Audi Dominion

NO TAG OR TITLE AFTER 150 DAYS!!I don't know where to NO TAG OR TITLE AFTER 150 DAYS!! I don't know where to start on the unprofessionalism of this dealership and these three men Corey Silver, Josh Hof NO TAG OR TITLE AFTER 150 DAYS!! I don't know where to start on the unprofessionalism of this dealership and these three men Corey Silver, Josh Hoffart, Brandon Brock I guess we should go back to August 17th when I boarded a plane and flew to San Antonio to purchase a vehicle. I walked into the dealership with my eyes set on a Jaguar F-Pace. Of course, they told me on the phone before I got on the plane they still had it for sale for $28,000 but when I got to the dealership they told me they had sold that one. They then showed me multiple others that were around 33k-42k. I then told them I was going to go purchase another Jaguar down the street at Rick Cavender Toyota for 28k Listed online. (Cavender Toyota their sister dealership.) The manager walked away and came back and told me he had just called that dealership and they sold theirs as well. I then walked outside and called the dealership to see if they actually did sell it and they put me on hold then asked me my name which I thought was strange I told them then they said they had sold it that morning. I hung up and had my friend call them from a local texas number and they told him it was still for sale he could come test drive it now. This is all besides the point and a typical sales tactic but I am opening with this to show you the start of the lies and deception from the management of this dealership. I decided to stay at this dealership after the manager chased me out the door because I had ordered an uber and walked out. After 1 hour of negotiations, I ended up buying a 2019 Jaguar F-pace fully loaded. for $42k August 17 (Purchase Date) Let's fast forward 3 weeks. (September) I contacted the dealership as I have not received my tag/title. They told me to wait another week or so and it should arrive. I let three weeks go by (October) I contact the dealership they said they would find out what's wrong and get back in touch with me. I finally get a call in November. They reach out and tell me that National DMV(Third Party) is needing a VIN inspection. I then asked them "okay what does that mean?" What do I need to do? They said they would get back to me and let me know. Another 2 weeks go by I get really mad. I call the dealership and demanded an immediate response. They then told me that "They had been trying to get into contact with me to go get a VIN inspection" Which I was waiting to hear back from them. Which was a complete lie. (No emails or voice mails left?) I was at the airport checking in heading to Mexico. I checked my bags drove down the street and got a VIN inspection and drove back to the airport and sent a photo of the VIN inspection to AUDI DOM. They then contacted me and said "oh wait we need the physical copy." So I called a buddy of mine he went and got the VIN Inspection out of my car at the airport and overnighted it that night to Audi. I am telling you this because finally 3 months later they asked me to do one thing and I did it within minutes for them. November 23 Brandon Brock at Audi gets the Vin inspection. Mid December Weeks go by. Thinking all is in the clear. I will have my tag any second. I contact the dealership they say they're not sure why I don't have it. That they will reach back out to me and let me know. End of December. I call the dealership and go crazy on them. I demand to talk to the dealership owner Rick Cavender. The next day I receive a personal phone call from Rick who is completely embarrassed by the events that led up to this. He tells me he will put Josh Hoffart the GM on this right away to get me my tag ASAP. I also contact National DMV at this point to find out what's going on. They tell me that they have been waiting on AUDI to get them the VIN inspection since late August. That this is all AUDIS fault. I call Brandon Brock to get an update and his words to me were "things are crazy because of COVID....". I called him out on it and then he apologized I told him I talked to national DMV they said they have been waiting since August. Then he apologized and said "These things happen more often than you think" HA! Yeah sure buddy. NEW YEAR! 140 Days NO TAG! I contact National DMV again they told me because of the delay from the dealership there is now a LATE fee with DMV Oklahoma. I contact Brandon to see what's up and Brandon says. "Mr. Cox it appears there are additional fees that were not covered but we as the dealership are going to take care of these fees for you this time so don't worry about it. We will cover you." HE WAS TALKING ABOUT THE LATE FEES BECAUSE OF HIS DEALERSHIP! I completely called him out on this. He had no response and tried to play it off blaming covid again. Today is January 11th, 147 Days since the purchase of my vehicle from Audi Dominion. I have yet to receive my tag and title for the car. This dealership is an embarrassment to Rick Cavender and his name. Rick was the nicest guy in the world I can't believe he has employees like this that work for him. I would never in a million years step a foot into this dealership again. Last but not least Brandon Brock illegally just continues to print me temporary tags under the dealership's name which is illegal. As I should have only received 1 temp tag under my personal name. That's 30 days. I learned that from DMV Texas when filing my official complaint. I have opened investigations with DMV Texas, DMV Oklahoma, Wells Fargo Auto, National DMV, and Audi USA. Maybe just maybe one day I will receive my tag. More

