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Audi of Farmington Hills - Service Center
Farmington Hills, MI
43 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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43 Reviews of Audi of Farmington Hills - Service Center
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February 07, 2018
Audi Review Great sales staff! Great service staff! Always very friendly and accommodating. Patrick was great to work with while purchasing my new car. He was Great sales staff! Great service staff! Always very friendly and accommodating. Patrick was great to work with while purchasing my new car. He was knowledgeable, engaged, and fair. He worked diligently at finding the car that met my needs and interest. More
by cari
Helpful December 04, 2017
GREAT SERVICE Torben is the greatest. I have been working with him for a about a month now on my lease turn and he is very professional and a great assest to Audi.. Torben is the greatest. I have been working with him for a about a month now on my lease turn and he is very professional and a great assest to Audi..He made me feel comfortable and I can't wait till I get my new Audi. THANK YOU TORBEN!!! More
by YHARA
Employees Worked With
Torben Neudoerffer
June 07, 2017
Awesome experience! Mark is always pleasant to work with and the other service guys at suburban audi! Very nice experience, professional and courteous! Thank you Joe Mark is always pleasant to work with and the other service guys at suburban audi! Very nice experience, professional and courteous! Thank you Joel Juco More
by jjuco
Employees Worked With
Mark Driscoll
September 21, 2016
No integrity what's so ever I usually take my car to Audi Rochester Hills. because for some reason the prices for the same service that are performed at Audi Farmington are chea I usually take my car to Audi Rochester Hills. because for some reason the prices for the same service that are performed at Audi Farmington are cheaper than quoted by Farmingtons location . At any rate with my busy schedule I reluctantly took my car into the Farmington location because I was pressed for time ... Dealership tend to always make you feel uneasy any way with the extras ( oh you're gonna need this , oh & did I mention , & by the way we found ) just change my oil / filter and charge me a fortune so I can leave and wonder how I'm going to feed the family tonight .. Furthermore this dealership took it to another I know it doesn't take 2hrs for a conventional oil change , cause they got my car back there and putting their heads together as to what kind of lie or trumped up charge they gonna come up with . Never the less my advisor comes from the back and says you have a massive oil leak . When I went to the bay to check it out it appeared as if someone simply poored oil on the floor .. Moreover I wanted to be sure cause I was completely taken a back by their actions, so I took it to Rochester hills no leak detected , parked it in my garage and still no oil on my floor .. Beware , stay away , and don't even waste your time with this dealership .. Times are too hard for dealerships like this one to be taking advantage of people .... More
by Dr. Rose
Employees Worked With
Jerron contratto
June 22, 2016
Great service experience, easy to schedule maintenance on their website. The waiting room area is nice and my appointment was on time and completed ahead of schedu experience, easy to schedule maintenance on their website. The waiting room area is nice and my appointment was on time and completed ahead of schedule. More
by Robert729
Employees Worked With
Larty De Baker
March 04, 2016
Great Service The service at the Farmington location is so much better than Birmingham don't go to Birmingham they are rude & definitely will rip you off. Quoting h The service at the Farmington location is so much better than Birmingham don't go to Birmingham they are rude & definitely will rip you off. Quoting high prices on services. Stating that it would cost over $300 for a inspection Farmington mail out coupons for service Brian was awesome. The service was excellent & fast they even washed my vehicle. Unlike Birmingham who doesn't even offer you a water while you wait. Or even make sure there's a place for you to sit Farmington is the best location for any Audi service u need. More
by Susie
Employees Worked With
Brian
December 05, 2015
