Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Farmington Hills
Farmington Hills, MI
285 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Audi Farmington Hills.
Professional, certified sales staff - Audi has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Audi dealer in the area - Audi Farmington Hills is the Audi sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located at 37911 Grand River, we make it very easy to get to our facility. Accessing our location from I-696 or I-275 makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Audi Farmington Hills is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. This customer service perspective has allowed the Suburban Collection to grow to one of the largest dealer groups in the nation.
1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Audi vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 285 reviews
February 03, 2016
Memorable Experience I leased my first car back in 1993, shortly after graduating from college. Since then, I've leased many different cars from many different car makers I leased my first car back in 1993, shortly after graduating from college. Since then, I've leased many different cars from many different car makers and dealerships. In all the years of working with different dealerships and sales people, I would have to say that Slava and Chey are the most memorable individuals I've leased a car from. Both come across genuine, likeable and attentive to the needs of the customer. They also know what they're doing (for the customer and the business). They're keepers. Audi is lucky to have them representing the company. More
by Lezlee L.
Employees Worked With
Che Shaydak, Slava Kosurkin
Helpful January 31, 2016
My Family dealership My family has been going to Farmington Hills Suburban for all our vehicle needs.. Leases and sales. The sales representatives are knowledgable and are My family has been going to Farmington Hills Suburban for all our vehicle needs.. Leases and sales. The sales representatives are knowledgable and are always friendly and remember us by name every time we visit. The personal touch really adds a welcoming feel. The great thing about Suburban Farmington Hills is that it's a one stop shop for all price points and needs. We have leases from Nissan, Mazda, Audi, and a bought a used car from VW all from one place! This is my 3rd lease in a row from them. 8 year customer...And counting! More
by Fshuayto1
Employees Worked With
Ross Harajli, Che Shaydak
January 22, 2016
Fantastic experience I had a fantastic experience purchasing a barely used Audi Q5. Chris was very attentive and patient explaining how the car worked. The car was profess I had a fantastic experience purchasing a barely used Audi Q5. Chris was very attentive and patient explaining how the car worked. The car was professionally cleaned and in the show room ready for me when I picked up the car. The entire process of Chris finding the car and completing the paperwork was only four days. I wIll definitely return to this dealership for my next purchase. More
by Wick
Employees Worked With
Chris Pugh
January 05, 2016
Great first audi leasing experience Marc was a great salesperson. Very concerned and attentive to my needs. He got me a great deal and went above and beyond to make sure my purchase was Marc was a great salesperson. Very concerned and attentive to my needs. He got me a great deal and went above and beyond to make sure my purchase was easy and what care package plan I should add. I will highly recommend him. More
by spayton88
Employees Worked With
Marc Golden
December 28, 2015
Car buying made Easy! Our Salesman Marc Golden was great to work with. He gave us one of the best experience in buying our first Audi. He was straight forward and never mis Our Salesman Marc Golden was great to work with. He gave us one of the best experience in buying our first Audi. He was straight forward and never miss led us unlike some of the other dealers. The rest of the staff was also great to be around. The facility was also very nice. I would highly recommend Audi of Farmington Hills and especially Marc Golden as your salesman! More
by AudiEd
Employees Worked With
Marc Golden
December 05, 2015
Horrible Service Center! Initially I took the car to Suburban Farmington Hills Audi and met Brian Strolk, a Service Consultant, as per his advice the oil in the car was topped Initially I took the car to Suburban Farmington Hills Audi and met Brian Strolk, a Service Consultant, as per his advice the oil in the car was topped off at the dealership without any repair work, just to reconfirm the oil consumption issue. Since the problem persisted, I dropped the car at Suburban Farmington Hills Audi dealership for resolving the oil consumption issue. Audi dealership first agreed to repair the car under the oil consumption warranty program and kept the car in the shop for two days but to my surprise, the car was not repaired and I was told that dealership cannot proceed with oil consumption issue prior to correcting the fault and leak from main seal. Dealership claimed that they have opened the plastic covering underneath the