Audi Denver

I had an outside rear passager trim issue and drove by the dealership to see if I could get them to preschedule the trim repair with my 55k service. The service manager happened to be speaking with their the dealership to see if I could get them to preschedule the trim repair with my 55k service. The service manager happened to be speaking with their no 2 man from the Southpark repair shop. He came out to look and we got to chatting. He spent 2 minutes looking at it and 10 minutes chatting about how I found the car, how he liked his a4, etc.... He gets my card and says he'll call the next day to schedule, it's a 30 minute job. The next day as promised he calls to schedule for 1 week out and he confirms they'll have the piece painted and ready for install at an 8:00 am appointment. The next week I accidentally show up a day early, no complaints from them and he gets me in and out within 20 minutes. I didn't realize I was a day early until I checked my blackberry sitting in their parking lot. More

Great customer service! Honest, friendly, and fast. Very pleased with their service, highly recommend Matt Tom. Finance Department assisted with loan, it was easy and quick. Extended Warranty program Very pleased with their service, highly recommend Matt Tom. Finance Department assisted with loan, it was easy and quick. Extended Warranty program highly recommended. More

Needed to sell my CPO 2008 Audi as I was moving to Hawaii & was not shipping the car. John Axton from MacDonald Audi helped get the car re-certified so it could be sold quickly. Did that for me at minimal & was not shipping the car. John Axton from MacDonald Audi helped get the car re-certified so it could be sold quickly. Did that for me at minimal cost & great customer service. Trying to deal with Audi US was a joke. Rude & no help at all. If you get Heather from Audi US, ask for someone else. If your going to buy an Audi, go to MacDonald & ask for John Axton! More

I have been a costumer of McDonald Audi for 7 years. I just picked up my 4th Audi. Mr. Axton assisted me in this last transaction and considering my understanding of the process, he had me out of my "old just picked up my 4th Audi. Mr. Axton assisted me in this last transaction and considering my understanding of the process, he had me out of my "old" Audi into my new one in 90 mins flat! Mr. Axton presented me with the option I requested and then he went above and beyond by providing his recommendation. I walked out with his recommendation. Great Service, Great Cars. Thank you John!! More

This dealer is horrible. It takes them 2+ hours to do an oil change and the reason is always that they did other work (factory recall work) without asking. They never return the parts are requested (and req oil change and the reason is always that they did other work (factory recall work) without asking. They never return the parts are requested (and required by law if requested). The staff is rude and provides bad information. They lie about cost and change their story over an over. DO NOT GO HERE. Go to Prestige. More

Research new Suv's and picked the Q7- I had a 2004 Range Rover to trade- Other Audi dealers in town low balled me on my "Showroom" Condition Rover and wanted almost full list for a new Q7.I wanted a Q7 with Rover to trade- Other Audi dealers in town low balled me on my "Showroom" Condition Rover and wanted almost full list for a new Q7.I wanted a Q7 with beige interior and almost none available. Other dealers told me that I could order it but it would take approx. 2 months. McDonald Audi was out going and warm and informative with regard to my needs.Steve Powers introduced me to John Axton for the purchase and Will Routon for the trade.They search globally for the exact car I wanted & Will found one on a ship coming in for another dealer across the country and arrange to get that Q7 for me.2 1/2 weeks in advance of the Q7 arriving, Will took my Rover in for Trade, paid it off. My Salesmen John personally took in the payoff on my trade so that I wouldn't have any additonal cost related to that car and kept me update every few days regarding delivery of my new vehicle and arranged for me to have limited use of a loaner until my car arrived. My C provided me with what I thought was great financing- but Mc Donald was able to provide me with better rate & terms than my credit union could meet.Additionally were other dealers were looking for almost full MSRP on this car due to the demand- Mc Donald discosunted this car to me at just over their Dealer Invoice-My Saleman John went over every inch of my new Q7 to make sure the delivery of the vehicle was flawless.I have owned many expensive cars in the past and my experience with the people at McDonald was outstanding! More

