Audi Grapevine

Had a great experience with the Audi service team! Came in with a tire issue and Malachi went above and beyond to help me get fair pricing, super quick to reply, and even gave me a loaner while a warr Came in with a tire issue and Malachi went above and beyond to help me get fair pricing, super quick to reply, and even gave me a loaner while a warranty rep checked things out. So grateful! Without his help I genuinely may have missed driving to Austin for my mom’s 75th birthday. He was friendly and kept me updated the whole time. Highly recommend! More

I was impressed. The facilities are first class, with a large inventory of new and used vehicles. Special THANKS to Jeff for facilitating our purchase of a 2025 Audi The facilities are first class, with a large inventory of new and used vehicles. Special THANKS to Jeff for facilitating our purchase of a 2025 Audi Q3 (with only 3K miles) ... a very smooth and unpressured transaction. More

Quick and easy, will work with your schedule and provide top notch services for your vehicles top notch services for your vehicles More

This was my first introduction to Audi, I have been a Mercedes and Jaguar cudtomer for over 25 years, and I was pleasantly surprised. Keith and Jonathon did a great job, kept me informed, and delivered t Mercedes and Jaguar cudtomer for over 25 years, and I was pleasantly surprised. Keith and Jonathon did a great job, kept me informed, and delivered the car on time! More

Very pleased with the service department at this location. Kelvin Torres is top notch and always professional, courteous and on top of things. He adds so much value to that dealer. Thank you! location. Kelvin Torres is top notch and always professional, courteous and on top of things. He adds so much value to that dealer. Thank you! More

We had a problem with the MMI on my daughter’s car. JT went above and beyond to find the best solution and repair the car. It took a bit longer than we had hoped but he communicated throughout the pr JT went above and beyond to find the best solution and repair the car. It took a bit longer than we had hoped but he communicated throughout the process until the repair was complete! More

Extremely professional and knowledable staff! Made process very smooth and not stressful. Mr. Chen was friendly and very nice. Highly recommend! Made process very smooth and not stressful. Mr. Chen was friendly and very nice. Highly recommend! More

The Service Dept. Is not good anymore. Techs may be ok but service advisor appear have high turnover. After service last Friday I have called multiple and left message Is not good anymore. Techs may be ok but service advisor appear have high turnover. After service last Friday I have called multiple and left messages with no call back regarding additional recommendations for repair. The repair price for driver side motor mount replacement is $2753. The exact same repair will be performed on my Q7 at Sewell Audi McKinney for $1498. I am DONE with Audi Grapevine. Ok service but terrible communications, ethics and support. More

Great customer service, got me in for oil change right away and lobby is comfortable, with coffee, water and snacks while waiting. away and lobby is comfortable, with coffee, water and snacks while waiting. More

I moved to Texas a few years ago and first took my car to another Audi dealership, where I had a terrible experience. Since great customer service is important to me, I decided to switch to Audi Grapevine — another Audi dealership, where I had a terrible experience. Since great customer service is important to me, I decided to switch to Audi Grapevine — and I’m glad I did. Even though this dealership is about 45 minutes away (sometimes over an hour with traffic), I gladly make the drive because their team truly goes above and beyond. They’re consistent, communicative, and genuinely care about their customers. I've owned many cars over the years and usually prefer to work with the same service advisor, but at Audi Grapevine it doesn’t matter — everyone I’ve dealt with has been equally professional and attentive. On my most recent visit, I worked with Malachi, who did an excellent job keeping me updated throughout the repair of my instrument panel. If you’re in the DFW area, I highly recommend Audi Grapevine for your service needs. The level of care and consistency they provide is worth the drive! More