engine and they have seen leakage stains on the pan cover. Later on, during inspection of pan cover in our presence showed no sign of any oil stain on the pan cover. We were shocked to learn about false information given to us by the dealership. Instead of resolving under warranty oil consumption issue, Audi dealership gave us estimated 10 hours repair work cost of $2,200 for replacement of rear main seal. When we denied repair work, Suburban Farmington Hill Audi charged us $152.99 for diagnostic charge for doing nothing but to keep the car for 2 full business days in the workshop without verifying the oil leakage symptoms on cover of plastic covering pan which is located underneath the engine. Because when we asked him to show us the oil leakage, he lifted the car up and removed the pan that showed no sign of any oil drop or leakage. Visually plastic cover did not show any oil stain; the rear engine main seal did not show any apparent oil leakage or stains. As layman, we were not convinced with any theory of oil leakage so we visited a reliable and experienced automobile mechanic who also confirmed no oil leakage. Local private mechanic kept the car running for half an hour just to see if any oil leakage is present. Mechanic removed the cover pan for inspection of rear main engine seal leakage in our presence, we found dry masking tape and several dry leafs proving the plastic covering was not even removed by Suburban Farmington Hills Audi. Had Suburban Farmington Hills Audi removed the plastic covering during prior inspection, those leaves and dry masking tape would have not been present when they remove the pan cover at the time of so called dealership inspection/diagnostics. Even though they have not opened the pan cover, they charged us $152.99 for diagnostic inspection. I want to make specific mention that our experienced with Suburban Farmington Hills Audi was horrible. The dealership was not customer friendly. The service manager, Idris Sherrod was very rude and he insulted and humiliated us when we asked for more details about the oil leakage. When we asked him to show us the oil leakage, he lifted the car up and removed the plastic cover plate for inspection. We noticed that plastic cover was completely dry showing no oil leakage or oil stain. That proved that he was lying before when he told us that dealership found oil stains on the plastic cover. Since he proved himself wrong, he became angry, started yelling to us and loudly told us to get out of the premises. He took the car off the ramp and insulted us. He also humiliated us and told us not to come back for any sort of repair work. His totally unprofessional behavior was shocking and disgusting. We never expected such a bad treatment from well-known and reputed Audi company. Suburban Farmington Hills Audi service center engaged in shameful practices toward customers and Service Manager, Idris Sherrod was so vicious he exclaimed with rage by telling us to “get out of my shop and don’t come back here.” The service manager arrogantly insulted us. I never in my life had seen such apathy from a company towards a customer. I am being defrauded and I want some resolution in this matter. More
by dpatel
Employees Worked With
Brian Strolk; Idris Sherrod
November 29, 2015
Simply the best dealer service In over 40 years of buying/driving, Audi Farmington has consistently been the best dealership I've dealt with. Would highly recommend them to anyo In over 40 years of buying/driving, Audi Farmington has consistently been the best dealership I've dealt with. Would highly recommend them to anyone. More
by Roger
Employees Worked With
Robert Kattoo, Slava Kosurkin, Marc Golden
November 23, 2015
The worst Audi dealer for service I took 4 times my car and they still not fixing the problem Especially IDRIS SHERROD it will make you buy wrong parts and miss diagnosis.. After I lef I took 4 times my car and they still not fixing the problem Especially IDRIS SHERROD it will make you buy wrong parts and miss diagnosis.. After I left the dealer same problem came back on my car while he make spend $2300 .. I reach Audi of North America to follow a complain and he totally lie .. Stay away from Audi service of Farmington hills More
by Is26
Employees Worked With
IDRIS SHERROD
October 29, 2015
Great and fair experience The dealership and the salesman Greg were very professional and knowledgeable. They gave me a fair price for my trade. Great sense of humor and know a The dealership and the salesman Greg were very professional and knowledgeable. They gave me a fair price for my trade. Great sense of humor and know a lot about cars. More
by Elias123
Employees Worked With
Gregory Hopkins
October 14, 2015
Great service as always I experienced a very courteous, thorough and professional service visit in a very comfortable environment. I was welcomed as soon as my car came into I experienced a very courteous, thorough and professional service visit in a very comfortable environment. I was welcomed as soon as my car came into the garage. The area was spotless and the process was seamless. More
by Anthony P
Employees Worked With
Bo, Slava Kosurkin
