Audi Dominion

Awesome service! After traveling from the DFW area for military duty at Ft Sam Houston, my vehicle experienced a failed water pump. Marcus and the team was very helpfu After traveling from the DFW area for military duty at Ft Sam Houston, my vehicle experienced a failed water pump. Marcus and the team was very helpful. I felt very relieved. During my stay in San Antonio, I will try to return to get the other repairs completed. Thank you Audi Diminion!!! More

Very bad customer experience I bought a Audi Q5 from this dealership , I expected service like BMW or GUNN Honda but had a very bad experience with Audi dominion , they are trying I bought a Audi Q5 from this dealership , I expected service like BMW or GUNN Honda but had a very bad experience with Audi dominion , they are trying to sell their products than providing more information . No motive of customer satisfying customer needs . One of the worst experience I ever had with a dealer More

Customer Service We are extremely pleased with the Audi Customer Service and especially the professionalism and friendliness displayed by Mr. Dan Tarr in the service d We are extremely pleased with the Audi Customer Service and especially the professionalism and friendliness displayed by Mr. Dan Tarr in the service department at Audi Dominion. More

Don’t waste your time Purchased a Certified Preown Q7 and after driving 200 miles, the oil change light came on. Why was the vehicle had no had an oil change prior to selli Purchased a Certified Preown Q7 and after driving 200 miles, the oil change light came on. Why was the vehicle had no had an oil change prior to selling it when they know it’s coming up. Now I got stiff with paying $100+ oil change when it should have been done as a certified preown vehicle. Not to mention I purchase the maintenance plan and the finance office removed it just so I can get qualified to purchase the vehicle. So shady. More

Out of towner The salesman was extremely knowledgeable about every make and model they had in stock. He showed all the features of every vehicle he showed me. He wa The salesman was extremely knowledgeable about every make and model they had in stock. He showed all the features of every vehicle he showed me. He was patient and friendly. I didn't expect the type of service I received. It was a great surprise. Facility is clean and modern. More

Outstanding Service Manager & Exceptional Customer Service Kyle Evans (Service Manager) is definitely an asset to the Service Department. His professionalism, attention to detail and handing matters in such a Kyle Evans (Service Manager) is definitely an asset to the Service Department. His professionalism, attention to detail and handing matters in such a timely manner is what differentiates this service department from others I have dealt with. Helping customers efficiently and making sure they are satisfied is his number one goal and it shows! Thank-you for helping me once again! More

Long time in shop, questionable results I took my certified pre-owed Q5 to the Service Department twice in the first 3 weeks of ownership. Once to check out a vibration in the sunroof and t I took my certified pre-owed Q5 to the Service Department twice in the first 3 weeks of ownership. Once to check out a vibration in the sunroof and the second time to add a protective film and re-examine the sunroof (because it wasn't fixed the first time). It was in the shop for 13 calendar days total. Sunroof was a broken clip (1 hour to fix?) and the protective film covered a small portion of the front of the car. I was told it would cover the sides and protect from door dings. In any case, 13 days for a few hours of work is very dismal service. I had a loaner car so not that big of a deal, but I had to begin a countdown with the Service Department because I needed my car for a driving trip. I stopped by daily to say "3 days until I come get my car," 2 days until I come get my car," etc. I had to tell them I was going to drive my car out of the dealership on a specific day whether or not it was ready, and I truly believe that was the only thing that got it done. Will definitely be following up again with the dealership on the protective film. Based on the price and the small area covered I thought it should at least be made of 24 kt gold. More

Old School Sales Strategy What happens when your wife dives from Austin to buy an Audi and shows up at this dealership? The answer is disrespect and not even a price because s What happens when your wife dives from Austin to buy an Audi and shows up at this dealership? The answer is disrespect and not even a price because she needs to bring her husband in. The rest of the answer, she drives across the street and buys a BMW and pays cash. Thanks to this Audi dealership, we are now a BMW family. Shop here at your risk and peril. The Husband More

Clarity and professional I absolutely appreciate the personal attention and professionalism of my service advisor, Marcos Garces-Trejo. He was helpful throughout the process o I absolutely appreciate the personal attention and professionalism of my service advisor, Marcos Garces-Trejo. He was helpful throughout the process of my vehicle’s servicing. More

Exceptional service dept I worked with Tanner to have my vehicle tinted and install paint protection. He was very accommodating and communicated every bit of the way as well I worked with Tanner to have my vehicle tinted and install paint protection. He was very accommodating and communicated every bit of the way as well as securing a loaner for me to drive around town while my car was in the shop. Super nice and professional, would love to work with him again. More