Horrible Service Center! Initially I took the car to Suburban Farmington Hills Audi and met Brian Strolk, a Service Consultant, as per his advice the oil in the car was topped Initially I took the car to Suburban Farmington Hills Audi and met Brian Strolk, a Service Consultant, as per his advice the oil in the car was topped off at the dealership without any repair work, just to reconfirm the oil consumption issue. Since the problem persisted, I dropped the car at Suburban Farmington Hills Audi dealership for resolving the oil consumption issue. Audi dealership first agreed to repair the car under the oil consumption warranty program and kept the car in the shop for two days but to my surprise, the car was not repaired and I was told that dealership cannot proceed with oil consumption issue prior to correcting the fault and leak from main seal. Dealership claimed that they have opened the plastic covering underneath the engine and they have seen leakage stains on the pan cover. Later on, during inspection of pan cover in our presence showed no sign of any oil stain on the pan cover. We were shocked to learn about false information given to us by the dealership. Instead of resolving under warranty oil consumption issue, Audi dealership gave us estimated 10 hours repair work cost of $2,200 for replacement of rear main seal. When we denied repair work, Suburban Farmington Hill Audi charged us $152.99 for diagnostic charge for doing nothing but to keep the car for 2 full business days in the workshop without verifying the oil leakage symptoms on cover of plastic covering pan which is located underneath the engine. Because when we asked him to show us the oil leakage, he lifted the car up and removed the pan that showed no sign of any oil drop or leakage. Visually plastic cover did not show any oil stain; the rear engine main seal did not show any apparent oil leakage or stains. As layman, we were not convinced with any theory of oil leakage so we visited a reliable and experienced automobile mechanic who also confirmed no oil leakage. Local private mechanic kept the car running for half an hour just to see if any oil leakage is present. Mechanic removed the cover pan for inspection of rear main engine seal leakage in our presence, we found dry masking tape and several dry leafs proving the plastic covering was not even removed by Suburban Farmington Hills Audi. Had Suburban Farmington Hills Audi removed the plastic covering during prior inspection, those leaves and dry masking tape would have not been present when they remove the pan cover at the time of so called dealership inspection/diagnostics. Even though they have not opened the pan cover, they charged us $152.99 for diagnostic inspection. I want to make specific mention that our experienced with Suburban Farmington Hills Audi was horrible. The dealership was not customer friendly. The service manager, Idris Sherrod was very rude and he insulted and humiliated us when we asked for more details about the oil leakage. When we asked him to show us the oil leakage, he lifted the car up and removed the plastic cover plate for inspection. We noticed that plastic cover was completely dry showing no oil leakage or oil stain. That proved that he was lying before when he told us that dealership found oil stains on the plastic cover. Since he proved himself wrong, he became angry, started yelling to us and loudly told us to get out of the premises. He took the car off the ramp and insulted us. He also humiliated us and told us not to come back for any sort of repair work. His totally unprofessional behavior was shocking and disgusting. We never expected such a bad treatment from well-known and reputed Audi company. Suburban Farmington Hills Audi service center engaged in shameful practices toward customers and Service Manager, Idris Sherrod was so vicious he exclaimed with rage by telling us to “get out of my shop and don’t come back here.” The service manager arrogantly insulted us. I never in my life had seen such apathy from a company towards a customer. I am being defrauded and I want some resolution in this matter. More
by dpatel
Employees Worked With
Brian Strolk; Idris Sherrod
November 29, 2015
Simply the best dealer service In over 40 years of buying/driving, Audi Farmington has consistently been the best dealership I've dealt with. Would highly recommend them to anyo In over 40 years of buying/driving, Audi Farmington has consistently been the best dealership I've dealt with. Would highly recommend them to anyone. More
by Roger
Employees Worked With
Robert Kattoo, Slava Kosurkin, Marc Golden
November 23, 2015
The worst Audi dealer for service I took 4 times my car and they still not fixing the problem Especially IDRIS SHERROD it will make you buy wrong parts and miss diagnosis.. After I lef I took 4 times my car and they still not fixing the problem Especially IDRIS SHERROD it will make you buy wrong parts and miss diagnosis.. After I left the dealer same problem came back on my car while he make spend $2300 .. I reach Audi of North America to follow a complain and he totally lie .. Stay away from Audi service of Farmington hills More
by Is26
Employees Worked With
IDRIS SHERROD
October 14, 2015
Great service as always I experienced a very courteous, thorough and professional service visit in a very comfortable environment. I was welcomed as soon as my car came into I experienced a very courteous, thorough and professional service visit in a very comfortable environment. I was welcomed as soon as my car came into the garage. The area was spotless and the process was seamless. More
by Anthony P
Employees Worked With
Bo, Slava Kosurkin
