Audi Englewood

I recently bought a 2008 A4 cab (sight unseen) from Town I recently bought a 2008 A4 cab (sight unseen) from Town Audi. The experience was expectional.The car was exactly as represented and Michael Condo I recently bought a 2008 A4 cab (sight unseen) from Town Audi. The experience was expectional.The car was exactly as represented and Michael Condosta was very professional in every aspect. I would definitely buy another car from Town Audi, they even delivered the car with a full tank of gas. Wes Demmon, Chicago More

I have nothing but good things to say about Town Audi. Mr. Condosta was knowledgeable and had a lot of passion for the car. He took the time to go over the vehicle w/ me and provided his cell phone number Mr. Condosta was knowledgeable and had a lot of passion for the car. He took the time to go over the vehicle w/ me and provided his cell phone number should I have any questions in the future. Richard in the financial department was awesome and was accommodated all our needs and concerns. I would recommend buying a car from Town Audi and Mr. Condosta. More

This was hands-down the very worst car-buying experience I have ever had (and I have bought or leased 6 cars in 15 years). I bought a CPO-d Audi A5 from Town in December. The price was great, but I would h I have ever had (and I have bought or leased 6 cars in 15 years). I bought a CPO-d Audi A5 from Town in December. The price was great, but I would have gladly paid more to have had a more positive experience both with the dealership and with the car itself. Here's what went wrong: 1. The salesman was crass and unprofessional. I was left to sit in the showroom for nearly 6 hours while he "negotiated" the deal with his finance manager. During that time, nobody even offered me a bottle of water. The worst part was that four or five salesman gathered around the finance manager's desk as they reviewed my credit application, which contained personal information. I think Kia dealers are more professional. The whole place had a "boiler room" mentality and appearance, with all of the sales team's desks lined up on top of each other. They screamed across the showroom to each other like some sort of really tragic frat bros. These guys are clowns. 2. I sat there all day and when it came time to deliver my car, my salesman had another delivery scheduled. He essentially handed me the keys and said "thanks". No walk-through, etc. He could have had another salesman help me out. 3. The worst was yet to come. I did my research and realized that many 2008/2009 A5s had a vibration issue caused by the control arms in the suspension. Before I drove 2 hours to the dealership, I asked my salesman to take a ride in the car to confirm that there was no 60mph vibration. He assured me that he did so and that there was no vibration. When I came up to test drive the car, the heavy NJ traffic prohibited me from reaching 60mph for long enough to confirm this, but everything seemed fine. Sure enough, the first time I hit open highway on the way home the vibration revealed itself. This is a known issue in these cars and there is a service bulletin for the repair, but it requires multiple trips to the dealership before they replace the control arms. So, it began. 4. I took the car to my local dealer and they charged me $200 for road force balance. I emailed my salesman about my troubles and got no response. Eventually, my local dealer agreed to fix the vibration issue. This required two trips to get it resolved. 5. It gets worse. Two weeks later, I got a flat tire. When I took the car in for a new tire (the car only comes with a donut), a closer look at the wheel revealed a 4 inch patch where the wheel had been repaired. The car was certified with this damaged wheel. My local dealer said that the wheel was so pairly repaired that it caused a slow leek, leading to my flat. Since this wasn't covered by warranty, I had to pay nearly $1500 for a new wheel and a new tire. I was furious and called Town Audi - they said there was nothing they could do without me bringing the car to them. However, I couldn't drive that far/at prolonged highway speeds on a donut. Town at first offered to send a flat bed to tow me, but then retracted the offer. They were extremely unpleasant. Having no choice, I escalated this issue to Audi Corporate and after three weeks of phone calls and emails, they finally agreed that Town should never have certified the car with the damaged wheel. There was more drama in my first 60 days of ownership than I have ever had with any other car - ever. I really don't blame the car - I blame Town Motors. If they had properly checked the car over before certifying it, they would have fixed both the vibration and replaced the wheel before those issues became my problem to deal with. As a result of their incompetence (and terrible attitude start to finish), I wasted days/weeks of my time dealing with this. My car was recently demolished by a car that ran a red light. I was uninjured and the car was totaled. I was not sad to see it go. I leased a new G37 at Infiniti of Ardmore and am very pleased with the car and with the dealer (see my review). DO NOT MAKE THE SAME MISTAKE I DID - AVOID THIS DEALERSHIP! More

Miguel and the team at Town Audi conducted themselves with integrity, genuine enthusiasm, and expertise from my first call through to receipt of my RS4's registration back in my home state. Visiting fro with integrity, genuine enthusiasm, and expertise from my first call through to receipt of my RS4's registration back in my home state. Visiting from Washington D.C. to shop for RS4s in tri-state area, Miguel and Town Audi stood head and shoulders above all of the other dealers in their professionalism, forthright manner, and willingness to support me and my RS4 well beyond the point of sale. Truly each person at the dealership with whom I delt - management, sales, service, finance, and reception - defined what the auto buying experience should be. More

