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Audi Dominion
San Antonio, TX
461 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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461 Reviews of Audi Dominion
January 11, 2018
Excellent Service and Fantastic Customer Experience Everytime I visit Cavender Audi have a great experience. The Service Department is the best I've every come across. Mojda Abdulrashid is the serv Everytime I visit Cavender Audi have a great experience. The Service Department is the best I've every come across. Mojda Abdulrashid is the service consultant that works with me. She is very knowledgeable and has an attention to detail that contributes to the great experience. She will contact you after the service is done to check on things. How rare is that? She also has an exceptional team of professionals working with her. More
by ywP8xZ
Employees Worked With
Mojda Abdulrashid
January 11, 2018
The Best in the Southwest I have visited Audi Service team for the past 5 years. I'm well familiar with the service personnel. This is not because an Audi vehicle requires mu I have visited Audi Service team for the past 5 years. I'm well familiar with the service personnel. This is not because an Audi vehicle requires much repair. On the contrary, my visits are for routine check ups and an occasional minor damage due to driving (flat tire). I'm in love with the service team; however, my most favorite is Mojda Abdulrashid. Why? Because she listens, she's attentive to my needs and makes sure I'm satisfied. I was there for a flat tire recently. Mojda noticed that there was also an issue with another tire. She was concerned for my safety and recommended that I have both tires attended. The tires had to be ordered and she made it her business to make sure both tires were delivered and installed before 6:00 pm. This was important to me since I had an appointment at 6. She's delivers outstanding customer service and I wish I could reward her in some way for all her extra effort. Go Mojda. You ROCK!!! More
by Atkins2018
Employees Worked With
Mojda Abdulrashid
January 10, 2018
Awesome experience! Just purchased my new audi q5 from Cavender Audi. Oscar was very great and patient especially because we came in at a late time. We expected them to r Just purchased my new audi q5 from Cavender Audi. Oscar was very great and patient especially because we came in at a late time. We expected them to rush through the car purchase process but it was quiet the contrary. They were patient and waited until we felt comfortable in buying the car. If you need to buy a new car from audi, contact Oscar! More
by mafon13
Employees Worked With
Oscar
January 08, 2018
I love my Q7! I bought a new Audi Q7 from Cavender Audi. Oscar Garcia was my sales Person and He took care of everything and made this the easiest car purchase I h I bought a new Audi Q7 from Cavender Audi. Oscar Garcia was my sales Person and He took care of everything and made this the easiest car purchase I have made. I recommend Oscar and Cavender Audi to everyone. More
by evhern85
Employees Worked With
Oscar Garcia
January 06, 2018
Best Ever Cavender Audi service department is by far one of the best I’ve ever encountered. Mojda continues to lead a team of exceptional individuals. The servi Cavender Audi service department is by far one of the best I’ve ever encountered. Mojda continues to lead a team of exceptional individuals. The service department has always been outstanding but my recent visit was very stressful and the staff (Mojda) took care of my needs without showing any signs of frustration despite my frequent calls etc. I truly hope that my future Audi service departments have customer service reps that are half as good and I would be satisfied. Thank you Cavender Audi and Mojda. I look forward to continued business in the future. More
by Gslow96
Employees Worked With
Mojda Abdulrashid
December 29, 2017
Bait and Switch I contacted Cavender Audi about a 2015 RS7 with VIN WUAW2AFCXFN900687 that was advertised for sale. It was listed as having a full warranty and when I contacted Cavender Audi about a 2015 RS7 with VIN WUAW2AFCXFN900687 that was advertised for sale. It was listed as having a full warranty and when I inquired about the vehicle I was additionally told via phone and text that this was CPO vehicle. I live approximately 400 miles away so after we agreed on pricing for this vehicle and a value for trade I put down a deposit made arrangements to pick it up a few days later. On the morning of our appointment we confirmed our arrival time of 2:30p but it still took over an hour for the car to brought around so we could inspect and test drive the vehicle. After the test drive we agreed to proceed with the purchase. Cavender's and our sales person Claude did not seem to have any regard for our time. so after signing all paperwork and being at the dealership for over 4 hours we were told that the vehicle would not be ready for at least another hour and maybe more and that they were closing in 1.5 hrs. It was agreed that they would give us a loaner (we had already given them our keys to the trade-in) so we would get a hotel room for the night and the car would be ready first thing in the morning. The next morning after several texts and phone calls that the car was not ready because of this reason or that (multiple differing resons were presented at each call) we finally arrived back at the dealership around 1:00p. This is when we were told that the car had been modified by the previous owner with a tuner chip and as such it could not be certified and the original mfg warranty was also voided. They tried to offer an extended warranty as compensation but finally admitted that the would also be limited because of the modification. This limitation could include the engine and transmission so the warranty had zero value. It was later determined and admitted by General Manager, David Beer, that the dealership knew all along that car could not have a warranty. We reversed the sale and drove the 400 miles back in our original car. Before we left we did have a conversation with Rick Cavender. Rick could not understand why we did not want to continue with the transaction and buy the car without a warranty! He insisted that his dealership did everything correctly was not to blame even with our documented proof of their lies. I am convinced that they did everything in their power to string us along in the hopes that we would take their useless offer. As a final note to this story, Cavender changed the listing on this vehicle the next by reducing the price by $1000 and now states that it is a CPO vehicle. Unethical is not a strong enough word to describe the culture of this dealership. More
by Tex
Employees Worked With
Claudio Saraiva, David Beer, , Rick Cavender
November 10, 2017
Sales experience Sales manager actively working to help resolve an open issue. The initial experience was not good but owner is actively trying help address it and imp Sales manager actively working to help resolve an open issue. The initial experience was not good but owner is actively trying help address it and improve experience. More
by RB
Employees Worked With
Mark, sales management
October 22, 2017
Joshua has the best customer service I had a tire emergency late in the evening, and needed to use my car to travel for work the next day. Joshua Taylor went above and beyond to help me I had a tire emergency late in the evening, and needed to use my car to travel for work the next day. Joshua Taylor went above and beyond to help me even though the service department was closing soon. He was so courteous and attentive. Thank you,Joshua you're the best! Modja was very helpful as well. More
by ErikaC
Employees Worked With
Joshua Taylor
October 09, 2017
Change is Service for the better! I was very pleased with the service - amount of time it took, cost and personal attention. Mojda was wonderful and professional. Mike who drove me w I was very pleased with the service - amount of time it took, cost and personal attention. Mojda was wonderful and professional. Mike who drove me was friendly and professional as well. My last experience was not nearly so pleasant and whatever you have tweaked, it si working! Thank you! Martha Stenseng More
by Martha Stenseng
Employees Worked With
Mike, Mojda Abdulrashid
September 26, 2017
Mojda Abdulrashid Mojda is the epitome of customer service. During my most recent visit to Cavender Audi she really went above & beyond and far exceeded my already hig Mojda is the epitome of customer service. During my most recent visit to Cavender Audi she really went above & beyond and far exceeded my already high expectations. The service she provides is second to none. Mark More
by mwebb
Employees Worked With
Mojda Abdulrashid
