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Audi Devon

Devon, PA

Overview
Employees
Reviews
Vehicles
4.8
2,834 Reviews
Audi Devon has been family owned for over 62 years - making us the one of the oldest originally owned Audi dealerships in the nation! That means when you visit our showroom, you are dealing with the most experienced Audi Sales and Service teams in the Philadelphia area. Audi Devon consistently receives high customer service ratings such as the prestigious Magna Society Award. Audi Devon isn't about pressuring you into a sale-- we'd rather guide you though the process of selecting the right new Audi vehicle.
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222 W Lancaster Ave

Devon, PA

19333

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Showing 2,834 reviews

January 26, 2022

Okay but left a pile of trash on passenger side floor. Word word word word word. More

by JKINTSCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea
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Feb 03, 2022 -

Audi Devon responded

I am very sorry for the way your vehicle was returned to you. This is certainly not the experience we expect for our guests and I will be sure to share your feedback so this type of thing doesn't happen again. We would be grateful for the chance to turn things around and give you a five-star service experience in the future. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

Feb 03, 2022 -

JKINTSCH responded

Thank you!!!

Helpful
January 25, 2022

Great service with pickup and drop off. They always do a really good job with communicating effectively. More

by SOHIN76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johhny Loughphom
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Jan 26, 2022 -

Audi Devon responded

We are thrilled that you have had such positive experiences with our team! Thank you for choosing Audi Devon for your service needs, we look forward to welcoming you back for your next visit.

Helpful
January 24, 2022

Great service from a caring and helpful staff. We gave used this location for years! More

by FRANCINE.BALAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Louangphom
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Jan 25, 2022 -

Audi Devon responded

Francine, thank you for the great review! We are so glad to hear that you have had such successful service experiences working with the Audi Devon team over the years. Drive safely, and we hope to see you back again down the road!

Helpful
January 23, 2022

Quick thorough service, answered all my questions. Competitive pricing on tires. Very pleased with the service. More

by KLBALCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department 5 stars
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Jan 24, 2022 -

Audi Devon responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Audi Devon team. Safe travels, and we hope to see you back!

Helpful
January 23, 2022

Andre Barnett once again had the inspection come off flawlessly . Loaner car was ready and all work was performed as discussed . More

by LEEDOLAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Barnett
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Jan 24, 2022 -

Audi Devon responded

Thank you for the great review, Lee! We are thrilled to hear that Andre went the extra mile to make your visit go smoothly. We appreciate your business and hope to see you back again at Audi Devon!

Helpful
January 23, 2022

Did a great job. Loaner car ready when i arrived. Only problem was name and address incorrect when arrived but fixed. Able to answer all questions. More

by LSW3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
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Jan 24, 2022 -

Audi Devon responded

Thank you for this feedback! We apologize for the initial mix-up and are glad that we could make things right. For all your future auto needs, Audi Devon will be here to assist you!

Helpful
January 20, 2022

Top notch service advisors at Devon, I've never had anything but great and thorough service and professionalism there. The facility is a comfortable place to grab a luxury coffee and work on-line whil More

by looset
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Barnett
Report | Print
Jan 21, 2022 -

Audi Devon responded

Thank you for taking the time to share! We are very proud of our team, and we are glad to hear that the Audi Devon team delivered such a successful service experience. Drive safely, and we hope to see you back again down the road!

Helpful
January 16, 2022

The service was more interesting in making money then fixing the issue . Tech are young n only read a computer to trouble shoot a problem that could’ve been fixed took them twice and cost double … More

by marsh_grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jan 17, 2022 -

Audi Devon responded

On the first visit customer came in with an oil pressure warning light on. Vehicle was overfilled with oil by two quarts and the oil cap was not on correctly. We adjusted oil level and corrected cap not charging any more than the 1 hour of diagnosis pre-sold at write up. We test drove the vehicle and the light did not return. Two weeks later the car came back. We then tested oil pressure that fell within spec. Inspected the oil pressure switch and found oil leaking into the switch causing an intermittent light. We replaced the switch and changed the oil. She was not charged the diagnostic fee a second time. Joseph M. Kranz Service Manager

Jan 17, 2022 -

marsh_grace responded

The light returned as soon as I got the car back and I called the earliest the car could be brought back with loner was the date given . I requested upfront check sensor they did not so it cost me close 700 to replace a sensor .. bad service tec

Helpful
January 15, 2022

John was very knowledgeable,competent, friendly and accommodating. Excellent service. Always a smooth drop off. and appreciated loaner! More

by JEALEO60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Louangphom
Report | Print
Jan 17, 2022 -

Audi Devon responded

Thank you for choosing Audi Devon for your service needs! We are grateful to have you as a customer and we hope to work with you again. Have a wonderful day!

Helpful
January 15, 2022

Courteous, professional, knowledgeable. The repair/ replacement is working well. The loaner was clean and comfortable. More

by FXBURKE2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 17, 2022 -

Audi Devon responded

We are thrilled that we could provide you with a loaner vehicle and a seamless service experience! Thank you for coming to Audi Devon and for sharing your feedback. Drive safely until we see you again!

Helpful
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