We purchased a used Audi S4 Convertible from John Kwon. He was wonderful to deal with and was so professional in all of the business transactions. We found the car on cars.com and worked the entire deal o He was wonderful to deal with and was so professional in all of the business transactions. We found the car on cars.com and worked the entire deal over the phone. We bought the car sight unseen, because of the Audi products reputation. John worked the financing, and all of the paperwork with us via email and telephone. This was a great help because my husband recently had shoulder surgery and could not drive up to the dealership. John and his driver drove the car to our house in Toms River, NJ. I want to thank John for everything he did for us and would absolutely recommend your dealership and especially would recommend John. I beleive John went above and beyond what is expected of sales professional. I would not hesitate to buy another car from your company even if you are 65 miles away. Kudos to John and Town Motors. Sharon and Jeffrey Emmons Toms River, NJ More

I have had the pleasure to purchase a 2008 Audi A6 CPO and the overall sales experience was made a success due to Miguel and his team. Though this dealership is 1 hour away from me I find that the sales a and the overall sales experience was made a success due to Miguel and his team. Though this dealership is 1 hour away from me I find that the sales and service department at this dealership is worth the drive. Even though I arrived at the dealership at 7:30 PM, the car was ready and Miguel spent quite some time explaining the car's details before we took it out for a test drive. The car and the price point was perfect and I purchased it right away. I did notice that there was a small issues with the cars headlight and Miguel made sure that it was written on the invoice that they would be able to take care of this as soon as the plates arrived. The service department (Craig and team) were very easy to deal with and they provided a loaner vehicle, serviced the car and washed it before delivering. I am very pleased with the dealership, specially the sales and service teams and i would have no problems recommending them to others. More

The Sales experience was great and the service experience was wonerful too. Jofran Hunter was very patient with my questions and went to great lengths to provide clarifications and ensure that my questions w was wonerful too. Jofran Hunter was very patient with my questions and went to great lengths to provide clarifications and ensure that my questions were completely answered and that I was fully satisfied with the service. I will hightly recommend Town Audi for servicing your Audi, they really take good care of your vehicle. As part of the CPO process, they performed the 35K mile service, replaced front brake pads and rotors, replaced Engin Start/Stop button, faulty seat belt buckle etc ... Complete customer satisfaction is their motto and now this is 'My Town Audi'!! More

My childhood dream of owning an Audi became a reality after 25 yrs since I first heard the name and saw the 4 rings emblem. The 2008 A6 CPO in Brilliant Black Pearl Effect and Amaretto interior today ad after 25 yrs since I first heard the name and saw the 4 rings emblem. The 2008 A6 CPO in Brilliant Black Pearl Effect and Amaretto interior today adorns my driveway thanks to a very pleasant car buying experience with Town Audi in Englewood and Vernedra Williams in particular. Even though I live 45 miles away from this dealership, I researched online and found the prices at Town Audi to be the lowest for CPO vehicles. Vernedra Williams was very helpful in demonstrating the car to me and answering my questions, at no point did she pressure me into making a deal. She arranged a loaner vehicle for a day even though I hadn't completed my purchase, as my trade-in wasn't road worthy. Price negotiation was swift and pleasant and the words "Congratulations, we have a deal" was like magic to my ears. The "closing process" in Robert Donnoli's office went smoothly and he explained each item on the final invoice in great detail, heck we even discussed 'Classic Rock' and our favorite bands!! The entire staff with whom I've interacted at Town Audi is very respectful and willing to listen and help. My car buying experience was great and would like to recommend this dealership to all potential customers. The Sales experience was great and now looking forward to the Service experience, don't mind driving 45 miles each way for my first service as I feel comfortable with the staff here. Thanks to Elgin Swift for helping me out with the Floor mats and iPod interface cable. I'm really enjoying the car, its been only 13 days since I've bought it, once again thanks to all at Town Audi for making my dream come true. More

We recently bought a 2009 certified used car from Town. We found it on the internet and traveled a long way to a dealer we had no previous experience with to purchase a car in the color we wanted. The car We found it on the internet and traveled a long way to a dealer we had no previous experience with to purchase a car in the color we wanted. The car matched the description and we completed the sale in one day. Venedra Williams was most helpful on calls made prior to our visit, the day of the sale and afterwards. We love the car but are more impressed with their customer service. Two issues came up post purchase that could have been a problem for a distant purchaser. Town was very responsive to our needs and took care of everything without a fuss and at no cost to us. They were very communicative and responsive! A low milage 2009 car is a commodity, service is what makes the diference. More

I had the pleasure of purchasing an Audi Pre-owned Certified 2007 A4 Quattro for my daughter from the saleman Arun Nebhnani. Arun was very professional yet friendly and engaging in our dealing with hi Certified 2007 A4 Quattro for my daughter from the saleman Arun Nebhnani. Arun was very professional yet friendly and engaging in our dealing with him. He was pleasant, honest and professional from the first time I contacted him via telephone to inquire about the vehicle, to the follow-up phone call three days after we picked-up the Audi. He impressed me with his knowledge of the vehicle, the inner workings of the car during our long test drive and with the sales closeout procedure. It was refreshing not to have to deal with the stereotypical "pushy" car salesperson. I think it speaks volumes that I traveled 35 miles to purchase a vehicle when ANOTHER Audi dealership was 4 miles from my residence but which I did not feel they appreciated me as a customer from the indifferent attitude I recieved. I guess they didn't need to sell the many automobiles in their inventory. I highly recommend this dealership as well as the the sales and management team of which Arun, Elgin and Robert (don't fault him for being a NY Mets fan)are a part of. My next Audi will be from Town Audi. More