Audi Fresno

BEST service department ever I continue to rave to my friends about this service department. They ROCK. And if you get the chance ask to work with Shane Atkins. I continue to rave to my friends about this service department. They ROCK. And if you get the chance ask to work with Shane Atkins. More

Pain Free 45K Service I went to Fresno Audi to service my 2013 Q5. It was a pleasure working with Bryan Serpa as he was my Service Advisor. The work was done in a timely I went to Fresno Audi to service my 2013 Q5. It was a pleasure working with Bryan Serpa as he was my Service Advisor. The work was done in a timely and professional manner. Bryan was extremely hospitable and addressed all my questions about continuing with Audi Care. I would definitely use this facility again to service my vehicle and would highly recommend this location to others. More

Communication problem They don't answer the phone. Voice mails are left just to make an appointment. They don't always call back. It takes several phone calls to get thr They don't answer the phone. Voice mails are left just to make an appointment. They don't always call back. It takes several phone calls to get through to someone and long holds. The work was excellent as far as I can tell, but they got the car Friday & kept the car over the weekend. No one called on Monday; we had to call 3 times on Tuesday just to find a live person who would answer the phone. Operator kept sending us to voicemail or a phone which never picked up. Agent said he got busy and he forgot to call to let us know the car was ready. We don't blame him, but if someone can't let us know, someone else should follow through. The worst part of the whole service appointment was trying to get someone on the phone to help us. It makes us think again about using another service place for the next appointment. I will give you 2 stars only because the service person was nice when we finally got to him, but as far as the dealership itself, you need to work on communication skills with your operator/appointment maker. More

Minor service on A6 Shane is great, always prompt and makes sure the car is done on time and right. Even when he is busy he make sure everyone is taken care of. Shane is great, always prompt and makes sure the car is done on time and right. Even when he is busy he make sure everyone is taken care of. More

Excellent service. Service writers are friendly and accommodating. Explain everything thoroughly and try to make the customers feel comfortable. The facility is spotless Service writers are friendly and accommodating. Explain everything thoroughly and try to make the customers feel comfortable. The facility is spotless. Waiting area is comfortable. More

Repair and service Everyone is so helpful and they welcome you warmly. Try to help out in the most efficient way. Don’t keep you waiting. Explain everything good. Everyone is so helpful and they welcome you warmly. Try to help out in the most efficient way. Don’t keep you waiting. Explain everything good. More

They always go above and beyond to give excellent service The service manager Dan is just awesome. He always finds some way to improve on his already excellent customer service. My service adviser Brian is g The service manager Dan is just awesome. He always finds some way to improve on his already excellent customer service. My service adviser Brian is great at making your experience excellent. I can't say enough good things about Porsche Fresno's service department. More

Best Experience I've Ever Had! I've purchased 6 Porsches and many other vehicles in the past, but my experience at Porsche Fresno was unlike any other car buying experience I've eve I've purchased 6 Porsches and many other vehicles in the past, but my experience at Porsche Fresno was unlike any other car buying experience I've ever had in the past. They had the best curated Porsche and Audi inventory I've ever seen! Also very refreshing to be taken care of by a group of enthusiasts rather than a bunch of your "typical" salesmen that you'd encounter elsewhere. The Sales managers were very educated on the product, courteous and made sure that I got exactly what I was looking for, while providing the best service I've ever encountered throughout the whole process. Easily the best car buying experience I've ever had. I Highly recommend Porsche and Audi Fresno to anyone looking to purchase a new car! More

Had to go in for a recall service. Hugo is the “man”, great service, great loaner car for one day, that’s all I needed it for, and they performed an all points inspection too~ Hugo is the “man”, great service, great loaner car for one day, that’s all I needed it for, and they performed an all points inspection too~ More

Service and Upgrades Best Service Team Anywhere Period. Shane my service advisor and Jeff the mechanic were my contacts and did an amazing job-thank you! Everything wa Best Service Team Anywhere Period. Shane my service advisor and Jeff the mechanic were my contacts and did an amazing job-thank you! Everything was 110% spot on. Daniel and Hugo were right there as well and a big thank you to them. "This entire team is so knowledgeable and helpful." More