Audi Fremont

great dealership/service center I like the high touch of this dealership. They use modern tech for communication and paperwork and really make using a loaner super easy. They've re I like the high touch of this dealership. They use modern tech for communication and paperwork and really make using a loaner super easy. They've really created a great customer experience here. Alex was terrific and they're cross trained so no time was wasted when it came time to check out since he was busy working with another customer. They're not pushy here on potential repairs, but clear about their recommendations. The facility is new and chic and very pleasant to spend time during those times I've stayed while the repairs were made. Good team. More

My vehicle had a recall on the passenger airbag system. Your sales manager, Jim, picked up my car at my home and provided a loaner to me for the time my car was needed. He then brought back my car. This is Your sales manager, Jim, picked up my car at my home and provided a loaner to me for the time my car was needed. He then brought back my car. This is exceptional service both from a sales and a service perspective. More

Outstanding! The service was outstanding, staff professional and courteous. I was very pleased with everything and everyone was helpful. My experience will definit The service was outstanding, staff professional and courteous. I was very pleased with everything and everyone was helpful. My experience will definitely have my friends and family visiting Audi in Fremont for their car shopping. More

1st Service with Audi Fremont Wednesday, 9/18/19 was my first service appointment and experience with Audi Fremont. Upon arrival to the lot, I was greeted with a smile from a young Wednesday, 9/18/19 was my first service appointment and experience with Audi Fremont. Upon arrival to the lot, I was greeted with a smile from a young man whose name, unfortunately, I did not get. He was kind, respectful and professional as he directed me to the entry into the service department. Alfred, the Service Advisor was welcoming and friendly. He gave me a quick overview of the shopping nearby and informed me of the Audi shuttle service. Furthermore, he made sure the shuttle driver gave me his contact phone number, so I could call for transportation back to the dealership. In addition, Alfred informed me of the approximate time it would take to service my Q5. Further more, Alfred asked if, I would like to have the oil changed, since I was near the 1 year ownership of my Q5. Awesome Service especially since I leave in Fairfield!!! My only disappointment occurred when I was making my appointment with Jaslyn regarding the Q5 recall. I was told the service for the recall repair was not a regular service appointment and my pick up Valet service contract was not honored. My husband and I negotiated a contract with Audi Fremont to provide Valet service with a car driven to my home in Fairfield & picking up my Q5 for service with a return upon completion of the service. Jaslyn, put me on hold (I'm assuming talking with a Manager) and later told me the recall service did not qualify for Valet service. One of the reasons we negotiated this service was for health reasons and I did not disclose particulars. My husband and I are senior citizens and will look forward to the next opportunity Audi Fremont will honor our/their contract, providing Valet service to Fairfield. Thank you for your time. More

Great Best and love to be back at for service and for renewal of lease. Great exp to get car washed every time which is free Best and love to be back at for service and for renewal of lease. Great exp to get car washed every time which is free More

Excellent service Outstanding service with Alex. My questions were answered thoroughly. My only gripe is that I was promised an Audi loaner, but got referred to Enter Outstanding service with Alex. My questions were answered thoroughly. My only gripe is that I was promised an Audi loaner, but got referred to Enterprise rental instead. More

Great services! I received excellent services at Fremont Audi. The waiting area with coffee, tea, and water was very clean and nice. I enjoyed by seating there to w I received excellent services at Fremont Audi. The waiting area with coffee, tea, and water was very clean and nice. I enjoyed by seating there to wait for my car maintenance. The waiting time was estimated as very accurate. More

Followed JoeN in Service Went to Fremont to follow JoeN who I used in Oakland since I've owned my Audi A5. Think the service prices are very expensive (feels like $250 for an Went to Fremont to follow JoeN who I used in Oakland since I've owned my Audi A5. Think the service prices are very expensive (feels like $250 for an oil change) but I know they do more than just the oil change. More

Great service! Everything was done as promised. Battery replacement was done, car came back cleaned and detailed as well. David was very helpful and responsive to my Everything was done as promised. Battery replacement was done, car came back cleaned and detailed as well. David was very helpful and responsive to my questions. More

Recall appointment Frank Santos who assisted me did an excellent job. He answers all my inquiries and all the request I had regarding my vehicle. Thanks Frank! Frank Santos who assisted me did an excellent job. He answers all my inquiries and all the request I had regarding my vehicle. Thanks Frank! More