Mike provided professional, efficient service. After buying a one owner, covered by a full warranty car through Mercedes Benz of Littleton, it sat in their service department for over a month; due to "w buying a one owner, covered by a full warranty car through Mercedes Benz of Littleton, it sat in their service department for over a month; due to "waiting for parts." I finally picked up my car and took it to Mcdonald's Audi. Mike Sorenson not only had my car back to me within 2 days, he displayed behavior that can only be considered outstanding. More

I went to McDonald Audi after thinking I had researched the MB, BMw and Audi. I had driven each one of these - friends/family cars - and done the on-line review of colors, options, prices,, etc.... My deci the MB, BMw and Audi. I had driven each one of these - friends/family cars - and done the on-line review of colors, options, prices,, etc.... My decision was a used A8 or used BMW 535xi. I was coming from 15 years in Chevy/Ford SUVs, the last "cars" I had were 1990s BMW 3 series and an early 90s hot Camero droptop. Boy have things changed in high end cars. Anyway into McDonald I go, Bill the salesman meets me, tells me the used car I saw on line is gone, some bonehead totaled it. He suggests I chat with their brand guy John. Well John's not available and I happen to strike up a conversation with the GM Steve. I have this nice low ball (but fair in my mind) price in my head for the 535xi and A8. Steve walks my through the used market (its tight) and 3 days later has an A8 from another dealer for an overnighter, but mileage is high. Anyway we agree to continue looking and they'll monitor their lease returns, auctions and trades. I tell Steve I'm in no rush and can wait for a few months. Well a month after starting a few weekly phone calls were each of us agree we don't have a target, Steve and John Axton locate a used model in the SE USA. Steve and I like the car, but there could be variables. Steve works with the seller and Audi records to verify the details and we take the leap knowing it could need a few thousand in repairs. John is very upfront with the price, variables, and likey end cost range. Well two weeks later the car is in, repaired (sensors, tires, hoses) to Audi standards and ready. I take it out for a day and really like it. It takes a few days to close the deal due to holiday and travel. I go to see John and Steve with a full page of the financial breakdowns. John walks me through the paperwork and the final price to me is a few hundred less then my low end. I paid less for the car, but got less for my trade. My original target price range was $6-11k less then the final decision they helped me make. But I got to see what I might get for the original price target. The best thing I had going was time. I let them know that and they respected the fact I didn't need something tomorrow. Anyway, I'm a few thousand miles into this beautiful A8L and not a problem in sight. More

McDonald Audi is an absolutely abhorrent dealership – though if you are into underhanded dealings, lack of disclosure, aggressive sales tactics, and finally, smug and arrogant customer service – then – y though if you are into underhanded dealings, lack of disclosure, aggressive sales tactics, and finally, smug and arrogant customer service – then – you’ll feel right at home and may fall in love with the ‘suits’. We have given McDonald our business on three separate Audi purchasing transactions. Our loyalty was recently rewarded with a significant bill from Audi Financial following a lease turning and buy out. During the ‘deal’ this potential future liability was not disclosed by the dealer and could have been absolved by the dealer without any undue hardship – but they (according to Audi Financial) consciously opted to stick it to the consumer. Following multiple face to face attempts to remedy with the likes of salesman John Axton, the financial staff, and Sales Manager Steve Powers – we have met with dead ends and an indifferent response by McDonald Audi as a whole. So – if you are into the concept of ‘indifference’ when dropping $36-50+ grand – this is the place for you. Their selfish actions have resulted in a lack of brand loyalty and consumer loyalty – as a result – I truly hope that John Axton, Steve Powers & Mike McDonald have found that the additional $60 of profit (on top of the $495 dealer handling + the $2000 Audi Certified Used Inspection) was well worth it. Maybe I am shortsighted but this seems like greed to the nth degree. More

Horrible service! Rude staff! Will never recommend McDonald Audi, and will probably never buy an Audi again! Our Audi TT is in mint condition but every time we take it in for a headlight being out or McDonald Audi, and will probably never buy an Audi again! Our Audi TT is in mint condition but every time we take it in for a headlight being out or something simple it takes the whole day. Staff is very rude. We have taken the TT in many times for minor fixes or oil changes and always are back in within a few weeks because of another problem or the first problem was not fixed correctly. Over priced as well! We are going else where from here on out More