Audi Dominion

One of the worst shopping experiences, in any industry, ever I'm an attorney from San Antonio. I was in the market for an M3/M5 or Alfa Romeo Giulia. I went to Cavender Audi looking at an M3 they had, but was qu I'm an attorney from San Antonio. I was in the market for an M3/M5 or Alfa Romeo Giulia. I went to Cavender Audi looking at an M3 they had, but was quickly drawn to an S3. I knew nothing about the car. I had an incredible sales rep, David de La Cruz, who spent over 2 hours with me test driving the car and looking at additional inventory. I spent an additional 30 minutes with the sales manager, Leo Abad, who was equally impressive. He went over numbers with me and told me to take the car for a few days to see if I really liked it. I still needed to compare it to the Alfa, and decided not to go with the S3, mostly because of size. I returned the car the next day. I checked in with the receptionist. David was in the middle of a sale, and I wasn't attended to for 15 minutes, even though I was in possession of one of their cars. I also wanted to look at an S4 that was sitting right next to the showroom (trying to find a comparable size to the Giulia.) Finally I went back to the receptionist and told her that I had their car and I wanted mine back immediately. The receptionist sent over Janette Herzog. She was off-putting from the start. She asked how I couldn't like the S3. I told her it was too small, and could she get my car and also could we look at the S4. She walked away and came back with the S4 keys, doing nothing about my car. She began with the aggressive salesman tactics: what other cars are you looking at, Audi is the best in the industry, nothing else compares. I told her the Giulia, she had no idea what it was. She said Audi's reliability and performance was better. I told her the performance was comparable and the reliability is unknown because it's a brand new model. She had no idea Alfa hadn't released a car in the US in decades, but was pretty eager to bash them. We get in the S4. I have my mom and girlfriend with me because we went to lunch before. She tells me she has to drive it off the lot, which I call her out on since David had me drive the S3 and an A5 off the lot yesterday. She ignores me. She proceeds to drive like a complete maniac: she get so on the I-10 access road and floors it -- she passes 100mph. She turns onto a side street, again tops 100mph. To reiterate: my 62 year old mother and girlfriend are in the back seat. It wouldn't be excusable if it was just me, but that makes it even worse in my mind. We swap seats in an apt complex and I just want to be done with this ASAP. I'm really interested in the car (driven them before several times) but have no interest in being around this woman for another minute. I go straight back to the dealership. During the 5 minute drive she fails to answer two simple questions about the car's specs, and she takes a phone call. We get back to the dealership and she's back to Terrible Car Salesman 101 tactics. She asks if I want to pull it into the detail area so we can get it ready to buy. I tell her, again, I'm not buying today, I still have other cars to compare it to. No more talking from her. We get out of the car and I ask if we can go over numbers on it like I did last night, she says sure. My family and I take a seat at a table, she walks away and disappears for 15 minutes. She comes back, sits at a table *right next to us,* pulls out her phone and starts doing whatever. Totally ignoring my family. I asked if she was getting the numbers -- she replies "no I can't do that, you're not buying today and the car will be gone so anything you're interested in would be a different price." I called her out on her second (third? fourth?) lie of the day since David and Leo spent 30+ minutes with me on a car they *knew* I wouldn't buy the night before. She said "oh." And went back to her phone. I was livid. Still no sign of my car, and I wasted half an hour of my day with this appalling person. Who knows what the other salespeople are like at Cavender Audi: are they Davids or are they Jannettes? It's not worth risking it. She completely ruined my day and my girlfriend's day. If you want an Audi or a used car at Cavender make an appointment with David de la Cruz. If you can't see him, go to North Park or South Austin. More

Assistant Manager - Mojda Excellent customer service - kept me informed of my Audi. Made last minute arrangements for a loaner car and it was a good one. Thank you. Excellent customer service - kept me informed of my Audi. Made last minute arrangements for a loaner car and it was a good one. Thank you. More

My car buying experience with Claudio Saraiva I was very pleased with my experience and wanted to acknowledge Claudio Saraiva and Luis from your finance office with all the time spent helping me. I was very pleased with my experience and wanted to acknowledge Claudio Saraiva and Luis from your finance office with all the time spent helping me. I was hesitant to work with a salesperson because I don't like the back and forth that typically occurs in these type of situation but I can say that I did not encounter this at anytime. Thanks so much for making this experience quick and easy. Sincerely, Connie Tremont More