man power? After they worked on our Q5, there were drips all over the engine cover and much more on the skid plate. Very disappointed. More

Terrible customer service. I have owned audi's for years and have always had excellent customer service. Under this dealerships old ownership, I called for a service appointment I have owned audi's for years and have always had excellent customer service. Under this dealerships old ownership, I called for a service appointment and was fit into the schedule, with a loaner vehicle, within the week. Since automation has taken over, it takes me FOUR weeks to get a service appointment scheduled with a loaner. Unacceptable. And this happens every time. I would discourage anyone from purchasing a car from them - you do not want to be stuck with their service department. More

15,000 mile service and air conditioning service Jordan was knowledgeable and explained the service completed in an easy to understand way. He took the time to make sure that all the details were ha Jordan was knowledgeable and explained the service completed in an easy to understand way. He took the time to make sure that all the details were handled, including replacing the license plate cover. More

Wonderful experience. Excellent experience. Arrived early, eventually met at my car. Marvin was free so, he seen me right away. There were no rentals available that morning Excellent experience. Arrived early, eventually met at my car. Marvin was free so, he seen me right away. There were no rentals available that morning, so they shuttled me to work. Marvin contact me close to the end of my day to see if I need a ride back to the dealership and there was a rental for me. But, I had already made arrangements to be picked up. The morning of picking up my car, Marvin called while we were on the way. He said he would have the car brought out and paperwork ready. All, I had to do was go to the cashier's window, show the paperwork to the Service deck and retrieved my car. No added stress on my part. More

very smooth Very helpful and considerate service department. I will always ask for Issac and the wait was pleasant Time was less than I expected So easy Very helpful and considerate service department. I will always ask for Issac and the wait was pleasant Time was less than I expected So easy More

Excellent service and use of technology Marvin did a fantastic job of informing me of updates on my vehicle while at the same time indicating to me an honest approach going forward. I had br Marvin did a fantastic job of informing me of updates on my vehicle while at the same time indicating to me an honest approach going forward. I had brakes that had a little life in them and instead of recommending replacement immediately, he suggested waiting until the brake light comes on and deal with all 4 tires at the same time. He is profession, courteous, prompt and does not cry over spilled milk. Highly recommended. More