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Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.7
954 Reviews
Call Dealership (817) 354-2834
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1260 E State Hwy 114

Grapevine, TX

76051

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Showing 954 reviews

May 01, 2024

This was my first experience with this dealership and working with a service representative and I will say “what a pleasant experience.” Service rep, Larry Tran, was great! More

by athanstc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Tran
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Helpful
April 29, 2024

Satisfied with service. Wait time could have been shorter. About two hours, Only needed state inspection. More

by Dhel9398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Helpful
April 27, 2024

Great service. Easy to schedule. Fast. Clean. Respectful. Good communication. Great use of technology. Good ambiance. More

by _4LifeIQ3Audi_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
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Apr 30, 2024 -

Audi Grapevine responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 23, 2024

Exceptional customer service and vehicle service center. It’s further away for me, but I still pass by another Audi to go to Grapevine Audi. More

by Irod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Apr 25, 2024 -

Audi Grapevine responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 21, 2024

My service advisor Juan was excellent and service was excellent overall great customer service experience. More

by j.deleon61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaun
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Apr 23, 2024 -

Audi Grapevine responded

It's fantastic to hear that you had a great experience and that Juan provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 20, 2024

My second visit for Audi care and I’m not impressed with customer service at this location. More

by Careful customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
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Apr 23, 2024 -

Audi Grapevine responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 16, 2024

Very professional service department. Top notch! Very detailed diagnostics reports that helped to make my repair decisions More

by rltsavoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
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Apr 17, 2024 -

Audi Grapevine responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 11, 2024

Very professional and to the point kept me up to date on the process in diagnosing my issue. More

by komobu256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Fleming
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Apr 13, 2024 -

Audi Grapevine responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 11, 2024

I live much closer to another Audi dealership but I would rather drive further to have Audi Grapevine do the work. Big thumbs up. More

by French6215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith, Anthony
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Apr 13, 2024 -

Audi Grapevine responded

We appreciate your loyalty and trust in Audi Grapevine! It's fantastic to hear that you prefer to drive further to have us handle your Audi's work. We're here to provide you with top-notch service every time. Thank you for choosing us!

Helpful
April 10, 2024

Keith is great! Kept me updated on everything while my car was getting worked on and the technicians worked quickly. Definitely recommend Audi Grapevine. More

by Cb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Apr 12, 2024 -

Audi Grapevine responded

It's fantastic to hear that you had a great experience and that Keith provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
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