I was shopping for a Q3 and found one at this dealership that met spec requirements but was above targeted price point, the dealership blew me up with calls and voicemails for weeks to follow. When the pric that met spec requirements but was above targeted price point, the dealership blew me up with calls and voicemails for weeks to follow. When the price point dropped, I asked for disclosures of the vehicle and asked if there were cosmetic damages. I was told there weren’t any. Yesterday I processed all financing remotely and today my dad and I drove 3 hours from Houston to hand over the check and grab the car only to show up and find that car had paints chips EVERYWHERE, dents on the side door, and adhesive marks on the interior. Still with the mindset to make it work I asked the dealership manager, Mario, to do touch up on it to make it ready for me. Mario had a poor attitude and told me I could get it fixed myself upon purchasing it. I asked to speak to the dealership director, Malad came out and spoke with an even worse attitude than Mario did. Clearly the xxxx culture is spread from top down “leadership!” I walked out of the dealership and drove back to Houston with my dad. A $36k sale was lost by Audi Dominion today because their employees can’t get this xxxx together or provide even decent customer service to new customers, feel sorry for the existing ones. More

Mojda has been our service tech for years and we fully trust her and the professional services she provides through Audi. We love our Audi vehicles that we have purchased but the service we receive from trust her and the professional services she provides through Audi. We love our Audi vehicles that we have purchased but the service we receive from Mojda’s assistance keeps us returning! Ariel was very persistent on closing the sale and great to work with. More

If you enjoyed the car buying experience of the late 90's, early 00's, this place is for you. If not, avoid and read on for your reasons why... 1. Poor training - Salesperson did not understand the 90's, early 00's, this place is for you. If not, avoid and read on for your reasons why... 1. Poor training - Salesperson did not understand the features on the A4/Q3 2. Lowballed offer on our existing A4 - $1,500 less than fair wholesale price; tried to BS me when I presented facts 3. High pressure tactics - felt like a corner lot not a Luxury brand sales experience (too many to list) 4. Disrespectful & Disloyal to previous customers - I said we needed to leave as we'd been going at it all day and needed some lunch. Ignored this completely and still pushed the deal & still played numbers games with us as they did it. Was referred to as being 'emotional' when I was calmly discussing the value of the trade. The bottom line- If you look at reviews here and elsewhere, this is a systemic problem at this dealership. They don't deal fairly and in an up front manner; their tactics are meant to continually out leverage the buyer. They're there to get you into one of their cars for as much profit as possible. To do this, they play the typical shell game- get you in on the price, make it up on the trade/financing, or any combo of those; when you call them on it, they become aloof and arrogant. To that point, callback from Sales Manager the next day started the conversation with "you didn't give me the opportunity to explain the deal..." That's right. Blamed ME for his inability to get ME, the buyer to take a bad deal. Avoid this dealership. More

Looking for service? Ask for Nick Jones in the service department. Nick's always been straight forward and prompt when attending to service or vehicle concerns. Thanks again Audi Dominion and Service Advi department. Nick's always been straight forward and prompt when attending to service or vehicle concerns. Thanks again Audi Dominion and Service Advisor Nick Jones. More

Nick Jones makes my experience fast, convenient and is consistently looking out for my best interest. His honesty keeps me asking for him every time I need help! I would give him more than 5 stars. His le consistently looking out for my best interest. His honesty keeps me asking for him every time I need help! I would give him more than 5 stars. His level of customer service is rare these days. More

Richard was very thorough, communicated promptly and even let me know when my daughter had picked up the car and was on the road. Excellent customer service! let me know when my daughter had picked up the car and was on the road. Excellent customer service! More

Service representative was exceptional. Prompt scheduling of appt, loaner car and follow up on service required. All the staff followed Covid protocol. video of car under carriage was helpful scheduling of appt, loaner car and follow up on service required. All the staff followed Covid protocol. video of car under carriage was helpful. More

Top notch service from scheduling to drop-off to service and return. Communication was fantastic. As a senior executive, I know how valuable a “platinum” attitude like Ric Caldera’s is to a business. Really and return. Communication was fantastic. As a senior executive, I know how valuable a “platinum” attitude like Ric Caldera’s is to a business. Really well done Dominion Audi. More

Went for my scheduled oil change. Everything went well and was handled in a professional manner. Service advisor was Paloma, not Mojda! Ok, thank you. and was handled in a professional manner. Service advisor was Paloma, not Mojda! Ok, thank you. More