Audi Dallas - Service Center

35,000 service Marvin was great! He took care of us with patience even though they were very busy. The shop may have been overbooked that the mechanics were not give Marvin was great! He took care of us with patience even though they were very busy. The shop may have been overbooked that the mechanics were not given enough time to do quality job or not enough man power? After they worked on our Q5, there were drips all over the engine cover and much more on the skid plate. Very disappointed. More

Terrible customer service. I have owned audi's for years and have always had excellent customer service. Under this dealerships old ownership, I called for a service appointment I have owned audi's for years and have always had excellent customer service. Under this dealerships old ownership, I called for a service appointment and was fit into the schedule, with a loaner vehicle, within the week. Since automation has taken over, it takes me FOUR weeks to get a service appointment scheduled with a loaner. Unacceptable. And this happens every time. I would discourage anyone from purchasing a car from them - you do not want to be stuck with their service department. More

15,000 mile service and air conditioning service Jordan was knowledgeable and explained the service completed in an easy to understand way. He took the time to make sure that all the details were ha Jordan was knowledgeable and explained the service completed in an easy to understand way. He took the time to make sure that all the details were handled, including replacing the license plate cover. More

Wonderful experience. Excellent experience. Arrived early, eventually met at my car. Marvin was free so, he seen me right away. There were no rentals available that morning Excellent experience. Arrived early, eventually met at my car. Marvin was free so, he seen me right away. There were no rentals available that morning, so they shuttled me to work. Marvin contact me close to the end of my day to see if I need a ride back to the dealership and there was a rental for me. But, I had already made arrangements to be picked up. The morning of picking up my car, Marvin called while we were on the way. He said he would have the car brought out and paperwork ready. All, I had to do was go to the cashier's window, show the paperwork to the Service deck and retrieved my car. No added stress on my part. More

very smooth Very helpful and considerate service department. I will always ask for Issac and the wait was pleasant Time was less than I expected So easy Very helpful and considerate service department. I will always ask for Issac and the wait was pleasant Time was less than I expected So easy More

Excellent service and use of technology Marvin did a fantastic job of informing me of updates on my vehicle while at the same time indicating to me an honest approach going forward. I had br Marvin did a fantastic job of informing me of updates on my vehicle while at the same time indicating to me an honest approach going forward. I had brakes that had a little life in them and instead of recommending replacement immediately, he suggested waiting until the brake light comes on and deal with all 4 tires at the same time. He is profession, courteous, prompt and does not cry over spilled milk. Highly recommended. More

Service 10 24 16 Mr. Nieto was friendly, thorough, professional, gave detailed explanation of the services I requested.I would recommend Mr. Nieto. I will return becau Mr. Nieto was friendly, thorough, professional, gave detailed explanation of the services I requested.I would recommend Mr. Nieto. I will return because of my experience with him. More

Best it can get! Excellent customer service. As a former customer of autonation, I'm so happy I switched to Audi Dallas. They treat you as family and not as a custom Excellent customer service. As a former customer of autonation, I'm so happy I switched to Audi Dallas. They treat you as family and not as a customer. Eric very knowledgeable and very helpful every time, always smiling and available for questions. Special mentioning to Ralph the mechanic. I don't think I ever got such detailed answers and simple explanations from any mechanic. Hope you stay family owned and I will and am recommending you to everyone I know. Thanks (again) for the great service. Zeev & Christina Miller More

Pathetic service and customer experience These guys are fine for buying the car. But their service is so pathetic. I spoke with Mr.Daniel Mclure the head of service, when I say I am not h These guys are fine for buying the car. But their service is so pathetic. I spoke with Mr.Daniel Mclure the head of service, when I say I am not happy with my overall customer experience with the service at your dealership and he in turn says that he is my customer and his experience is also not good. I don't really understand his stupid logic on how he is my customer. I would never deal with them. If you are dealing with, please check the following. 1. Thoroughly check your car after the service before leaving. They might have dings on your car, break some of the parts of your car or even miss some of your parts. 2. See you might have an empty tank and they don't even bother to tell you that your gas is getting low. 3. Important thing is check your bill and ask them clarity of break down by each service they have performed on your car. There are might double charges or the unit price of some of the items area drastically doubled or they would call you back to say that you still owe them. If you leave the dealership, and find them they in-turn point at you and say you might have done it outside and asking them for replacement. They are so pathetic in service, don't recommend them at all for servicing your car. More