Audi Grapevine

Larry always takes care of me at Audi of Grapevine Service Dept, that is why I drive an Audi it’s the outstanding customer service I receive. WCH Service Dept, that is why I drive an Audi it’s the outstanding customer service I receive. WCH More

Always been a great experience. Malachi in service was outstanding. He communicated very well and was determined to make it a good experience Malachi in service was outstanding. He communicated very well and was determined to make it a good experience More

This was a great experience. They made sure my car was properly diagnosed. Also they provide transportation while my car was in serviced. They made sure my car was properly diagnosed. Also they provide transportation while my car was in serviced. More

Excellent service, professional staff . Will definitely take my Q5 there for service. Thanks for your service. Will definitely take my Q5 there for service. Thanks for your service. More

My experience with Audi Grapevine was a mix of positives and frustrations. The vehicle purchase itself was a bit slow, but overall fine. My sales representative, Robert, was excellent — professional, person and frustrations. The vehicle purchase itself was a bit slow, but overall fine. My sales representative, Robert, was excellent — professional, personable, and genuinely helpful throughout the process. However, the financing stage was a different story. I had to wait a long time to get in with the finance department, which was inconvenient but manageable. The real problems began after I sold my truck. I was told I could receive a refund for the unused portion of my warranty, but over a year later, I’m still waiting. The finance department rarely answers calls, doesn’t return messages, and I was transferred from person to person with no resolution. When I finally reached someone, I completed the online paperwork — and then heard nothing. No refund, no updates, no follow-up. For a dealership that should deliver a white glove experience, this lack of communication and accountability is extremely disappointing. While the sales side was great, the post-sale support has been frustrating and unprofessional. ⭐ Rating: 2/5 – Great sales experience, but poor follow-through and customer care after the sale. More

I had my car serviced and they were very helpful and knowledgeable of my vehicle. Highly recommend them. knowledgeable of my vehicle. Highly recommend them. More

Anthony is a fantastic service advisor. Very grateful for his expertise and knowledge. Will continue to use Audi grapevine in the future Very grateful for his expertise and knowledge. Will continue to use Audi grapevine in the future More

Malachi the service coordinator has always treated me with respect and has gone over and above. Thank you for the professionalism with respect and has gone over and above. Thank you for the professionalism More

Dated November 2025 - Keith Wilwerding my Service Advisor at Audi Grapevine is Fantastic , Kind , Reliable and Honest ! I have seen him over the last several years for both yearly service and some repair iss at Audi Grapevine is Fantastic , Kind , Reliable and Honest ! I have seen him over the last several years for both yearly service and some repair issues. He is very detailed and efficient and always does an Excellent job making sure the Audi is serviced well and takes care of any issues immediately. Keith is highly knowledgeable and always patiently answers my multiple questions and keeps me updated on service progress to make sure everthing is completed on time ! Thankyou to Keith and Audi Grapevine ! Sincerely ; Jean and Cherian Abraham More

Attentive and prompt. Contact is good. Will keep going back, have been for 4 vehicles now Contact is good. Will keep going back, have been for 4 vehicles now More