
Audi Grapevine
Grapevine, TX
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Poor communication - never informed me car was completed. Item was not fixed as promised requiring multiple visits to address same issue. No loaners available even after it was promised. Told me there wer Item was not fixed as promised requiring multiple visits to address same issue. No loaners available even after it was promised. Told me there were no loaners available for 6-weeks out. More
My Q5 needed a repair and recall work done. AJ was friendly and efficient. He told me it was going to take 2 hrs and it only took 1 1/2 hours. Great Service! AJ was friendly and efficient. He told me it was going to take 2 hrs and it only took 1 1/2 hours. Great Service! More
The maintenance team did a great job of identifying necessary repairs and keeping the costs down by using the warranty. They also were able to accommodate my schedule and complete the work the same day necessary repairs and keeping the costs down by using the warranty. They also were able to accommodate my schedule and complete the work the same day. More
Audi Grapevine Service Center has prompt service upon arrival with a friendly greeting and taking care of your vehicle with attention to detail. Communicated from the department was clear, concise, and t arrival with a friendly greeting and taking care of your vehicle with attention to detail. Communicated from the department was clear, concise, and transparent. More
Anthony Butler and his team provided truly excellent service. I came in to repair some scratches, expecting to be there for hours and paying hundreds. They took care of it in less than ten minutes witho service. I came in to repair some scratches, expecting to be there for hours and paying hundreds. They took care of it in less than ten minutes without charge and let me know my options if I wanted further repairs. Fantastic experience. More
Anthony Butler did a great job and was wonderful to work with. He made my visit smooth and effective in a way that was respectful of my time limitations with. He made my visit smooth and effective in a way that was respectful of my time limitations More